https://www.reddit.com/r/modnews/comments/nfenpn/an_update_to_mod_push_notifications/
created by 0perspective on 18/05/2021 at 16:09 UTC*
375 upvotes, 23 top-level comments (showing 23)
Hello Mods,
We’ve been laser focused on improving the moderation experience for everyone and have zeroed in on three areas:
Today, we’re following up with an update to Mod Push Notifications[16] thanks to your feedback[17] on the initial launch (please keep it coming!).
1: https://www.reddit.com/r/modnews/comments/ihtjr2/announcing_more_modmail_improvements/
2: https://new.reddit.com/r/modnews/comments/mar9ha/even_more_modmail_improvements/
3: https://www.reddit.com/r/modnews/comments/ihtjr2/announcing_more_modmail_improvements/
4: https://new.reddit.com/r/modnews/comments/mmwdrh/new_community_creator_onboarding_tool/
5: https://new.reddit.com/r/modnews/comments/mqu65c/quick_copy_update_to_mod_permissions/
6: https://new.reddit.com/r/modnews/comments/n1eur3/youve_got_mail_indicators/
7: https://www.reddit.com/r/modnews/comments/lw9m6q/crowd_control_and_other_safety_updates/
8: https://www.reddit.com/r/modnews/comments/l4vkc1/addressing_mod_harassment_concerns/
12: https://www.reddit.com/r/modnews/comments/hrtbfl/some_updates_for_ban_appeal_workflows/
14: https://www.reddit.com/r/modnews/comments/hqhpb6/mod_pns_a_new_way_to_stay_connected_to_your/
15: https://www.reddit.com/r/modnews/comments/muzrv9/an_important_update_on_post_requirements/
16: https://new.reddit.com/r/modnews/comments/hqhpb6/mod_pns_a_new_way_to_stay_connected_to_your/
​
This update offers more message types you’ve been asking for, more customization for when a notification is sent, and some fancy pants automation to send you the right notification based on the size of your community. You will continue to have full control of Mod PNs - you can turn off all Mod PNs with one toggle or go wild customizing which communities and what notifications you want to receive (and your fellow mod team members get to decide individually for themselves too). Mod PNs always respect your global app notification setting but otherwise do not affect your user notifications.
​
Yes, push notifications! Mod PNs are notifications meant to help moderators stay connected with what’s happening in their community. We understand one of the most common problems that mods face is that reported or otherwise noteworthy content can sometimes go unnoticed unless a mod is actively checking their mod queue throughout the day. With this new update, mods will have control over when (and if) they should be notified of certain activity and milestones in their communities. We’ve created notifications for the following activities in a community:
​
To try out Mod PNs, visit your community, tap “ModTools” then tap “Mod notifications”
As an individual mod, you control which communities you want to enable and what types of Mod PNs you want to receive. Each member of your mod team gets to customize it for themselves. With some of the new notifications, we’re giving you even more control over what triggers a notification:
We also understand that these trigger thresholds vary for every community. If you mod a community with a million members, it’s fairly uneventful if a post gets 10 comments. However, if your 100 member community gets a post that sparks a conversation, you may want to hear about it.
To make it easier for you, the threshold is automatically set based on your community’s size. As your community grows, we’ll adjust these thresholds higher unless you have customized the threshold setting or disabled the notification. We’ll continue to tune and refine this automation, so please let us know what you think.
We should also mention that we are enforcing rate limits for each notification type -- this means you may not receive all of the notifications you are eligible for each day. We also don’t send notifications
​
Today, we enabled Mod PNs to be entirely opt in; however we know that inevitably this means we may only reach less than 1/50th of users that could benefit from these notifications (which defeats the purpose of the product). We’re experimenting with default opting some mods into Reported Posts, Reported Comments, Posts with Comments, Milestones, Tips & Tricks and Modmail New Messages. We chose these notifications because we believe they should be on by default for any new community moving forward since they’re a critical part of the moderating experience. Even if you’re in the enabled experiment treatment, we respect your Mod PN and your global PN settings if you disable them and won’t send you any Mod PNs. You have ultimate control over your notifications, we just want to make it easier for Mods to get the notifications we’ve heard they want the most.
​
Good news -- you can turn these off entirely if you do not want to use them or if you’d like to take a temporary break from Mod PNs. Tap Profile > Settings > Username > Manage notifications > scroll to the Moderation section and toggle off “Mod Notifications.” Reddit will remember your individual community setting, so if you turn them back on none of your customization will be lost. That’s right you can enable/disable them for specific communities -- you can even tailor which notifications you get for each individual community. It’s not all or nothing. And as noted above: Mod PNs always respect your global app notification setting but otherwise do not affect your user notifications.
Questions? Concerns? Please let us know! Drop your deep thoughts in the comments where we will be responding to feedback. If you can add suggestions for other notifications we should add in the future to the stickied comment below that would be helpful.
Comment by lift_ticket83 at 08/07/2021 at 17:17 UTC
1 upvotes, 1 direct replies
Comment by starfleetbrat at 18/05/2021 at 16:16 UTC
40 upvotes, 1 direct replies
is this an app only thing? I dont see that setting on my communities on desktop.
Comment by haykam821 at 18/05/2021 at 16:19 UTC
19 upvotes, 1 direct replies
We also don’t send notifications
* for reports made on a posts/comments from moderator accounts or Automoderator
Does this apply to only distinguished moderator comments?
Comment by creesch at 18/05/2021 at 16:14 UTC*
27 upvotes, 1 direct replies
Speaking from experience making toolbox notifications can get overwhelming quick. Are there any plans of simply making counters available for queues like we do with toolbox?
