17 upvotes, 1 direct replies (showing 1)
View submission: Karma for text-posts (AKA self-posts)
This is my exact question. This honestly feels like someone woke up this morning, thought it would be fun and implemented the changes. This is a pretty big change to one of the biggest websites in the world. They had to have had a series of meetings and conference calls discussing how this would work. Right? Are they that detached from the community that no one thought that "hey, maybe we should let our hard working free employees know we're about to make a big change to the site."
How the fuck does this happen?
Comment by Vormhats_Wormhat at 19/07/2016 at 23:13 UTC
16 upvotes, 0 direct replies
I work as a consultant in IT PM. I also work as a pro bono consultant PM for a non profit, helping implement changes to their volunteer management program.
The volunteer management program I've been working on SCREAMS this. It's the same thing. Mods are volunteers, the equivalent of docents at a museum. The site RUNS off of their efforts, but oftentimes they're thought of as afterthoughts. "This is what we want to volunteers to do. Send an email letting them know."
... man, that's not how change management works. Raise awareness, gain buy in, build ability, and reinforce recurring participation in the change. Don't just send an email and expect your massive, free workforce to bend to your whim.