54 upvotes, 3 direct replies (showing 3)
View submission: Announcing our partnership and AMA with Crisis Text Line
As a mod who was highly frustrated with the current system of putting it 100% in our hands I was highly skeptical that there would be an actual solution to this. But I’m happy to say I was totally proven wrong, because this is absolutely fantastic! It doesn’t assign us extra responsibilities we aren’t qualified for but there’s still an immediate response when it’s needed. It’s a win-win-win.
Thanks for putting this process in place! I’m really excited for it.
Comment by Crisis_Text_Line at 04/03/2020 at 19:12 UTC
26 upvotes, 0 direct replies
Thank you very much! We're here to help people and are very excited by your response :)
Comment by sweetpea122 at 04/03/2020 at 19:41 UTC
31 upvotes, 11 direct replies
Same! I mod /r/bipolar and we need this.
I do wonder how it will work though with finding people. Some of our users have had the police called on them in their personal lives from hotlines and the impact of that can be devastating. What has happened to people I know is that crisis line tracks you down, you get sectioned, your pets now have no one to care for them, you've missed a ton of work, and to top it off you then get a 12k bill. Welcome to America I guess.
I guess I want to know how far reaching out and helping someone is going to go. Are you talking to them and helping them find resources or getting police involved if someone feels that is necessary? To what extent is help being offered? What resources are going to be used to help people?
Comment by wakamex at 05/03/2020 at 03:20 UTC
2 upvotes, 0 direct replies
how does this improve your workflow or those of mods like this[1] that currently sort through messages manually, to identify the serious ones?
another post above says the mods have a choice between automod responses and this new message. couldn't you have previously just used a blanket message? if you didn't want to do that then, why would you want to do it now?