30 upvotes, 3 direct replies (showing 3)
View submission: Even More Modmail Improvements
First off thanks for modding. Second, we have to come up with reasonable SLAs (service level agreements) for all our features. To do this, we need to step back and consider what is realistically possible to help us benchmark. When it comes to moderating modmail, we don’t think it’s likely that a mod can actually respond to modmail for more than 75 communities (for the record, only about 0.08% of users with mod permissions, mod over 50 communities). That said, we want to aim higher just in case so we’ve set the SLA at 200 communities (only 0.01% of users with mod permissions, mod over 200 communities). If you have mail permissions to more than 200 communities, please consider relinquishing your modmail permissions for some of those communities.
Comment by Merari01 at 22/03/2021 at 18:27 UTC
35 upvotes, 2 direct replies
Thank you for your reply!
Mind, this bug does not affect me. But it does affect people I know.
There is a difference between large, active subreddits and tiny labour of love subreddits. For example, I moderate r/Toriamos, she is my favorite singer. The subreddit has less than 5k subscribers as she is mainly a "90s phenomenon. The modmail there is basically non-existent.
On the other hand, the modmail for r/cats is neverending.
So it is not the number of subreddits that determines how busy a moderator potentially is with modmail, it is the number of large, active subreddits. But this bug applies to character limit and would also cripple a moderator who only has a dozen active modmail subreddits.
Secondly, people do delegate. There are mods who do modmail, there are mods who focus on comments, or on automation.
Most of the moderators on the website who moderate a large amount of subreddits have a specialisation like that. They do not tend to do the entire package. The largest moderator on the site does virtually no actual moderation. He builds and maintains bots. The second largest is a community outreach specialist.
Comment by stopspammingme at 22/03/2021 at 21:01 UTC
27 upvotes, 1 direct replies
The reason I never let places I modded switch to new modmail is that the sorting option is terrible. Forcing users to click and unclick each community they want to show/hide, every single time, is infuriating. There is no easy way for me to go a single URL and see only the modmail from subreddits I want to see, the way old modmail supports bookmarklets.
Assume a user is a mod on one popular "family" of subreddits, but also mods a couple completely unrelated niche subreddits. Assuming the user is really dedicated and wants to stay on top of modmail, they'll need to check the page several times a day. Each time they check, they are clicking and unclicking the same 10 buttons (assuming there are 10 subreddits).
If the intent was to discourage users from modding too many subreddits by making it difficult to read modmail, then you've also made it difficult for people modding anything greater than 5 subreddits, really. Which is unreasonable imo
Comment by Belgand at 14/04/2021 at 00:40 UTC
8 upvotes, 3 direct replies
We need explicit, hard checks on power mods to begin with. Nobody should be allowed to have mod permissions for even 50 subs, let alone more. This shouldn't even be an issue.
Unfortunately while this could be a potential soft fix for this problem, the cynic in me thinks it's more likely that things will just end up falling through the cracks.