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David Linton

Product professional with extensive experience building platforms and communities for digital media. Based in Kendal, UK.

david@drawk.cab

BBC

Senior Business Analyst and acting Senior Product Manager, Web Framework and Design System

Manchester (remote / hybrid), 2020⁠–2024

Building a community of over 20 product teams around a shared platform and design system for the BBC's public service web sites.

Worked with teams to understand their goals and needs, give guidance, and inform development of the design system
Built consensus with product and engineering teams on a Product Charter for the design system, setting out the principles they commit to
Developed a component health model to empower client teams to own components of the design system whilst maintaining accessibility and design standards
Set metrics and OKRs for the Design System and Web Framework teams and devised ways to assess community activity and cohesion
Took on formal Product Management responsibility during periods of absence and extended leave

Financial Times

Senior Business Analyst, Universal Publishing Platform

London, 2018⁠–2020

Responsible for bringing product thinking and a focus on user value to a group of 4 engineering-led teams.

Built relationships with editorial, B2B and front-end users to find iterative solutions to their problems
Expressed common concepts and upheld principles to keep the product coherent and intuitive

Product Owner for Metadata Tooling, responsible for building a viable and easy-to-use tool for journalists to ensure their work is read by the audiences that will get most out of it.

Successfully launched the product to the newsroom, achieving a significant improvement in metadata quality and driving increased B2B business
Implemented and monitored metrics including search relevance, precision/recall scores and user satisfaction

During this period we recruited, on-boarded and mentored a new department in Bulgaria to take on responsibility for the FT publishing platform.

Devised and ran workshops and training activities both on-site and remotely, and line managed new team members
Guided the teams to evolve their own agile ways of working, whilst aligning to the FT’s long term product strategy

Business Analyst, Universal Publishing Platform and FT.com

London, 2015⁠–2018

Building a new API platform underpinned by a knowledge graph to drive a refreshed FT digital experience.

Identified and prioritised work needed to migrate B2B, Web and mobile app clients from the existing technology stack
Worked with a third-party supplier to build and integrate ML-based features such as recommendations and topic suggestions

Product managed the live FT.com site, owning the backlog for the Romania-based development team, prioritising fixes and feature requests while UK teams developed the new platform.

NAGRA / Quative Limited (Kudelski Group)

Business Analyst, Service Development Platform

Surrey (hybrid), 2011⁠–2014

Evaluating business needs and finding user value for teams in the UK, India and Switzerland working on on-demand and broadcast TV solutions.

Technical Author, Quative Service Platform

London (hybrid), 2007⁠–2011

Creating documentation and training for developers and engineers working on IPTV middleware systems.

Güralp Systems Limited

Scientific Author

Surrey (hybrid), 2004⁠–2007

Creating documentation for engineers working with the company's scientific instruments. Also produced promotional material, corporate website and intranet content, and implemented a ticketing system for user support.

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Education and certifications

Professional Scrum Product Owner, Scrum.org, Apr 2022
Foundation Certificate in Business Analysis, BCS, Oct 2016
Ph.D. Chemistry, University of Cambridge 1999⁠–2003
M.A. & M.Sci. Natural Sciences, University of Cambridge 1995⁠–1999 (2:1)