https://www.reddit.com/r/modnews/comments/1bvsapi/mobile_mod_tooling_update_automod_keyword/
created by lift_ticket83 on 04/04/2024 at 16:55 UTC
76 upvotes, 74 top-level comments (showing 25)
Hello, mods
In recent months, we’ve heard numerous mods call out the below challenges while managing their community via their mobile device:
Today we’re excited to unveil a new set of features that address these pain points and make modding from your mobile device more efficient.
Now when Automod flags a word for review, that specific word or text section will be highlighted in the Mod Queue. We anticipate that this enhancement will help streamline mobile moderation, cutting down on the time needed to review and take action on posts and comments.
We've made it quicker to review and take action on content in the mobile mod queue by adding more context in the comment spotlight. Mods can now get extra info by long-pressing on a piece of content, seeing the original post, the grandparent comment (if there is one), the parent comment, and any child comments.
Recognizing that a substantial amount of content is moderated from the post details page, we'll now show report reasons there to enhance efficiency and readability. This should enable mods to swiftly identify comments requiring more immediate attention. Paired with automod keyword highlighting this improvement ensures that relevant information is presented to mods more rapidly, contributing to a more consistent moderation experience between the Mod Queue and post details page.
In the coming weeks, mod teams will be able to natively craft saved responses to address removals, bans, and modmails easily. Simply access the "Saved Response" feature under the Content & Regulation section in your Mod Tools to create, edit, or delete saved responses. Please be aware that mods will require the "Manage Settings" permission to utilize this feature. With this change, we’ve also moved all actions relating to managing removal reasons (add, edit, delete, and reorder) to “Edit removal reasons” under this permission.
Last year we kicked off a pilot program with mods to help us test a new feature, Post Guidance[1]. Initially, this feature was exclusively available to desktop users. This week, we're thrilled to announce that we've launched the user-facing aspect to 100% of iOS and Android users. We’re still in the process of testing this feature out and are still accepting participants into our early access program. If interested, let us know in the comments below and we’ll make sure this feature is enabled within your subreddit.
1: https://www.reddit.com/r/modnews/comments/18fzfne/post_guidance_progress_report/
As always, thank you to all the mods who have taken the time to chat with us and provide continued feedback on ways we can improve the mobile mod experience. Your feedback was instrumental in helping us build these features, and we’re excited to keep the conversation going. If you have any questions or comments about the features we discussed today, please let us know in the comments below.
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Comment by ashamed-of-yourself at 04/04/2024 at 16:59 UTC
64 upvotes, 2 direct replies
this is all well and good, but i’m still not using your app. will these features be available on mobile web?
Comment by SampleOfNone at 04/04/2024 at 17:15 UTC
14 upvotes, 1 direct replies
Yes, post guidance on mobile!
Is there an estimate when we can set up post guidance to target posts that include images?
Comment by FlapSnapple at 04/04/2024 at 17:56 UTC
7 upvotes, 1 direct replies
Now that post-guidance is being rolled out to a larger audience, it would be awesome if we could access metrics related to how often post-guidance rules are triggered. As moderators, we want to consider and monitor the impact of the UX we're giving users. For example, if a rule is configured incorrectly and triggered more often than intended or if there is pent-up demand from users trying to perform a specific action, that might lead us to reevaluate our posting requirements or overall subreddit rules. We want to strike a balance between reducing the moderator burden without annoying users who are trying to participate in our communities.
Comment by esb1212 at 04/04/2024 at 18:09 UTC*
14 upvotes, 1 direct replies
You guys are finally giving me a good reason to update my app after months of turning off the auto-update setting. ^(the amount of bugs reported for mobile platform is a headache)
These are helpful indeed.
r/phcareers would like to test **Post Guidance** please, thank you!
Still hoping you consider adding action reason on user mod log[1]. It would really speed up moderation if we can see that data in one place for each user. It applies when reviewing post appeals from modmail, reversing false positives from threads, quicker banning decision, etc.
1: https://www.reddit.com/r/ModSupport/s/IaplZdRg0m
Comment by Khyta at 04/04/2024 at 19:57 UTC
5 upvotes, 0 direct replies
These are all great announcements!
When will these features roll over to the mod queue on Desktop? AFAIK the highlighting thing is not a feature there yet. I'd love to have that there too natively.
Comment by [deleted] at 18/04/2024 at 21:17 UTC
5 upvotes, 0 direct replies
why is there no way to see all comments of a user in a specific sub? seems pretty basic
Comment by Georgy_K_Zhukov at 04/04/2024 at 18:46 UTC
9 upvotes, 2 direct replies
In the coming weeks, mod teams will be able to natively craft saved responses to address removals, bans, and modmails easily. Simply access the "Saved Response" feature under the Content & Regulation section in your Mod Tools to create, edit, or delete saved responses. Please be aware that mods will require the "Manage Settings" permission to utilize this feature. With this change, we’ve also moved all actions relating to managing removal reasons (add, edit, delete, and reorder) to “Edit removal reasons” under this permission.
This is definitely what I'm most excited about here. It sounds like this will be a functional equivalent to the Macros in Toolbox, and possibly even *better* since it includes macros for bans!
I do have a question though about this, as well as one suggestion.
For the suggestion, looking at the mock-up, it looks like *all* the Macros are going to show up when I select it (I see three categories showing up there). One nice part about the feature in Toolbox is when we set them up, we can toggle the context we want to see them. So we see Macros relating to removals when we reply to a comment, we see modmail macros when we are in modmail, and the ones relating to top-level matters when replying to a post (as opposed to a comment).
