Comment by 0perspective on 05/08/2020 at 19:39 UTC

1 upvotes, 38 direct replies (showing 25)

View submission: Shhh! Introducing new modmail mute length options

Why do you use old modmail vs new modmail? What features are missing from new modmail that are present in old modmail?

Replies

Comment by reseph at 05/08/2020 at 19:43 UTC*

73 upvotes, 4 direct replies

We use new modmail now, the two main things I can think of that old modmail had:

Threaded replies, easy to see who replied to who (especially when there's various people in a single modmail).
*Native* integration with mobile apps. A bunch of 3rd party apps still only support old modmail. The official apps use some horrible webview for new modmail.
Collapsing modmail threads. Sometimes we don't want to archive a thread yet, but there's no collapse feature yet (now the question becomes if this should be a user or mod setting, I was thinking client-side only).
If I remember, the giant subreddits couldn't use new modmail due to slowness or something related to optimization?

Comment by BlatantConservative at 05/08/2020 at 20:04 UTC

33 upvotes, 2 direct replies

In practice, the main difference is accountability.

You can't archive in old modmail, so every mod sees every modmail even if it is hours later. That's cluttery as hell, but it does help everyone know everything that is going on.

In new modmail, some moderators will act rude to/cuss out/misundersrand/abuse power to benign users and then immediately mute or archive the conversation and no other mods even know what happened. I've had comods do this for months before getting caught, and it damaged the relationship some of my subreddit mods have with their communities because of one mod who was just fast enough to archive threads before other mods saw the conversations.

I have two solutions for this:

1. Have a new permission level where a mod can see and reply to modmail, but not archive. Maybe tie that position into the mute permission.

2. Have "archived modmail" be an option to view in the modlogs.

Comment by Itsthejoker at 05/08/2020 at 19:52 UTC

29 upvotes, 2 direct replies

New modmail all the way on desktop, but mobile support is... not good.

Comment by StringOfLights at 05/08/2020 at 21:16 UTC

21 upvotes, 1 direct replies

I find that new Reddit in general is a gigantic pain to use. I hate that there’s a bunch of added white space, the pop-over (?) windows are annoying , the text editor is a hassle. It’s also abysmal on mobile and since the app lacks a lot of tools that I need for modding, if I’m going to the desktop version on mobile, I need old Reddit.

The new modmail has some features I really like, but the folder system is a pain, and it’s tough for me to keep up with what’s happened in modmail the way that stuff gets archived. Don’t get me wrong, modmail needed a way to filter and search messages, but the current folder setup to me is really not optimal. I use old modmail on one subreddit but I decided against switching over on another because there are too many inconveniences.

Comment by kidkolumbo at 05/08/2020 at 20:22 UTC

43 upvotes, 2 direct replies

New reddit as a whole is a pain.

Comment by Smoke-away at 05/08/2020 at 20:00 UTC*

12 upvotes, 0 direct replies

If you're taking feature requests for new modmail, please make modmail search better.

If you search for a word or username it should return every instance that includes that search term.

As an example, if I'm searching for a message to/from 'JohnJohnson23' and only search for "John" it should still still show every message to/from 'JohnJohnson23'. Right now it feels very hit or miss whether it shows every message without searching for the full username.

As another example, if I search for "Smoke" I only see 3 messages to/from me right now. If I search "Smoke-away" I see a large number of messages (*hopefully all the ones involving me*). How is search currently determining the 3 messages that show when searching "Smoke"?

Thanks.

Comment by justcool393 at 05/08/2020 at 20:01 UTC

24 upvotes, 4 direct replies

Primarily old modmail. Here's why.

**Threading.** Being able to see who a reply is targeted as is important and was a super amazing feature when it was introduced in 2015.

**URL based subreddit filtering.** I can provide a URL of a subreddit, multireddit, or pseudomultireddit (subrdddit1+subreddit2) and get only the mail for that subreddit.

