9 upvotes, 1 direct replies (showing 1)
View submission: An update to Mod Push Notifications
When moderating some subreddits that are regularly brigaded / harassed by other communities, it is often necessary to have open these URLS (to proactively moderate):
https://reddit.com/r/subreddit/new
https://reddit.com/r/subreddit/comments
https://reddit.com/r/subreddit/about/spam[1] (for removed items)
1: https://reddit.com/r/subreddit/about/spam
https://reddit.com/r/subreddit/about/modqueue
as well as modmail.
In the app, on iOS, I have to go three menus deep to find my modqueue; Finding it is not intuitive - it's under the "search / browse" dock launch icon (second from left), then under "Mod" in that screen's menus, ***then*** clicking the Mod shield hidden away in the upper right, ***then*** clicking "Mod Queue". Which ... is the only selection in that menu.
(this seems like an anti-pattern, by the way: People moderating communities should have a dock launch icon to moderation tools -- hiding mod tools from people is failure by design).
That gives me the /overall/ modqueue, which shows me items and shows me that they're reported or removed with tiny status flags on the right - but I have to click those icons to get any associated report / removal reason text; There's 0 indication from that queue which communities the modqueued comments are in (important as different communities have different rules), and of course there's no "batch processing" features -- selecting items and then running a single command on all of them (spam them, approve them, remove them) which can be necessary when a brigade decides that everything needs to be falsely reported - or when someone goes wild with spamming links to their discord server.
(Getting the mod queue for an individual community involves going into the "Search" Dock Launch icon, going to the "Moderating section", picking the community, going to "Mod Tools" for that community, and *finding "Mod queue"* in the menus. Mod Queue for a subreddit should be its own button on the top level of the subreddit, if someone is a mod of that subreddit)
I haven't gone into testing whether the app supports "removal reasons" and/or automated feedback to users about why their posts / comments are removed, as it's my general impression that:
A: New Reddit has next-to-no support for providing feedback to users about why their items were removed, and apparently that extends into the app (I might be wrong about this, though)
B: there's still four different browser extensions I use regularly to identify user accounts that ***we*** know chronically and repeatedly harass other users and violate Sitewide Rules and subreddit rules -- accounts which Reddit doesn't suspend, and whose subreddits Reddit doesn't take action against except *sometimes* shuttering the subreddit (but not kicking off the harassers / bigots) or, occasionally, in the past, quarantining the subreddit.
New Reddit's moderating experience, and the app's moderating experience, works great if someone has a small community that, for example, discusses fig trees, and occasionally gets some bored teenagers trolling it.
New Reddit's moderating experience is entirely unsuited to dealing with what happens when someone asserts, for example, that bigotry and misogyny and white supremacy are bad, or that the American Republican party is corrupt and viciously anti-Democratic, or that there is state-sponsored oppression of the culture and genetic freedom / reproductive freedom / ethnic freedom of the Uighyur by the Government of China.
Or, as it were, moderating any medium to large subreddit where the people with vested interest in putting harmful propaganda before a large audience, believe that they should be allowed to steer the discussion towards their pet propaganda topic. Or multi-track drift it towards their pet propaganda topic. Or hijack the topic and crash it into the side of a mountain named "Dead Cat Peak", as it were.
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All of that said - if PNs are "teleporting" people into the modqueues where they're needed, that makes navigating the "mod tools" etc menus less of a concern.
Comment by 0perspective at 19/05/2021 at 02:09 UTC
2 upvotes, 3 direct replies
Thanks for taking the time to write this up.
Awareness and ease of use are two the problems I'm most focused on right now. I can tell you exactly how many clicks it takes to get to ModQueue/Modmail today on mobile (Homefeed 3; Recent Communities 4; My Communities 4; Community Search Autocomplete 5, Community Search Results 6). We have an experiment we're aiming to start in the next few weeks which may touch upon a lot of the problems and inefficiencies on mobile today. Details to come.
There's a lot of improvements we can make to the modqueue to make it more efficient (on web and mobile). This is all good feedback.
Removal reasons need some love on mobile. We have plans shovel ready but we're trying to tackle few other problems ahead of it. It's important to be able to add/modify rules and removals reasons on mobile.
Can you share the name of these extensions? I haven't heard of these before. While I'm not on our community safety team, this would be useful to know.
There are def. some problems that are outside my wheelhouse but are good to know mods are dealing with. Thanks for raising these and for all that you do in your communities.