2013-09-01 04:46:58
By William Kremer and Claudia Hammond BBC World Service
The psychologist Abraham Maslow's theory of human motivation is 70 years old
but continues to have a strong influence on the world of business. What is it,
and is it right?
There is a commonly reproduced symbol which many believe holds the secret to
personal fulfilment and business success.
It usually takes the form of a triangle, but variants in the shape of 3D
pyramids and staircases are not uncommon. It regularly appears in university
psychology modules, and may pop up in other degree courses too. On management
training courses it's as inevitable as biscuits and role-playing.
In 1943, the US psychologist Abraham Maslow published a paper called A Theory
of Human Motivation, in which he said that people had five sets of needs, which
come in a particular order. As each level of needs is satisfied, the desire to
fulfil the next set kicks in.
First, we have the basic needs for bodily functioning - fulfilled by eating,
drinking and going to the toilet. Maslow also included sexual needs in this
group.
Then there is the desire to be safe, and secure in the knowledge that those
basic needs will be fulfilled in the future too. After that comes our need for
love, friendship and company. At this stage, Maslow writes, the individual "may
even forget that once, when he was hungry, he sneered at love".
The next stage is all about social recognition, status and respect. And the
final stage, represented in the graphic as the topmost tip of the triangle,
Maslow labelled with the psychologists' term "self-actualisation".
It's about fulfilment - doing the thing that you were put on the planet to do.
"A musician must make music, an artist must paint, a poet must write, if he is
to be ultimately happy," wrote Maslow. "What a man can be, he must be."
While there were no pyramids or triangles in the original paper, Maslow's
hierarchy of needs is now usually illustrated with the symbol. And although the
paper was written as pure psychology it has found its main application in
management theory.
Maslow's hierarchy of needs, depicted as a triangle
Applying Maslow to business
Maslow's hierarchy Business examples
Step 5 - Self-actualisation
Opportunities for creativity and personal growth, promotion
Step 4 - Esteem needs
Fancy job title, recognition of achievements
Step 3 - Social needs
Good team atmosphere, friendly supervision
Step 2 - Safety needs
Safe working conditions, job security
Step 1 - Physiological needs
Salary, decent working environment
"There's no question it's had a profound influence on management education and
management practice," says Gerard Hodgkinson, a psychologist at Warwick
Business School. "One of the insights is that as managers we can shape the
conditions that create people's aspirations."
The lesser-spotted self-actualiser
Albert Einstein
Maslow said only 2% of people reached the stage of self-actualisation
He wanted to study self-actualisers but he said it was extremely difficult to
find any
In 1970 he published a list of famous people he considered to have been
self-actualisers - the roll call included Einstein (pictured), Mother Teresa,
Gandhi, Beethoven, Lincoln, Eleanor Roosevelt and... Abraham Maslow
He believed they underwent "peak experiences"- moments of sublime inspiration
and ecstasy
He also said they were unusually creative, spontaneous and had a strange sense
of humour
Managers use Maslow's hierarchy to identify the needs of their staff and help
them feel fulfilled, whether it's by giving them a pet project, a fancy job
title or flexible working arrangements, so they can pursue their interests
outside the workplace.
In the second half of the 20th Century, bosses began to realise that employees'
hopes, feelings and needs had an impact on performance. In 1960, Douglas
McGregor published The Human Side of Enterprise, which contrasted traditional
managerial styles with a people-centred approach inspired by Maslow. It became
a best-seller.
Some managers began to move away from a purely "transactional" contract with a
company's staff, in which they received money in exchange for doing a job, to a
complex "relational" one, where a company offered opportunities for an
individual to feel fulfilled, but expected more in return.
Bill O'Brien, President and CEO of Hanover Insurance, put it well in an
interview published in 1990. "Our traditional organisations are designed to
provide for the first three of Maslow's hierarchy of human needs," he said.
"Since these are now widely available to members of industrial society our
organisations do not provide significantly unique opportunities to command the
loyalty and commitment of our people."
According to Douglas Kenrick at Arizona State University, the appeal of
Maslow's hierarchy can be explained by the fact that it reflects a pattern of
growth we observe in children.
