2 November 2010 Last updated at 08:20 GMT
By Megan Lane BBC News Magazine
Debbie Sergison, who runs a deli in real life, tries out life as a grocer in
the 1930s, WWII and the 1970s Shopkeeper Debbie Sergison spools through
different eras
At its birth in the Victorian age, or the gracious Edwardian era? Or more
recently, before the arrival of superstores and online rivals? Over the course
of six weeks, one market town turned back the clock to try out shopping in each
era for itself for BBC One's Turn Back Time.
Today's High Street is not in the rudest health. It must compete with online
retailers and super-malls, or risk the whited-out windows and boarded-up
shopfronts of empty units.
Nationally, 13% of shops are vacant, up from 12% in 2009. While a feared
double-dip recession has yet to materialise, official retail figures show
weaker than expected sales in September - and that was before the spending cuts
and January's looming VAT rise.
It normally takes decades for a shop to spool from bakery to tea shop to milk
bar to chain cafe, or ironmonger to penny bazaar to record shop to mobile phone
outlet to vacant store.
Most High Streets (it's the most common street name in the UK) show glimpses of
their retail history. Look up for bygone trade names in brick or stonework;
look down and there may be brand names in doorway mosaics, a form of
advertising popular until the 1950s.
To gauge how High Street shopping has changed, empty premises in the
once-thriving market square of Somerset's Shepton Mallet turned into time
capsules over the summer.
Modern-day shopkeepers lived and worked as Victorians for a week - with the
wares, equipment and etiquette of the 1870s - then spent a week as Edwardian
retailers, and so on up to the 1970s. Locals were encouraged to shop at these
stores.
So when was a golden era for the High Street?
"It was in the 1860s and 70s that the High Street as we know it came about,"
says social historian Juliet Gardiner.
"Because of urbanisation, people no longer had the facilities to grow food
themselves or keep livestock. It was then that market stalls became shops, with
fixed prices, customer service and home deliveries to entice people in."
But it wasn't until Edwardian times that shopping came of age, when product
choice matched customer service thanks to the riches of the Empire. And its
popularity was boosted by the Votes for Women movement.
"The suffragettes were quite bullish about women having somewhere respectable
to go on their own - and this meant tea shops and department stores."
The next golden age took 50 years to arrive, she says, when Britain became
affluent again in the 1960s.
"Mass production and disposable culture really took off, bringing prices down.
Young people didn't want clothes made to last, they wanted fashionable clothes.
And in 1964, the Resale Prices Act opened the way for buying in volume and
slashing prices."
Andrew Sharp, second left, outside his Edwardian era butchery Andrew Sharp,
second left, outside his Edwardian era butchery
What customers gained in choice and discounts, they lost in personal service.
"This was the era of self-service and of sniffy boutique girls," says Ms
Gardiner.
What about on the other side of the counter? Among the shopkeepers taking part
was Andrew Sharp, a butcher with 30 years experience whose family has been in
the meat trade for centuries. Which era did he prefer?
"The Edwardian age, without a shadow of a doubt. The level of customer service,
the level of formality of the person serving, and the customer too," says Mr
Sharp.
This was a time when customers were referred to as sir, madam, miss or master.
Staff had to be well turned out at all times. Convivial chats across the
counter were frowned upon.
Continue reading the main story
Birth of shopping as national pastime
Oxford St - London's main shopping drag - in 1890
Demand for goods fuelled the Victorian economy.
Wage-earning opportunities for women and children boosted family spending. More
people bought a greater variety of textiles, clothing, household and domestic
items. More beer, butter, bread, milk, meat, vegetables, fruit, fish and all
other foodstuffs were bought rather than made or grown at home.
And clothing, personal and household possessions were important ways of
communicating one's position in society. Ever-changing fashions and designs
also stimulated demand.
Hence the growth of urban and village shops, the use of window displays, the
rise of department stores from the 1880s, and of newspaper and billboard
advertising.
By Prof Pat Hudson for BBC History
The decor and layout popular at the time is still seen today, particularly
among high-end retailers and artisan producers - all muted colours and airy
spaces. Selfridges, the London department store, dates from this era - its
doors opened in 1909.
