10 upvotes, 2 direct replies (showing 2)
In the coming weeks, mod teams will be able to natively craft saved responses to address removals, bans, and modmails easily. Simply access the "Saved Response" feature under the Content & Regulation section in your Mod Tools to create, edit, or delete saved responses. Please be aware that mods will require the "Manage Settings" permission to utilize this feature. With this change, we’ve also moved all actions relating to managing removal reasons (add, edit, delete, and reorder) to “Edit removal reasons” under this permission.
This is definitely what I'm most excited about here. It sounds like this will be a functional equivalent to the Macros in Toolbox, and possibly even *better* since it includes macros for bans!
I do have a question though about this, as well as one suggestion.
For the suggestion, looking at the mock-up, it looks like *all* the Macros are going to show up when I select it (I see three categories showing up there). One nice part about the feature in Toolbox is when we set them up, we can toggle the context we want to see them. So we see Macros relating to removals when we reply to a comment, we see modmail macros when we are in modmail, and the ones relating to top-level matters when replying to a post (as opposed to a comment).
We have dozens of Macros as it is, so not having the irrelevant ones show up when they aren't needed it critical for usability. Having a similar toggle when setting these up would be really important for making them easy to use, and not get drowned by 30+ responses in a list that we have to find. To be sure, being able to group them is at least a start, but not having the other options show up at all would be ideal (or perhaps auto-arrange so the most relevant category is always at the top).
Which leads me to the question, about whether this is being seen as a *complement* to the removal reasons , or whether it would *replace* removal reasons? Since you call out "saved responses to address removals" it isn't quite clear. I would note that the above has been the most critical shortcoming for removal reasons, and a major reason why we continue to use Toolbox instead, so in either situation, while these looks like a really welcome tool being rolled out, the above would likely be its biggest weakness and hurt usability for larger subs (and it it is a complement, the above applies equally to removal reasons, which would *really* benefit from adding that kind of use-context flag).
Comment by lift_ticket83 at 05/04/2024 at 15:58 UTC
2 upvotes, 1 direct replies
This is definitely what I'm most excited about here.
Fantastic! Your suggestion actually aligns with our vision for the feature. When generating a saved response, it will be linked to a particular category, visible only within its designated context (e.g., modmail saved responses will solely appear in modmail). Our aim is for Saved Responses to supersede Removal Reasons. In fact, that's precisely how they've been designed to function on the backend."
Comment by TetraDax at 22/04/2024 at 22:30 UTC
1 upvotes, 1 direct replies
and possibly even better since it includes macros for bans!
Uh, those have been a thing in Toolbox for years.