Comment by jgoja on 19/12/2024 at 18:32 UTC

3 upvotes, 2 direct replies (showing 2)

View submission: Weekly Recap | December 19, 2024

Weekly Recap comment 12/19/24

Thank you for the report.

I ACTUALLY am keeping it light this week. I am as surprised as you are.

*In old business.** The Home Feed Experiment/changes. When looking at the changes coming out of the home feed experiment, it does appear that they actually did intend to make the experience worse with this one. That statement is said a lot but there are usually overlooked positives. Making it so people with the Best feed sort see old content and content they have already seen has no positives for user or Reddit that I can see.

Last week it was mentioned that pinning posts to your profile on iOS would be next year but Android had it now. Old_One_I mentioned it was not on Android either. Image[1] provided by them.

1: https://imgur.com/a/5M1rgNu

*Suggestion**. Give the team that works on the r/links an award. Reddit corporate hide and seek champions. When they come out to receive it, snag them with a fooled you[2] statement like Dark Helmet in Spaceballs.

2: https://youtu.be/tSnp6iC_QUc?si=TGjboonS4KfwmZnf

*Issue.** When I first started helping a year and a half ago, I remember the help center wait time on tickets was a couple weeks at most. That wait time has steadily went up. There was a noticeable jump in wait times when the bug report tickets were removed, which seems counter intuitive. Right now I say a minimum of a month. If pressed, from what I have seen 3 months is not uncommon. I honestly don’t know another major website that is that slow at customer support. Especially since us helpers provide the first contact customer support pretty much 24/7 at no cost to Reddit.

*Issues**: I have concerns with the number of things that have been listed as sometime next year. A large number of these things have been documented and reported as not working or missing for 16 months at this point. I can’t even begin to estimate the number of reports here and bugs that have been made. Personally, I have put my full list of issues here on help at least 3 times but I think more. I have put it on bugs at least twice. When they had the report form I put it on there at least 4 times. In order to make progress on them, I started listing them individually here on recaps and I have no idea how many times. Speaking of the report form, nothing seems to have come from that either.

With the above, I honestly have no confidence in any one of them about the browser UI actually being done. There will be new things broken and new priorities for 2025 and these will get filed away to never be seen again. The number of next year answers feels very much like being blown off in the old typical Reddit fashion from before this year.

*Observation**. Apparently the Banana Counter feed setting on the iOS app requires iOS 16 or higher. I never had it show up in the settings of any of my accounts, but I upgraded my phone from a 6 to a 12, and I have them now. I also checked back on my 6 and it still doesn’t have that setting.

iOS 16 or higher is also required to be able to use Reddit Answers on the iOS app.

*Last Week’s Follow Up**: Is the r/links team still in hiding?

It was assuring to see someone else mention this, does the complete profile team still say I don’t have older posts? I forgot to mention that my top all time comment[3] was from March 20, 2023. So a bit over 5 months old like they claimed.

3: https://www.reddit.com/r/NoStupidQuestions/comments/11wb824/whats_a_cooler_way_of_saying_dont_worry_about_it/

*Issues**: We just recieved this post[4] . The user has password, email, 2fa all working without issue. They need to change their phone, number but it is requiring a verification from the previous number which does not exist anymore. How can they update their number?

4: https://www.reddit.com/r/help/comments/1hhz31m/i_need_to_change_my_phone_number/

*Conclusion**: I hope you have a happy holidays.

Thank you for reading my ramblings.

Replies

Comment by TheOpusCroakus at 19/12/2024 at 19:37 UTC

3 upvotes, 3 direct replies

This is a surprise! But hey, it's the holidays! You need a break, too! =)

I'll share that feedback with the team that's working on the Home Feed.

For the wait time on tickets, there should be some improvements coming next year. But I am interested in which sorts of issues people are experiencing a wait for? I may be able to help with that.

I totally understand that saying things like "next year" doesn't sound great. But when we're in December, a lot of stuff is "next year". That being said, I will continue to push and prod on things to get things moving. Many things have been fixed due to your diligence in reporting and staying on them so that I can continue to push on this end. And I appreciate that! Even though things don't go as fast as either of us would like sometimes, I really believe that your help helps!

I checked with the teams for the minimum OS requirements. I'm waiting to hear back from the banana counters, but the Reddit Answers team did confirm that the minimum iOS is 16. While Answers isn't on the Android app yet, the web version is accessible via browser on both platforms and neither has any OS-version requirements. I'm going to see about adding the iOS requirements to the Help Center article.

I think I've corned the r/links team. THERE'S NO ESCAPE. lol Can you give me some of those again so they can get it in front of the right people?

The profile team says that you're currently not seeing *all* of your content. This is due to the large volume of content that you had and it ended up exceeding our older cache size. They're working on a solution for the edge case, power users such as yourself!

In regard to the phone number issue, I'm asking for clarification right now and will update when I hear back.

I hope that you have happy holidays as well!

Comment by TheOpusCroakus at 20/12/2024 at 16:31 UTC*

1 upvotes, 1 direct replies

Guess what?? The r/links peeps were able to reproduce!! Got some eyes on it right now! It's a Christmas miracle! Lol