All I want to do is check my balance. Why do I have to create a stupid account on your stupid website to do that?
And if you're going to make me create a stupid account on your stupid website, can you at least make sure that when it shits the bed, it gives a more helpful message than "something went wrong"?
I could deduce that something went wrong when MY ACCOUNT WASN'T CREATED. Kindly tell me _what_ went wrong so that I can fix it.
Or simply allow me to view my balance WITHOUT AN ACCOUNT!