3 upvotes, 3 direct replies (showing 3)
View submission: Weekly Recap | December 19, 2024
This is a surprise! But hey, it's the holidays! You need a break, too! =)
I'll share that feedback with the team that's working on the Home Feed.
For the wait time on tickets, there should be some improvements coming next year. But I am interested in which sorts of issues people are experiencing a wait for? I may be able to help with that.
I totally understand that saying things like "next year" doesn't sound great. But when we're in December, a lot of stuff is "next year". That being said, I will continue to push and prod on things to get things moving. Many things have been fixed due to your diligence in reporting and staying on them so that I can continue to push on this end. And I appreciate that! Even though things don't go as fast as either of us would like sometimes, I really believe that your help helps!
I checked with the teams for the minimum OS requirements. I'm waiting to hear back from the banana counters, but the Reddit Answers team did confirm that the minimum iOS is 16. While Answers isn't on the Android app yet, the web version is accessible via browser on both platforms and neither has any OS-version requirements. I'm going to see about adding the iOS requirements to the Help Center article.
I think I've corned the r/links team. THERE'S NO ESCAPE. lol Can you give me some of those again so they can get it in front of the right people?
The profile team says that you're currently not seeing *all* of your content. This is due to the large volume of content that you had and it ended up exceeding our older cache size. They're working on a solution for the edge case, power users such as yourself!
In regard to the phone number issue, I'm asking for clarification right now and will update when I hear back.
I hope that you have happy holidays as well!
Comment by jgoja at 19/12/2024 at 20:32 UTC
2 upvotes, 1 direct replies
I'll share that feedback with the team that's working on the Home Feed.
I appreciate you sharing the feedback, but with a very few exceptions feedback to Reddit seems to be auto-sorted to the thrash. Even when feedback is requested. Unless it is praising the thing. I can come up with a number of examples if you need.
With this specifically, if they need feedback to tell them people don't want to see old content and content they have already seen, the New Year would be a good time staff reductions. They also ignored all feedback during the "experiment" time.
For the wait time on tickets, there should be some improvements coming next year. But I am interested in which sorts of issues people are experiencing a wait for? I may be able to help with that.
It is any ticket you file the Account Help[1] category. Hacked account, password reset not working, account locked without access to the email. The worst of those is the hacked account with the amount of damage a hacker or the person who bought the hacked account can do in months is extensive. It often leads to banned or shadow banned accounts which adds increased difficulty and even more time to get it back. Because of how poor the support is, many people give up. We also see posts weekly from people who have been try to get their account back for 6 months, over a year, and all we can do is suggest try the form support has ignored multiple times again.
1: https://support.reddithelp.com/hc/en-us/requests/new?ticket_form_id=360000600232
I totally understand that saying things like "next year" doesn't sound great. But when we're in December, a lot of stuff is "next year". That being said, I will continue to push and prod on things to get things moving.
I appreciate you prodding them or we would have got nothing fixed. My doubts arise when you look at seeing the people you follow. This was one of the first things reported in early September 2023 when this UI was only being put on peoples accounts in pieces. That is 16 months ago. It was said in summer this year that it was actively being worked on at that time. Now it is being said next year. There is no track record of honesty to believe any of that.
While Answers isn't on the Android app yet, the web version is accessible via browser on both platforms and neither has any OS-version requirements.
It has worked okay for me on desktop, mobile web, and the app on my newish (new but only a 12) phone. I am part of the beta so i am communicating my feedback there.
I think I've corned the r/links[2] team. THERE'S NO ESCAPE. lol Can you give me some of those again so they can get it in front of the right people?
2: https://www.reddit.com/r/links/
I a working on that and will send another comment with them.
In regard to the phone number issue, I'm asking for clarification right now and will update when I hear back.
Thank you. With Issues like this that fall through all the cracks, it would be nice to have a support ticket so they theoretically could get help. But, I understand that the ticket would get abused.
Comment by jgoja at 19/12/2024 at 20:54 UTC*
1 upvotes, 1 direct replies
Here are the image. These were 3 different days over the last couple weeks. These were at the bottom of my feed when it ran out.
2 images together[1]. 2 weeks ago
1: https://imgur.com/a/sG4sbyC
3 images together.[2] December 12th
2: https://imgur.com/a/YsC6eDq
Image 1[3] and Image 2[4]. 2+ weeks ago
Comment by jgoja at 20/12/2024 at 07:33 UTC
1 upvotes, 0 direct replies
Even if I personally don't like something if it is positive I do state that. With the old content on the home feed, I have found it actually useful. Now as I am not a ~~traitor~~ expanding my sphere of influence, I don't scroll bugs except to check the admin/dev responses. However, if a post that I can answer crosses my feed, I do it. While killing time tonight I was able to give answers to a few 1-4 day old posts. I would not have found them any other way and one of the biggest complaints abut bugs is the number of posts that get zero replies. The old posts were actually helpful.