**API: way to get a linked `Message`.** Modmail is intrinsically linked to the message system and being able to link the two without a really hacky system of guessing and checking is important to me as a developer. There are some things we need to use the `Message` object for (moderation of errenously sent messages, etc).

**It would be really nice if the UI matched reddit's.** Right now, modmail feels like a completely separate site and that is kinda jarring. It's more difficult to get to other parts of reddit.

**Some crippling bugs need to be fixed.** An error shouldn't delete the entire message, the icon shouldn't get stuck for some users, and there's a bit more as well.

Comment by relaxlu at 05/08/2020 at 19:59 UTC

6 upvotes, 3 direct replies

My only complaint about new modmail is a mass archive function.

It's beyond annoying to have to click archive on each and every mail instead of being able to select all or something like that.

Other than that new modmail is better in every way.

Comment by glowdirt at 05/08/2020 at 20:15 UTC*

7 upvotes, 3 direct replies

Here's some reasons I use old modmail (other than inertia). I might be be unaware of features in New modmail that address the following though so if there are, please let me know!

**Subreddit modmail view** -- When you click the big subreddit name in Old modmail, it takes you to a page showing all the modmail from that subreddit only. In new modmail, when you click the subreddit name, it takes you to the subreddit's front page. In new modmail, I have to go and take the time to deselect all other subreddits to have the same effect.

**RES Text Editing** -- RES text editing is supported in Old Reddit and not in New Reddit as far as I know. For example, when I highlight text and press Ctrl+K to turn it into a link, RES in Old modmail lets me turn the text into a link whereas New modmail just puts the cursor in the URL bar. When I highlight text and press Ctrl+I to italicize it, RES in Old modmail italicizes the text whearas New modmail does nothing.

**RES Macros** -- I use a lot of RES Macros because I have to repeat a lot of messages over and over to users. As far as I know, RES macros are not supported in new modmail but they are supported in old modmail. An action that takes two clicks and a few seconds in old modmail with RES macros, takes much longer to type out by hand or search for the relevant copy-pasta for the situation.

Comment by SolariaHues at 05/08/2020 at 19:55 UTC

5 upvotes, 0 direct replies

I mostly use new and generally prefer it, but it's almost impossible to use on mobile. Sometimes it won't load/says I'm not logged in, but the big issue for me is that the keypad covers the reply box.

Comment by Halaku at 05/08/2020 at 19:49 UTC

10 upvotes, 1 direct replies

I use old modmail because I use old.reddit.com in favor of the redesign.

If I want the redesign, I have a smartphone for that. Since I'm not a whippersnapper, and I spend eight hours a day in front of a desktop or laptop, I have old.reddit for all my bookmarks, and I prefer the "classical" experience.

Comment by ErikHumphrey at 05/08/2020 at 19:48 UTC

12 upvotes, 2 direct replies

I like new modmail much more, but a native dark mode on new modmail would be nice.

Comment by jippiejee at 05/08/2020 at 20:27 UTC

3 upvotes, 0 direct replies

I love new modmail, but my older eyes have never been able to read the green on white text. :')

Comment by [deleted] at 05/08/2020 at 20:57 UTC

3 upvotes, 0 direct replies

New modmail is too confusing. I can't tell who's replying to what half the time.

Comment by AssuredlyAThrowAway at 05/08/2020 at 19:50 UTC

7 upvotes, 0 direct replies

I only use old modmail. I am comfortable with how it functions, it doesn't require a strange folder structure to navigate, and I love threaded replies.

Nothing could ever convince me to switch from old modmail or old reddit.

Comment by Merari01 at 05/08/2020 at 20:47 UTC

5 upvotes, 0 direct replies

I use new modmail for:

Private mod notes. Discussing a potential unban or any other relevant point without interference.

Hiding username. Seriously cuts down on harassment.

Seeing the previous posts and comments the user made in the sidebar.

Easily viewing modmail per subreddit.

Comment by Stingray88 at 05/08/2020 at 23:21 UTC

4 upvotes, 0 direct replies

Mobile support.