"I have a child who is six years old and I noticed that when he was an infant
he couldn't care less about public opinion," Kenrick says. "In kindergarten he
started to worry about making friends but he didn't really care about getting
respect from those people. And now he's in the first grade and you can see he's
beginning to think about his friends' opinions and what status they hold him
in."
Abraham Maslow
Born 1908, in a slum in Brooklyn, New York
His parents were Russian Jews - he faced anti-Semitism as a child and in
academia
Had an IQ of 195, but flunked some undergraduate courses - he couldn't focus on
anything that didn't interest him
He was shy and reportedly very humble, even after he became famous
He eventually became a public intellectual who wrote for a general audience
As well as influencing business leaders, Maslow's ideas fed into the
counter-culture movement - he had links with the psychedelic figurehead,
Timothy Leary
Kenrick also thinks the longevity of the hierarchy of needs can be explained by
the pyramid which came to represent it, and which "captures a complicated idea
in a very simple way". Maslow's theories have many supporters today, including
US hotelier and business guru Chip Conley.
But critics point to dozens of counter-examples. What about the famished poet?
Or the person who withdraws from society to become a hermit? Or the mountaineer
who disregards safety in his determination to reach the summit?
Muddying things slightly, Maslow said that for some people, needs may appear in
a different order or be absent altogether. Moreover, people felt a mix of needs
from different levels at any one time, but they varied in degree.
There is a further problem with Maslow's work. Margie Lachman, a psychologist
who works in the same office as Maslow at his old university, Brandeis in
Massachusetts, admits that her predecessor offered no empirical evidence for
his theory. "He wanted to have the grand theory, the grand ideas - and he
wanted someone else to put it to the hardcore scientific test," she says. "It
never quite materialised."
However, after Maslow's death in 1970, researchers did undertake a more
detailed investigation, with attitude-based surveys and field studies testing
out the Hierarchy of Needs.
"When you analyse them, the five needs just don't drop out," says Hodgkinson.
"The actual structure of motivation doesn't fit the theory. And that led to a
lot of discussion and debate, and new theories evolved as a consequence."
In 1972, Clayton Alderfer whittled Maslow's five groups of needs down to three,
labelled Existence, Relatedness and Growth. Although elements of a hierarchy
remain, "ERG theory" held that human beings need to be satisfied in all three
areas - if that's not possible then their energies are redoubled in a lower
category. So for example, if it is impossible to get a promotion, an employee
might talk more to colleagues and get more out of the social side of work.
More sophisticated theories followed. Maslow's triangle was chopped up, flipped
on its head and pulled apart into flow diagrams. Hodgkinson says that one
business textbook has just been published which doesn't mention Maslow, and
there is a campaign afoot to have him removed from the next editions of others.
The absence of solid evidence has tarnished Maslow's status within psychology
too. But as a result, Lachman says, people miss seeing that he was responsible
for a major shift of focus within the discipline.
Maslow's hierarchy with 'WIFI' scrawled underneath the base level A recent
internet meme is evidence of Maslow's enduring hold on popular culture
"He really was ground-breaking in his thinking," Lachman says. "He was saying
that you weren't acting on the basis of these uncontrollable, unconscious
desires. Your behaviour was not just influenced by external rewards and
reinforcement, but there were these internal needs and motivations."
Unlike the psychoanalysts and behaviourists who preceded him, Maslow was not
that interested in mental illness - instead of finding out what went wrong with
people, he wanted to find out what could go right with them. This opened the
door for later movements such as humanistic psychology and positive psychology,
and the "happiness agenda" that preoccupies the current UK government.
Maslow's friend, management guru Warren Bennis, believes the quality underlying
all Maslow's thinking was his striking optimism about human nature and society.
"Abe Maslow, a Jewish kid who really grew up poor, represented the American
dream," he says. "All of his psychology really had to do with possibility, not
restraints. His metaphysics were all about the possibilities of change, the
possibilities of the human being to really fit into the democratic mode."
Photos of Maslow courtesy of the Robert D. Farber University Archives & Special
Collections, Brandeis University.