35 upvotes, 2 direct replies (showing 2)
View submission: Shhh! Introducing new modmail mute length options
In practice, the main difference is accountability.
You can't archive in old modmail, so every mod sees every modmail even if it is hours later. That's cluttery as hell, but it does help everyone know everything that is going on.
In new modmail, some moderators will act rude to/cuss out/misundersrand/abuse power to benign users and then immediately mute or archive the conversation and no other mods even know what happened. I've had comods do this for months before getting caught, and it damaged the relationship some of my subreddit mods have with their communities because of one mod who was just fast enough to archive threads before other mods saw the conversations.
I have two solutions for this:
1. Have a new permission level where a mod can see and reply to modmail, but not archive. Maybe tie that position into the mute permission.
2. Have "archived modmail" be an option to view in the modlogs.
Comment by Cowbeller at 05/08/2020 at 21:53 UTC
3 upvotes, 0 direct replies
Archiving a modmail would also be a useful count in the toolbox mod log to see how active a moderator is in modmail.
Comment by Mynameisnotdoug at 06/08/2020 at 10:42 UTC
3 upvotes, 0 direct replies
I would regularly visit archives to see what happened since I last checked.