But in general... new Reddit is just a bad experience compared to old Reddit. Old Reddit is why I came to Reddit to begin with... no web 2.0 crap.

Comment by Kinmuan at 05/08/2020 at 20:44 UTC

2 upvotes, 0 direct replies

It does not work properly in some formats (commonly used apps, mobile, etc), and so we stick to old as it has less functionality breaks.

Comment by rbevans at 05/08/2020 at 20:46 UTC

2 upvotes, 0 direct replies

Somewhat rleated, but when will we see a native integration of modmail for the reddit app instead of a webview?

Comment by BuckRowdy at 05/08/2020 at 21:02 UTC

2 upvotes, 0 direct replies

I don't use old modmail on any subs because I want to just use one or the other. Threaded replies on new modmail would be a huge upgrade. The entire interface needs to be redesigned. It's jarring how different it is from the rest of reddit. And it's difficult to access on any mobile app.

Comment by itskdog at 05/08/2020 at 21:24 UTC

2 upvotes, 0 direct replies

I use Beta Modmail myself on all the subs I mod, but what about it is not considered feature-complete that you're keeping it in a Beta state? Surely something that's still in beta shouldn't be the default experience for new subreddits?

Comment by dredd at 05/08/2020 at 22:28 UTC

2 upvotes, 0 direct replies

Please make the browser "back" button work with new modmail. Typically I'll click down to the reported link - take some action - hit the 'back' button to get back to modmail. This causes modmail to lose any actions (such as archiving) that have previously been performed in that session. You have to re-open it to have the actions stick.

Comment by m0nk_3y_gw at 05/08/2020 at 23:42 UTC

2 upvotes, 0 direct replies

Not super important, but in case there are talks of old modmail going away ... /r/gonewild uses new modmail, but there is a mod-only sister-sub for gonewild that uses the old modmail, where our modbot modmails us about issues. We use this as a shared to-do list. New mod mail is more of a shared inbox.

The main feature that keeps that sub on old modmail is that we can see the full thread of last 50+ issues sent in, without additional navigation to view a message or to return to the list of messages. There is a single scroll bar for the entire page - can read and navigate with just 'page up' and 'page down'.

If I want to see a list of recent messages:

old modmail - I can go to https://old.reddit.com/message/moderator/[1]. If I want to filter by sub I can click once on the name of the sub in the header of any modmail message.

1: https://old.reddit.com/message/moderator/

new modmail - once in new modmail there is more clicking - want to see recent 'archived' message in a single sub? click on 'archive', then unselect all subs, then click on just the sub you want to see. When I'm done I have to go back up and selection 'all subs' again. If I return to 'new' and forget to reselect all subs I may miss messages until I realize I forgot a step.

sooo

suggestions on minimizing clicks and navigating:

have the option to display 25/50/etc messages (titles and full threads) at once

continue to copy the email (gmail) idea and create an 'all folder' that allows you to see all messages, regardless of 'archived' or 'mod sent' or not

copy an audio mixing board idea of 'solo'. Each sub on the left side of the screen currently has a green checkmark toggle for whether you are viewing it. Add a 'solo' button to the right side of the sub name. 'Solo' - deselect 'all' and selects that one sub in a single click. Ideally it is a temp settings - when you leave 'archived' and go back to 'inbox' it forgets it on purpose. Stay in 'archive' and toggling 'solo' again would reselect all subs in a single click and no mouse moves.

Comment by KKingler at 06/08/2020 at 01:04 UTC

2 upvotes, 0 direct replies

I 100% prefer new modmail all the way.

Would like better search tools. The search works very weird a lot of the time.

Maybe protection for duped replies? Like if someone else replies while you're typing it warns you a mod has already replied.

Comment by Bardfinn at 05/08/2020 at 20:20 UTC

2 upvotes, 0 direct replies

Some of my mods are receiving modmail via email and using their email clients, instead of the web interface. I haven't done a deep dive into getting them to move over, as there's just one subreddit where it's a sticking point and that sticking point is above me.