Comment by lift_ticket83 on 14/11/2024 at 17:23 UTC

5 upvotes, 2 direct replies (showing 2)

View submission: Streamlining Moderation: Enhanced Safety Features, Users Contribution Tools, Bug Fixes, and More!

Please give some attention to the modmail and make it easier to access and more user friendly to use.

Thanks for bringing this up! Is there anything specific you’re finding less user-friendly compared to the rest of the desktop experience?

Replies

Comment by fusion260 at 14/11/2024 at 18:10 UTC

3 upvotes, 0 direct replies

Personally, here are my frequent frustrations with the ModMail interface:

Can't search for partial usernames when trying to find prior ban evasion accounts for a particular user that constantly makes new accounts with a certain substring of text in their username; the title/body search field seems to only want full words, not partial words
Can't sort by date in ModMails search results, so it's just randomly determined for reasons that are unhelpful
Scrolling long results seem to re-list previously-listed items higher up in the page and you get stuck in this weird loop you can't break out of
No way to search for and list only private moderator notes, which is where we indicate other actions we took on a user or content they're referring to that create a separate ModMail and get lost in context; we have to find the actual ModMail message that had the private moderator note in it to see what we said

Comment by IndianCelebsLover at 14/11/2024 at 17:26 UTC*

2 upvotes, 0 direct replies

Once you have reached a certain number of subs it starts showing error and doesn't load messages properly even when you untick all subs and just select one and I have already brought this to support's attention but it has been almost 3 years since this problem first started but no solution yet.

I also think in general I don't like how it looks and feels compared to all the recent changes and additions for sub moderation. 🙏