2 upvotes, 1 direct replies (showing 1)
View submission: Weekly Recap | December 19, 2024
For the others, are they something that the Help Center can't, well, help with? Regardless, that is something that is actively being addressed soon and it should help.
I can never know all the details because I am reliant on what the user is saying, They seem to me to be things that only the support staff can fix. I have only only checked back on a few but some were people myself or other helpers suggested the ticket on. Peoples accounts are locked for security reasons or technical irregularities. They try to reset the password. Some get the email, it looks like it works, but they get the same username or password incorrect they got before hand. Even with manually typing in the stuff by hand. Some never get the reset email and they do check all email folders.
Comment by TheOpusCroakus at 19/12/2024 at 21:47 UTC
2 upvotes, 0 direct replies
Can you PM me a couple of those? I think I know what's going on, but I'd like to check.