2 upvotes, 1 direct replies (showing 1)
I agree that corporate apologies tend to seem like total BCBBS, but what else could they say? Is there an example of any apology that does it better, and which could not be appended the characteristics of your entire comment?
Comment by Conan3121 at 07/07/2015 at 17:59 UTC
1 upvotes, 1 direct replies
Ok. But I think that the apology should then move past these items and do two things: address the specifics complaints, and provide specific remedies. I also hold to Harry Truman's aphorism: The Buck Stops Here. ie accountability.