Shhh! Introducing new modmail mute length options

https://www.reddit.com/r/modnews/comments/i4c7yr/shhh_introducing_new_modmail_mute_length_options/

created by 0perspective on 05/08/2020 at 19:39 UTC

395 upvotes, 54 top-level comments (showing 25)

Hi Mods,

As you may[1] have seen[2], we’re launching some new improvements to modmail[3] to give you more visibility and control into modmail muting.

1: https://media.giphy.com/media/YrBRYRDN4M5ryrNOND/giphy.gif

2: https://www.reddit.com/r/ModSupport/comments/i3ravd/new_modmail_mute_option_change_seemed_to_have/

3: http://mod.reddit.com/

**Mute length options** -- sometimes we all need a little break[4] to cool down, whether it’s for five minutes or a little longer. Starting today, you can decide whether to mute modmail users for 3, 7 or 28 days. Your mod log will specify the length so that anyone on the mod team can see when a user is muted and for how long. Users will also receive a PM that informs them when they’re muted and the duration.

Mute length option dropdown[5]

4: https://media.giphy.com/media/ycfdfSpyRDzqiMgCo1/giphy.gif

5: https://preview.redd.it/zjqf8g7yk8f51.png?width=1264&format=png&auto=webp&s=a694e35ef541d34e9327a129e03f5229eca5b46f

**Mute counts** -- you can see how many times a user has been muted in your community above the Mute User button. This count is retroactive starting from July 21st and any mutes prior to that date will not be recorded in the count number.

Total mute counts for the user in the community

**Under the hood improvements** -- a bunch of work went into enabling these features that should improve performance and streamline the process so that it’s easier for modmail muting. We also updated our API documentation[6] to enable these new mute lengths as well.

I’ll be answering questions below, so feel free to ask away!

6: https://www.reddit.com/dev/api/#POST_api_mod_conversations_:conversation_id_mute

Comments

Comment by MrTheSpork at 05/08/2020 at 19:42 UTC

63 upvotes, 3 direct replies

A good change, but I do wish for the ability to mute for just one day. Very often that's the length of a suspension we issue and it always appears as overkill to mute for three days after arguments start in modmail.

Comment by [deleted] at 06/08/2020 at 00:59 UTC

25 upvotes, 0 direct replies

0perspective, the three day limit was getting to us. Thank you for this.

The people we muted would wait three days and come back and sass us about our mamas.

Our *mamas*, /u/0perspective. Is nothing sacred?

Comment by superdude4agze at 06/08/2020 at 00:22 UTC

23 upvotes, 1 direct replies

Since we're talking about mod mail:

Can we *please* have ban messages be kept to modmail instead of in my ***personal sent messages***?

Comment by 0perspective at 05/08/2020 at 19:39 UTC

1 upvotes, 38 direct replies

Why do you use old modmail vs new modmail? What features are missing from new modmail that are present in old modmail?

Comment by Newcool1230 at 05/08/2020 at 20:00 UTC

26 upvotes, 0 direct replies

This is a really welcomed feature.

Are there any updates regarding adding a Tagging feature to modmail? Like "On-Hold" or "Pending" and moving them to the very end like on zendesk?

Or an assigning feature to assign modmail to a certain moderator? So it shows up on the top of their feed with letters in the title saying "Assigned to [X MOD]".

I mentioned these feature in a post I made 9 months ago. https://www.reddit.com/r/ModSupport/comments/dsbqp2/modmail%5C_needs%5C_some%5C_new%5C_features%5C_really%5C_badly/f6xtlfy[1][2]

1: https://www.reddit.com/r/ModSupport/comments/dsbqp2/modmail%5C_needs%5C_some%5C_new%5C_features%5C_really%5C_badly/f6xtlfy

2: https://www.reddit.com/r/ModSupport/comments/dsbqp2/modmail_needs_some_new_features_really_badly/f6xtlfy?utm_source=share&utm_medium=web2x

Comment by [deleted] at 05/08/2020 at 21:14 UTC

5 upvotes, 0 direct replies

This is perfect! When we ban users for brigading, usually those who are brigading us, we tell them to appeal in 30 days. Now we can force that!

Comment by rWoahDude at 05/08/2020 at 23:17 UTC

5 upvotes, 0 direct replies

Fucking. Finally.

Comment by Lil_MsPerfect at 06/08/2020 at 00:40 UTC

3 upvotes, 0 direct replies

As a ~~tyrant~~ mod, this is one of the sexiest things I've ever seen on reddit.

Comment by BurnZ_AU at 06/08/2020 at 01:47 UTC

4 upvotes, 0 direct replies

I'd rather mute reports from people abusing the report function instead.

Comment by GetOffMyLawn_ at 05/08/2020 at 23:16 UTC

7 upvotes, 2 direct replies

I had a banned user getting all huffy in modmail this afternoon and she finally issued her final ultimatum "Don't message me again or I will consider it harassment." Uh lady, you're the one contacting us. Felt so good to give her a 28 day mute. Your wish is my command! Don't let the door hit you on the way out!

Comment by [deleted] at 05/08/2020 at 20:17 UTC

21 upvotes, 3 direct replies

What made you decide to allow mods to jump straight to a 28 day mute? Personally I feel an initial mandatory escalation process would be better so it doesn't get abused.

Comment by d_extrum at 05/08/2020 at 19:41 UTC

7 upvotes, 0 direct replies

Ohhh finally a longer period

Thank you!

Comment by MajorParadox at 05/08/2020 at 19:43 UTC

6 upvotes, 1 direct replies

Cool! You said it's starting today, but I don't see it in modmail yet.

Any chance we can get a counter like that for bans too? That'd be very useful!

Comment by rbevans at 05/08/2020 at 20:45 UTC*

3 upvotes, 0 direct replies

This is a great addition! Thanks

Comment by Qu1nlan at 05/08/2020 at 19:55 UTC

8 upvotes, 1 direct replies

I am so unbelievably all about this. Best change in a while. Thank you admins <3

Comment by puhleez420 at 05/08/2020 at 19:41 UTC

6 upvotes, 0 direct replies

All hail admins! :) Thank you guys for the work you do! I love the mute counts option. We need that for bans too. ;)

Comment by Kvothealar at 05/08/2020 at 20:36 UTC

6 upvotes, 2 direct replies

Can you give some insight as to why perm mute isn't an option?

Can we unlock the option if we have had to mute the same user multiple times.

e.g. If the user has been muted 3 times in the past, we then become able to perm mute the user?

Comment by Georgy_K_Zhukov at 05/08/2020 at 19:50 UTC

6 upvotes, 0 direct replies

This sounds like a very welcome improvement! Thanks!

Comment by emnii at 05/08/2020 at 21:09 UTC

2 upvotes, 1 direct replies

How should I report problems with the new mutes? I've got an issue where the mute count is wrong and I'm unable to apply a new mute of any duration. Send modmail to r/modsupport?

Comment by crypticedge at 05/08/2020 at 22:46 UTC

2 upvotes, 0 direct replies

Will we see this in mobile?

Comment by oDIVINEWRAITHo at 05/08/2020 at 22:53 UTC

2 upvotes, 0 direct replies

Great feature!

Comment by koronicus at 06/08/2020 at 04:24 UTC

2 upvotes, 0 direct replies

I like the change in theory, but you've doubled the number of mouse clicks necessary to issue a three-day mute. Any chance we can get that UI changed up to be a separate dropdown to change the duration with pressing the button having the old default of a three-day mute? (Or whichever duration you've selected.)