11 upvotes, 3 direct replies (showing 3)
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Comment by Arve at 06/07/2015 at 22:16 UTC
5 upvotes, 0 direct replies
Given Reddit's distributed architecture and database structure, it's not as simple as grabbing off-the-shelf stuff and integrating it just like that.
Comment by ITSigno at 06/07/2015 at 20:25 UTC
4 upvotes, 0 direct replies
Honestly, I don't know why they don't treat modmail like a special subreddit. When you "message the moderators" it creates a post that only the mods and creator have access to. This way you already get message threading, you get search, etc. All you really need to focus on is the permissions issue.
Comment by nandhp at 06/07/2015 at 22:24 UTC
3 upvotes, 1 direct replies
Isn't there some kind of open source ticketing system out there you can just appropriate and integrate?
1: https://bestpractical.com/rt/
I've put it on hold in favor of some other projects that are more useful to me personally, but this just illustrates *how easy it is to implement a hacky fix for this*. In theory, modmail could be 50% fixed by the weekend. Hell, if I had the time, I could probably get the bot into an alpha test by then (i.e. good enough to be used by a medium-sized subreddit with patient tech-savvy moderators). Except: I really don't want to be the person exclusively responsible for making subreddit moderation possible -- I'm busy, I won't use it personally, and *it's not my job*. (Though if people are interested, I may change my mind -- and I could certainly put the code I have in a git repository.)