46 upvotes, 4 direct replies (showing 4)
View submission: Even More Modmail Improvements
If you scrap old modmail then you *need* to fix the 4.5 year old bug that makes new modmail impossible to use for moderators who mod a lot of subs.
Mind I use the word *impossible* on purpose. I do not mean difficult.
Comment by 0perspective at 22/03/2021 at 18:21 UTC
31 upvotes, 3 direct replies
First off thanks for modding. Second, we have to come up with reasonable SLAs (service level agreements) for all our features. To do this, we need to step back and consider what is realistically possible to help us benchmark. When it comes to moderating modmail, we don’t think it’s likely that a mod can actually respond to modmail for more than 75 communities (for the record, only about 0.08% of users with mod permissions, mod over 50 communities). That said, we want to aim higher just in case so we’ve set the SLA at 200 communities (only 0.01% of users with mod permissions, mod over 200 communities). If you have mail permissions to more than 200 communities, please consider relinquishing your modmail permissions for some of those communities.
Comment by phedre at 22/03/2021 at 17:13 UTC
9 upvotes, 1 direct replies
I wouldn't expect a fix for that bug anytime soon - that's an edge case for a small handful of mods who really need to realize the site isn't going to cater to their specific needs.
Comment by chicacherrycolalime at 15/04/2021 at 19:06 UTC*
2 upvotes, 0 direct replies
mod a lot of subs
Maybe the problem is that you mod in way too damn many subs. Ever thought of it?
And if you disagree just make some more accounts.
Comment by [deleted] at 14/04/2021 at 17:14 UTC
2 upvotes, 0 direct replies
OMG *this*.