Comment by venkman01 on 06/07/2020 at 19:34 UTC*

1 upvotes, 10 direct replies (showing 10)

Hey, Cedar - thanks for taking the time to write this out, I recognize your frustration here. One thing I want to note is this experiment is something that we’ve been sitting on for a little while given all the bigger issues recently. We decided to start the test today as it’s meant to be a fairly long running experiment, so we wanted to get it out there in order to collect data and feedback.

In the meantime, we’ve also been hard at work creating new ways to mitigate abuse. A few things we’re working on include the ability for users to block specific people from awarding them, the ability for mods to hide awards from mobile (already available on desktop), a way for users and mods to flag specific awards that are being used in an abusive manner, and finally… a way for moderators to have more control over disabling some awards that are used in their communities.

~~We should have more details on all of these soon, we're checking in with our engineering team right now and will update this comment later today with a more specific timeline.~~

*Edit:** A change to bring "Hide Award" to mobile **is live now** (mobile apps, not mobile web). We've built "Block user from awarding me" and it will roll out within the next 1-2 weeks. Two other features ("Disable Award" for mods to disable select awards; "Flag Award" for users to mark Awards that are being used improperly) are in the works and we expect them to also launch within 4-5 weeks.

Replies

Comment by Anonim97 at 06/07/2020 at 20:54 UTC

23 upvotes, 0 direct replies

we’ve been sitting on for a little while given all the bigger issues recently.

we decided to start the test today

fairly long running

In the meantime

soon

You know, all these "time words" really makes me wish reddit would pull out Trello[1] to create a roadmap on what they are working on currently and have some regular communication with mods and other users via messages/mails.

1: https://trello.com/

This really would make things easier and would result less in "wait, instead of <fixing this issue that's been known for 2 months> You guys were doing <project that's been in the works for longer, but noone knew about, so it looks new>". I know, it would result in more work for admins, but it would result in less frustrations in the future and more transparency which people have been asking for some time.

Comment by CedarWolf at 06/07/2020 at 19:48 UTC

50 upvotes, 0 direct replies

A lot of the communities I mod are vulnerable, full of people that other people like to use as targets for abuse. I have to stand for our users and speak up on their behalf when I can.

I don't want things that make it easier for bad people to get at our users. I don't want things that make it easier for people to sneak in and slip through the cracks and get around our watchers on the wall.

I want a bigger shield.

I want tools that make our mods more efficient and more effective.

(I love /r/Toolbox, but I can't use it on mobile and I wish I could since most of my moderating is done on mobile these days and it cuts me off considerably. I *know* I'm a better mod when I'm on desktop, and that frustrates me.)

(I'm also really glad to see the hate subs which cause so much pain and trouble are finally getting booted off the site.)

I want things that make the site load better, work faster, allow our users to search and find resources better.

I want things that allow our users to defend themselves because we, the mods, can't be everywhere at once.

I want a better user-admin reporting system so our users don't go to reddit.com/contact and find they cannot find the right category for their reports.

(Seriously. Drop down bar with heading for report category, short text box for what you're reporting and why, box for link to URL of what you're reporting. Why the convoluted, multi-tier report system?)

I want a system of formal mod training so our mods can have the skills they need to deal with situations as they arrive, and so they can find the resources they need when things get dicey.

I want some sort of mental health support for mods, because burnout, mild PTSD, and survivor's guilt haunt some of our best. I don't know how to start that, or I would start a sub for that myself. I just don't know how to begin, nor am I qualified for mental health counseling.

Those are the sorts of site improvements that I want to see. Those are things that I believe will help the site's overall health.

Comment by PK_LOVE_ at 06/07/2020 at 21:30 UTC

8 upvotes, 0 direct replies

I’m asking this genuinely, what are the perceived potential benefits of the proposed system? It seems to me that this is a trade of content quality (which will inevitably be hurt) for profit (which will inevitably go up), which I can’t argue with, but it makes me concerned for Reddit’s future.

Comment by takamarou at 06/07/2020 at 21:46 UTC*

14 upvotes, 1 direct replies

I mod a community that works very hard at having civil discussion. Tensions are high, and people get rude - we ban those people.

We have seen very often that banned folks come back to the sub and leave awards on comments. It's usually a facepalm award (not good for civil discussion), and the award message is extremely abusive. We banned these users, yet awards allow them to continue their bad behavior.

Would you consider rolling out the abuse fixes for awards *before* raising the incentives for people to use them? From my perspective, these feels very much like *rewarding* the bad behavior that my team is trying to fight.

Comment by Zagorath at 07/07/2020 at 01:00 UTC

7 upvotes, 0 direct replies

The **only** acceptable solution here is to give mods access to a simple checkbox: "do you allow customised awards?" If it's unchecked, *nothing* other than basic platinum, gold, and silver should be allowed. There is no benefit to all these custom emoji awards other than permitting abuse.

Comment by LuckyBdx4 at 07/07/2020 at 00:20 UTC

5 upvotes, 0 direct replies

Still does not work on old reddit.

Comment by iVarun at 07/07/2020 at 09:00 UTC

2 upvotes, 0 direct replies

we’ve been sitting on for a little while given all the bigger issues recently.

Reddit can't get New Modmail to work properly on Official Reddit mobile app and this is what you are sitting on for a little while?

Reddit Admins priorities are totally out of whack. MODS should be the priority and handing them Admins level toolkits.

This is not the 2010 Reddit anymore, given Mods real technical features and if development takes long hire more devs. What is so hard about it. Heck it took like decade to get about/traffic even half competent and even now it is lacking granualar scale data.

What a mess.

Comment by Meltingteeth at 08/07/2020 at 11:16 UTC

1 upvotes, 0 direct replies

We need the ability to hide awards via Automod. This was last discussed over a month ago, but rolling out so many of these features without the ability to automate them is painful.