The customers lapped it up. "I felt like a lady. I was asked to sit down, and
what would you like madam. I wish every shop was like that," said one Shepton
Mallet resident after an Edwardian shopping trip.
And, when living the life of a Victorian pork butcher, Mr Sharp rediscovered
the art of retail showmanship. His shop looked scarily visceral to 21st Century
eyes, its frontage adorned with pigs' heads - complete with glued-on dolls
eyes.
To tempt people closer, Mr Sharp did what his Victorian forebears did - live
butchery and sausage-making on the street, complete with quickfire sales
patter. It proved a palpable hit.
But what was good for the retailer wasn't so good for the customer - trading
standards had yet to be introduced, and until the 1870s there were no laws
guaranteeing the quality of goods.
Butchers disguised rancid meat by painting it with chemicals. Bakers bulked up
expensive flour with sawdust or plaster of Paris. Grocers added gravel to
coffee beans and freshened old vinegar with sulphuric acid. They watered down
milk, and added poisonous nasties such as red lead and mercury to cheese,
pickles, sweets and tea leaves to improve the colour.
The poisonous additives in Victorian food
These sharp practices came as a shock to Shepton Mallet's time travelling
grocer, Debbie Sergison. She refused to indulge in such dubious methods, but
has taken some Victorian methods back to her Lincolnshire deli.
"It was a very manual era, you had to do everything from scratch - we blended
tea, roasted coffee and made soap. I'd never thought to blend my own tea
before, but it's delicious."
She found life as a 1930s grocer involved stock heavily weighted towards
branded goods and confectionery as disposable incomes rose after the
Depression, and the 1940s dominated by rationing and absent men. In the 60s
came self-service, her shop decked out with new-fangled conveyor belts and
pricing so competitive the butcher went out of business. By the 70s, it was a
supermarket.
How to keep High Streets healthy
Which, for her, was the golden age? "For the look of the shops, it's the
Edwardian era. Everything was so smart. And we had assistants so we could
provide great service to our customers."
And did the residents of Shepton Mallet fall back in love with their market
square? Yes, to a point.
Some of the time capsule shops once again stand vacant. But hopes are high the
1960s milk bar will reopen, and 1970s boutique will be reborn as a vintage
shop.
Below is a selection of your comments
It was so lovely to see our poor old high street come alive again, which died
with the arrival of a large, oversized supermarket chain store in the town (I
live there and saw it happen, including the death of our own village store). I
was born in the wrong era, I would have loved to have been a housewife in the
50s, shopping for fresh food everyday in specialised shops, being served by
friendly and helpful shopkeepers. The large supermarkets have killed off the
high streets and are slowly killing off farming with their demands for cheap
(tasteless) food - and with most couples having to work, we no longer have the
luxury of time to shop properly.
Anne, Pilton, Shepton Mallet
Interesting article. In the main I'd argue that High Streets have responded
well to the changing way retailers provide their services. Towns and High
Streets are no longer single purpose trips as their vitality is determined by
what's offer generally. For example, High Streets now provide a better overall
shopping experience as people mix their shopping with other needs or habits -
cafe society, for shopping, drinking and meeting people. This has been helped
by some of the food retailers shifting to edge or out of centre sites. The
empty shops providing space for more non-food goods and related services. The
challenge now though is how High Streets respond to current economics, who will
occupy empty shops, and what other needs are there to make these areas
attractive places to visit.
Russell Hughes-Pickering, Aberystwyth, Wales
It may seem a little overly optimistic in the face of boarded up shopfronts and
the clone town (in)experience but I have a positive feeling that we're a decade
away from a new golden age for the High Street. The clone stores that rely on a
high street presence are feeling the pinch every bit as much as the specialist
stores. Where once Boots destroyed the family chemist, now Tescos is destroying
Boots. Similarly both the supermarkets and the internet are having the same
effect on Waterstones, WHSmiths and HMV that they had on their smaller
forbearers. Extrapolate this into the future and we're looking at the collapse
of the clone town as more and more of the everyday essentials are accommodated
for by the out-of-town supermarkets. Society will still retain its desire for a
general meeting place so a little intelligent town planning will create an
opportunity for smaller specialist shops to thrive interspersed between
convenience stores and cafes.
