Appointment [1] updated to be on Monday, between 8:00 am and 8:00 pm. Love that pinpoint accuracy there. But at least it's earlier than the 15^TH.
We then had a call later because the Monopolistic Phone Company thought the issue was resolved (from my perspective, they really don't want to send out a technician—or the left hand doesn't know what the left pinky is doing), but no, it's still down.