2 upvotes, 1 direct replies (showing 1)
View submission: Weekly Recap | December 19, 2024
I'll share that feedback with the team that's working on the Home Feed.
I appreciate you sharing the feedback, but with a very few exceptions feedback to Reddit seems to be auto-sorted to the thrash. Even when feedback is requested. Unless it is praising the thing. I can come up with a number of examples if you need.
With this specifically, if they need feedback to tell them people don't want to see old content and content they have already seen, the New Year would be a good time staff reductions. They also ignored all feedback during the "experiment" time.
For the wait time on tickets, there should be some improvements coming next year. But I am interested in which sorts of issues people are experiencing a wait for? I may be able to help with that.
It is any ticket you file the Account Help[1] category. Hacked account, password reset not working, account locked without access to the email. The worst of those is the hacked account with the amount of damage a hacker or the person who bought the hacked account can do in months is extensive. It often leads to banned or shadow banned accounts which adds increased difficulty and even more time to get it back. Because of how poor the support is, many people give up. We also see posts weekly from people who have been try to get their account back for 6 months, over a year, and all we can do is suggest try the form support has ignored multiple times again.
1: https://support.reddithelp.com/hc/en-us/requests/new?ticket_form_id=360000600232
I totally understand that saying things like "next year" doesn't sound great. But when we're in December, a lot of stuff is "next year". That being said, I will continue to push and prod on things to get things moving.
I appreciate you prodding them or we would have got nothing fixed. My doubts arise when you look at seeing the people you follow. This was one of the first things reported in early September 2023 when this UI was only being put on peoples accounts in pieces. That is 16 months ago. It was said in summer this year that it was actively being worked on at that time. Now it is being said next year. There is no track record of honesty to believe any of that.
While Answers isn't on the Android app yet, the web version is accessible via browser on both platforms and neither has any OS-version requirements.
It has worked okay for me on desktop, mobile web, and the app on my newish (new but only a 12) phone. I am part of the beta so i am communicating my feedback there.
I think I've corned the r/links[2] team. THERE'S NO ESCAPE. lol Can you give me some of those again so they can get it in front of the right people?
2: https://www.reddit.com/r/links/
I a working on that and will send another comment with them.
In regard to the phone number issue, I'm asking for clarification right now and will update when I hear back.
Thank you. With Issues like this that fall through all the cracks, it would be nice to have a support ticket so they theoretically could get help. But, I understand that the ticket would get abused.
Comment by TheOpusCroakus at 19/12/2024 at 20:54 UTC
3 upvotes, 1 direct replies
My doubts arise when you look at seeing the people you follow
Completely valid! I'll keep hammering away, though!
It is any ticket you file the Account Help category. Hacked account, password reset not working, account locked without access to the email.
I'd like to get the hacked account reports re-reouted somewhere else because I feel like that's a different category. As I have recently taken on other hacked account issues, I may be able to take those, too. It doesn't feel like there are a lot, so that could be totally doable.
For the others, are they something that the Help Center can't, well, help with? Regardless, that is something that is actively being addressed soon and it should help.
Appreciate you bringing up the iOS requirements! I had no idea. lol
For the phone number issue, it's a journey in progress right now! What I know/learned is that the phone number can be removed through Android with a password, but iOS and desktop require a text. I do not know why it is like that and that is exactly what discussion is happening right now.
If someone is in this situation and they can use an Android device to log into their account and use their password to remove the phone number, that is one workaround. I'm trying to figure out next steps if that's not an option for someone. It will likely involve me. lol