We have dozens of Macros as it is, so not having the irrelevant ones show up when they aren't needed it critical for usability. Having a similar toggle when setting these up would be really important for making them easy to use, and not get drowned by 30+ responses in a list that we have to find. To be sure, being able to group them is at least a start, but not having the other options show up at all would be ideal (or perhaps auto-arrange so the most relevant category is always at the top).
Which leads me to the question, about whether this is being seen as a *complement* to the removal reasons , or whether it would *replace* removal reasons? Since you call out "saved responses to address removals" it isn't quite clear. I would note that the above has been the most critical shortcoming for removal reasons, and a major reason why we continue to use Toolbox instead, so in either situation, while these looks like a really welcome tool being rolled out, the above would likely be its biggest weakness and hurt usability for larger subs (and it it is a complement, the above applies equally to removal reasons, which would *really* benefit from adding that kind of use-context flag).
Comment by Sephardson at 04/04/2024 at 17:00 UTC
17 upvotes, 1 direct replies
All good things.
Super excited about saved responses and post guidance on mobile.
Question about moderating comments sections on mobile app after the OP deletes the parent post - why are the mod menu / profile card actions missing? This forces the moderator to open the deleted post in a mobile browser in order to take actions like locking the post, changing the post flair, taking user notes, or banning unruly users.
Comment by Merari01 at 06/04/2024 at 14:23 UTC
4 upvotes, 1 direct replies
Saved responses sounds like it will save a lot of time and ensure consistency as a team.
Comment by [deleted] at 04/04/2024 at 18:20 UTC*
8 upvotes, 2 direct replies
[deleted]
Comment by achchi at 04/04/2024 at 17:33 UTC
3 upvotes, 1 direct replies
I'd like to test out post guidance my small, but heavily moderated sub r/Politik. The highlighting will also be awesome, if it works like I hope it does.
Comment by iEatAppIes3465 at 04/04/2024 at 19:58 UTC
3 upvotes, 0 direct replies
This will help elimate any type of bots/spam/ban evaders. Thanks for the update!
Comment by SolariaHues at 04/04/2024 at 20:03 UTC
3 upvotes, 0 direct replies
Thank you, LT. Can't wait to set up some saved responses :)
Comment by ticky13 at 04/04/2024 at 21:27 UTC
3 upvotes, 1 direct replies
Please consider adding post guidance to r/bluey
Comment by BB_GG at 05/04/2024 at 05:05 UTC
3 upvotes, 1 direct replies
Looking at the mobile mod queue right now, it is not very clear at all whether something being reported is a text post or a comment. The only difference seems to be that posts have the flair next to the title, but even then it can be very hard to distinguish. Hope you can make it clearer somehow!
Comment by MajorParadox at 04/04/2024 at 16:59 UTC
7 upvotes, 1 direct replies
These are some awesome updates!
Are the saved responses only on mobile to start?
Oh also, so excited about post-guidance! So does this mean only 3rd-party apps and old Reddit don't have it yet?
Comment by Tetizeraz at 04/04/2024 at 17:18 UTC
5 upvotes, 1 direct replies
I'd love to have Post Guidance for r/conversas 😍 Unfortunately I picked a rather generic name for the subreddit, and we have to remove a lot of threads everyday.
Comment by Zehnpae at 04/04/2024 at 19:25 UTC
4 upvotes, 1 direct replies
Hi!
I'm glad that you're adding more functionality that already existed on old Reddit to new Reddit. We thank you for that.
There's still a few important things before the switch becomes feasible:
1 - Adding the ability to track a users post count and comment count in your sub. We use this to filter out bots/'creative writing' fakers in our dating sub. New Reddit does not have this functionality and it is the main thing holding us back from switching.
2 - Better user notes. Right now if you add a user note there's just a little flag next to their name. This is lacking in functionality compared to mod toolbox user notes which allow you to see what's written in the notes and color code them for quick review.
Comment by [deleted] at 04/04/2024 at 23:09 UTC
7 upvotes, 1 direct replies
[deleted]
Comment by eclecticatlady at 04/04/2024 at 18:00 UTC
4 upvotes, 1 direct replies
Thank you! These improvements look amazing.
I'd love to try Post Guidance in r/ethelcain please 🥺
Comment by Proshis_Saha_Swopna at 04/04/2024 at 18:48 UTC
2 upvotes, 1 direct replies
I would like to have the Post Guidance feature enabled in r/oneui.
Comment by aPoliteCanadian at 04/04/2024 at 18:56 UTC
2 upvotes, 1 direct replies
Could you please enable Post Guidance for r/minipainting? It seems like it would be a very useful tool for us.
Comment by paskatulas at 04/04/2024 at 19:51 UTC
2 upvotes, 1 direct replies
I'd like to have the Post Guidance **full** feature enabled in r/croatia, r/AskCroatia & r/Revolut (for mobile too).
Also, it wouldn't be bad if you give the moderators an option to choose default modmail reply setting (by subreddit or by username).
Comment by third_najarian at 04/04/2024 at 20:48 UTC
2 upvotes, 1 direct replies
I'm a moderator for r/CFA and would love access to post guidance. A good chunk of our get referred to us from outside sources and are brand new to reddit. I think a little guidance like this would make everyone's life a little better!
Comment by Alert-One-Two at 05/04/2024 at 08:27 UTC
2 upvotes, 0 direct replies
I have just started using this yesterday. Please can you have a setting to turn off forcing it into mod mode when you click through from a comment to see the whole chain? We use bots and it means every single time I click through I have to then unclick mod mode to reply to the comment with the bot command (which is multi action so not replaceable by the actions available to me in mod mode). If it remembered my setting that would be fine but you have made my mobile modding experience infinitely harder (note I am a 99% mobile mod, so this is a significant issue for me).
