14 upvotes, 3 direct replies (showing 3)
View submission: Shhh! Introducing new modmail mute length options
We discussed launching “progressive” muting that would have required shorter mute lengths before being able to apply longer mutes. To inform the decision we considered the size of the potential harm and the recourse for mods and users. We ended up believing that there’s more opportunity for harassment of mods and decided to bias towards allowing mods to exercise their own judgement. In some cases (like abuse and harassment) it can be entirely apparent from the first message that a user has no intent on a productive dialogue. In the case of potential mod abuse, we have established guidelines[1] and channels[2] for reporting such abuse.
1: https://www.redditinc.com/policies/moderator-guidelines
2: https://reddit.zendesk.com/hc/en-us/requests/new?ticket_form_id=179106
That said, we’ll continue to listen to feedback from you all and will be taking a look at the data to understand how these new mute lengths may be being applied. We can always revisit this decision if we find more harm than good has come from it.
Comment by eaglebtc at 06/08/2020 at 08:26 UTC
7 upvotes, 0 direct replies
Rest assured you will get a lot of complaints about power tripping mods who wish to silence dissent and ignore users who have legitimate complaints. Will you have the ability to read their mod mail in the case of formal inquiry or will they have to consent before you can investigate? Same goes for the user.
Progressive mute is fine but start I’d suggest one hour, then one day, then three days, then seven days maximum.
If someone continues to harass a mod after that long, the complaint should be forwarded to the admins. Why isn’t this a thing already?
Comment by [deleted] at 05/08/2020 at 22:51 UTC
2 upvotes, 0 direct replies
That's really good to know, thanks for the response.
Comment by MaximilianKohler at 06/08/2020 at 01:25 UTC
-2 upvotes, 1 direct replies
We ended up believing that there’s more opportunity for harassment of mods and decided to bias towards allowing mods to exercise their own judgement
Of course you did. As you have done for the past decade.
As a mod for many years, and as a user for almost a decade, by far the most abuse I've gotten on this site has been from moderators.
Mod abuse is by far the biggest problem with this site, yet you people continue to completely ignore it.