Edit:
To clarify, sending notifications seems like a good idea until you are modding a busy sub and they basically come in on such interval that they distract from everything else. With counters you still have a clear idea things need to be addressed but a bit more control over when to actually devote attention to it.
Comment by devperez at 18/05/2021 at 18:06 UTC
8 upvotes, 1 direct replies
I dunt know if it's just me, but the notifications seem to be pretty slow. I'm seeing some 6-10 minutes after a post has been made or a modmail sent.
Comment by Heat-Rises at 18/05/2021 at 16:30 UTC
9 upvotes, 1 direct replies
I recently posted on r/ModSupport here[1] when I noticed that having AutoMod enabled in my sub prevented Mod Notifications coming through.
Is this expected behaviour, or is this not working as intended?
Edit: To clarify on the specificity, should the state of AutoMod have any bearing on these new notifications being introduced? I.e. Can I use both simultaneously?
Comment by MrsBoopTheSnoot at 19/05/2021 at 02:29 UTC
8 upvotes, 0 direct replies
Thank you! I appreciate the app updates for mods who might be using mobile 👍
Comment by 0perspective at 18/05/2021 at 16:09 UTC*
24 upvotes, 15 direct replies
Share your ideas for more notification types and other suggestions here.
Comment by azules500 at 18/05/2021 at 18:02 UTC
5 upvotes, 0 direct replies
The mod notifications for reported posts and comments is a great idea. For moderators with toolbox already installed, this is already the default, so it's reasonable that those notifications should be opt-out.
Comment by Orcwin at 19/05/2021 at 00:04 UTC
4 upvotes, 0 direct replies
I see a lot of examples about "a post" or "a comment", but individual posts or comments are rarely relevant enough to warrant a notification. How about a notification for a modqueue filling up?
Preferably in a configurable way as well, as some sets of communities eill have one modgroup, and another set will have another group. Queue stats for a single subreddit will also not be sufficient.
Comment by [deleted] at 18/05/2021 at 18:53 UTC
8 upvotes, 1 direct replies
Today, we enabled Mod PNs to be entirely opt in; however we know that inevitably this means we may only reach less than 1/50th of users that could benefit from these notifications
Really interesting statistic!
If you were to make it opt-out, do you know how many people would opt-out?
Thank you
Comment by [deleted] at 19/05/2021 at 12:22 UTC*
3 upvotes, 0 direct replies
You have to be insane to allow reddit to send push notifications to you about modmail lmao
I hope nobody turns this on, when you're not on reddit don't think about reddit.
Comment by reseph at 18/05/2021 at 18:41 UTC
4 upvotes, 2 direct replies
The first gif, does this mean that modmail on the Android app is now native within the app and not a crappy embedded webview?
Also, when are all these improvements coming to Android? Android doesn't even have Collections yet last I checked.
Comment by garete at 18/05/2021 at 16:57 UTC
5 upvotes, 1 direct replies
Wooo!
It's nice to see clarification that these settings are individual to you in the UI. For the "🔔 Enabled" switch, I'd suggest making the wording more generic ("Push Notifications") so you don't use "Enabled" with a setting that is not enabled.
Comment by Time_Terminal at 18/05/2021 at 18:28 UTC
2 upvotes, 1 direct replies
Are there plans to have the same experience on new and old Reddit for joining a private community?
When signed out, the buttons on new Reddit are `Sign up` and `Browse Reddit`. But on old.reddit, it's still set to `Message the moderators` and `Browse Other Reddit Communities`.
Additionally, is it possible to hide the `Request to Join` button altogether (when logged in and attempting to navigate to a private community)?
Eg. r/metro2033 moved to r/metro a while ago. But every now and then users will send a message asking to join the community. They just don't read the message for whatever reason. And we are restricting 100% of the people requesting to join and it's just an additional hassle to have them message us, then we message them back saying "Please go to r/metro instead".
Comment by doradiamond at 18/05/2021 at 20:20 UTC
2 upvotes, 1 direct replies
I would love it if we could receive notifications based on certain keywords being used. For example on RPAN, we often get users typing in “mods, we need help” if a chat is getting unruly and we’ll receive a report on that. Would be great to get a ping as well!
Comment by wikipuff at 18/05/2021 at 18:07 UTC
1 upvotes, 1 direct replies
I still don't get push notifications on anything
Comment by [deleted] at 18/05/2021 at 17:07 UTC
0 upvotes, 1 direct replies
[deleted]
Comment by [deleted] at 18/05/2021 at 17:15 UTC
0 upvotes, 1 direct replies
I suppose these are all features present on the new design? Since I'm opted out I guess I won't be seeing them any time soon.
BTW, I wish you added a native tool for deleting and locking threads with an automated message.
Comment by Iangator at 18/05/2021 at 17:32 UTC
1 upvotes, 1 direct replies
When I press 'enabled' nothing happens... Like I didn't click it at all
Comment by Iwantmyteslanow at 26/05/2021 at 07:54 UTC
1 upvotes, 0 direct replies
Finally, this was a feature that should have existed before
Comment by mitgas at 28/05/2021 at 17:41 UTC
1 upvotes, 0 direct replies
Super super super excited about this!! It was working really well for about 10 hours but then randomly stopped working, the New Post notifications specifically. Any fix?
Comment by Paradox_Wolf at 10/07/2021 at 01:00 UTC
1 upvotes, 0 direct replies
Why would you force these on for desktop users with no way to disable them? I'm constantly spammed with notifications I don't care about now and I'd really rather not have to go download reddit and login on my ancient smart phone that may not even support it.
