3 upvotes, 1 direct replies (showing 1)
View submission: Weekly Recap | December 19, 2024
My doubts arise when you look at seeing the people you follow
Completely valid! I'll keep hammering away, though!
It is any ticket you file the Account Help category. Hacked account, password reset not working, account locked without access to the email.
I'd like to get the hacked account reports re-reouted somewhere else because I feel like that's a different category. As I have recently taken on other hacked account issues, I may be able to take those, too. It doesn't feel like there are a lot, so that could be totally doable.
For the others, are they something that the Help Center can't, well, help with? Regardless, that is something that is actively being addressed soon and it should help.
Appreciate you bringing up the iOS requirements! I had no idea. lol
For the phone number issue, it's a journey in progress right now! What I know/learned is that the phone number can be removed through Android with a password, but iOS and desktop require a text. I do not know why it is like that and that is exactly what discussion is happening right now.
If someone is in this situation and they can use an Android device to log into their account and use their password to remove the phone number, that is one workaround. I'm trying to figure out next steps if that's not an option for someone. It will likely involve me. lol
Comment by jgoja at 19/12/2024 at 21:17 UTC
2 upvotes, 1 direct replies
For the others, are they something that the Help Center can't, well, help with? Regardless, that is something that is actively being addressed soon and it should help.
I can never know all the details because I am reliant on what the user is saying, They seem to me to be things that only the support staff can fix. I have only only checked back on a few but some were people myself or other helpers suggested the ticket on. Peoples accounts are locked for security reasons or technical irregularities. They try to reset the password. Some get the email, it looks like it works, but they get the same username or password incorrect they got before hand. Even with manually typing in the stuff by hand. Some never get the reset email and they do check all email folders.