Comment by reseph on 05/08/2020 at 19:43 UTC*

70 upvotes, 4 direct replies (showing 4)

View submission: Shhh! Introducing new modmail mute length options

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We use new modmail now, the two main things I can think of that old modmail had:

• Threaded replies, easy to see who replied to who (especially when there's various people in a single modmail).
• *Native* integration with mobile apps. A bunch of 3rd party apps still only support old modmail. The official apps use some horrible webview for new modmail.
• Collapsing modmail threads. Sometimes we don't want to archive a thread yet, but there's no collapse feature yet (now the question becomes if this should be a user or mod setting, I was thinking client-side only).
• If I remember, the giant subreddits couldn't use new modmail due to slowness or something related to optimization?

Replies

Comment by phantomliger at 05/08/2020 at 20:01 UTC

15 upvotes, 1 direct replies

Yeah, the new ban category means on my app of choice, I cannot even see those modmails existing.

Comment by SparklingLimeade at 06/08/2020 at 04:07 UTC

3 upvotes, 0 direct replies

I'm not even part of a giant subreddit and new modmail still slows down my entire PC any time it's open and takes minutes to load. I have a growing habit of only opening it when I'm about to go do something else so it will be loaded by the time I get back.

Comment by Watchful1 at 05/08/2020 at 20:17 UTC

13 upvotes, 2 direct replies

A bunch of 3rd party apps still only support old modmail

This time it's really not their fault. They've had support for new modmail in the API for years. If a third party app doesn't support it by now there's not much they can do.

Comment by jk3us at 06/08/2020 at 17:51 UTC

1 upvotes, 1 direct replies

A bunch of 3rd party apps still only support old modmail.

Are there any (android) apps that have new modmail support, I don't even see it in the official reddit app.