Graham Bell, Braunton, UK
My memories of the High Streets in East London are of women shopping every day
and carrying heavy bags of inferior food home after visiting umpteen shops in
their lunch break. Very little choice, no 'best buy' dates and poor
refrigeration meant meat butter and milk smelling a bit off. Fruit and
vegetables were packed by shopkeepers from the back of the pile - you had to
inspect every bag before you left the shop otherwise you got bruised and
damaged goods. There were some nice shops with knowledgeable staff who would
chat - OK for the ladies with nothing better to do with their time but not for
busy working women like my mum. Out of town supermarkets and online shopping
has given more choice, lower prices and a better experience for ordinary day to
day shopping.
Barbara Dickens, UK
I can remember going to Sainsbury's in Southampton High Street with my parents
when customers had to go to the various counters to order items from the
assistants. It was famous for its bacon and cheese counters, both of which were
cut individually for your order. Then we would go to the Cadena Cafe, which
roasted its beans in the window so that the smell would attract customers. We
were always served at the table.
Anthony Lee, Muntinlupa, Philippines
A study by the Joseph Rowntree Foundation three years ago concluded that high
streets, despite neglect over the years by engineers, planners and politicians,
have a key role to play in enhancing urban liveability, social inclusion and
cohesion, and in developing sustainable urban communities. But to realise their
potential a town centre's design needed to more balanced, to take due account
of their function as "places" to shop and visit as well as their role as
"links" in providing through routes for road traffic. Sadly, my own home town's
town centre isn't as well thought out as it could be. There are two large out
of town retail parks and some smaller retail parks in the local area which have
all but drained the life out of the centre.
James Pilkington, Bolton
Shopping in the 50s when I was young was the best time. No supermarkets. All
the shopkeepers were friendly and knew you by name. Not as much variety as
today but everything was local grown and locally made on the premises. And you
could buy a lot of things for coppers - a pair of kippers for two old pence.
Barbara Eagles, Clitheroe, Lincs
Thank god for the death of the high street shops. Why? Greengrocers selling
more soil than produce, never any veg without the ubiquitous green fly. Bakers
selling old cakes that were mouldy. Newspapers shops refusing to return money
on bottles. Mutton dressed as lamb. Milk delivery of yesterdays' milk.
Underweight amounts of bacon, ham etc. Cheese that had more mould that Lister
would have been proud of. Consumer protection was the death of the high street
NOT the supermarkets. Open your eyes to hygiene and product satisfaction not
the misty rose tinted past you think you knew.
Howard Parry, Hong Kong
It is the car that has had the biggest effect of the decline on the High
Street. Without our cars we would not be able to drive to the out of town
retail malls, we could not buy and carry more than a few days provisions from
the supermarket and we would not cause parking chaos in our towns. No, we would
all walk or catch the bus, we would be fitter and healthier, we would interact
with those around us and we would bring life back to the High Street. Best of
all kids would learn mental arithmetic instead of how to use a credit card.
Supermarkets have profited from the fact that so many of us now are lazy; busy,
but lazy. We want it all NOW and for as little effort and money as possible.
Zoe Woodruff, Carmarthen, South Wales
My high street was at its best before the global take over of all things
grocery by Tesco. My local High Street, now consists of one fruit and veg shop,
six charity shops and one travel agent. To add further insult our Tesco
megastore now has a Timpson shoe, key cutting outlet in-store along with an
automated DVD console hire station. Which will force the local Blockbuster and
cobbler to close.
Karl Duvall, Prescot, Merseyside
When I was a kid in the 70s the high street was full of smaller, specialised
and interesting shops. These were staffed by people with knowledge to help and
advise. Mum used to buy material, cotton, needles, patterns from a shop where
the staff new how to make clothes, curtains and the like; Dad used to get tools
from hardware shops where staff built things; I got models from a model shop
where the guy made models. Now you can buy stuff from the internet - as long as
you know what you are doing, or browse the shelves of a big multinational
staffed by kids who don't know how to fry and egg let alone anything else. I
would go back to the high street from the 70s - even if it meant having to wear
flared trousers and a horrible shirt.
Dave, UK