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View submission: Karma for text-posts (AKA self-posts)
I work as a consultant in IT PM. I also work as a pro bono consultant PM for a non profit, helping implement changes to their volunteer management program.
The volunteer management program I've been working on SCREAMS this. It's the same thing. Mods are volunteers, the equivalent of docents at a museum. The site RUNS off of their efforts, but oftentimes they're thought of as afterthoughts. "This is what we want to volunteers to do. Send an email letting them know."
... man, that's not how change management works. Raise awareness, gain buy in, build ability, and reinforce recurring participation in the change. Don't just send an email and expect your massive, free workforce to bend to your whim.
There's nothing here!