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2008-09-12 07:27:35
Tens of thousands of Britons are stranded abroad after the country's third
largest package holiday group went into administration.
The XL Leisure Group, which operates XL airlines, flies to 50 destinations,
mainly in the Mediterranean.
Chairman Phil Wyatt said he was "totally devastated" by the failure which has
grounded all XL planes.
The Civil Aviation Authority (CAA) said 85,000 people could be stranded abroad
and 200,000 have made advance bookings.
"We've made every effort, myself and my fellow directors, to find new funding
for the business - and it's a very sad day for me personally. I am totally
devastated," XL chairman Phil Wyatt said.
David Clover, a spokesman for the CAA, said it was making arrangements to help
customers of the four tour companies within the XL group.
"In respect of people who are currently abroad we're making arrangements and
working very closely with the travel industry to organise repatriation flights.
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Stranded passengers voice their frustration
"Clearly though, with XL Airways no longer operating, we're having to bring in
substitute aircraft to bring people home."
He said package deals are covered by the CAA's Air Travel Organisers' Licensing
(ATOL) scheme and those customers will be offered repatriation flights or their
money back if they have an advance booking.
However, those who booked directly with the airline or XL.com - who are in the
minority according to the CAA - will face a fee.
He advised those with future flights to check their insurance policies, and
with their banks or credit card companies about refunds.
Economic downturn
An XL flight from Orlando to Gatwick was grounded shortly before take-off. A
source at the airport said accommodation was being found for the "distressed"
passengers. An earlier XL flight bound for Manchester left as planned.
XL COMPANIES
XL Leisure Group
XL Airways UK
Excel Aviation
Explorer House
Aspire Holiday
Freedom Flights
Freedom Flights (Aviation)
The Really Great Holiday Company
Medlife Hotels
Travel City Flights
Kosmar Villa Holidays
The group is the latest travel business to face financial difficulties, as the
industry struggles with high fuel costs and an economic downturn.
"As the travel industry matures in Europe, there was always going to be
pressure on those operating in the mid-market," said Lastminute.com chief
executive Ian McCaig.
"You don't have enormous scale or specialism, so there was always going to be
pressure. Economic conditions have really just accelerated that process in the
case of XL."
An XL pilot, who did not wish to be named, told BBC Radio 4's Today programme
he was "completely shocked" by the news the company had gone bust.
He said he was only told in the early hours of Friday morning, and blamed the
demise on the rising cost of fuel.
The XL group, which is based in Crawley, West Sussex, runs an airline and owns
several travel companies, including Travel City Direct, Medlife Hotels Limited,
The Really Great Holiday Company, Freedom Flights and Kosmar Holidays.
CAA EMERGENCY HELPLINE
Customers abroad: +44 (0) 2891 856547
Customers in the UK with advance bookings: 0870 5900927
The group, which carried 2.3 million passengers last year, has 1,700 employees
worldwide.
A statement on the XL group's website said: "The companies entered into
administration having suffered as a result of volatile fuel prices, the
economic downturn, and were unable to obtain further funding."
Rival holiday firm TUI warned that rising fuel costs meant that "airlines with
less than robust business models" - such as XL and Futura - were now failing.
It warned that the Government should take steps to ensure all holiday companies
must belong to the Atol scheme. which offers package holiday makers financial
protection.
Precarious
The company flies mainly from bases at Gatwick, Manchester and Glasgow
airports.
FROM THE TODAY PROGRAMME
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Travel writer Simon Calder said XL had 21 aircraft and flew to the Caribbean,
Mediterranean, North Africa and North America, from airports across the UK.
He said: "There are still going to be tens of thousands, maybe hundreds of
thousands of people...who find that they are either stranded abroad, or find
that they are booked to travel in the next days, weeks, months, and they simply
won't be going anywhere, I'm afraid."
Bob Atkinson, of the price comparison website Travel Supermarket said XL's
troubles would be a blow for the travel trade.
He said: "They are a very large operator and this will send serious shock waves
through the industry.
"And what it's going to do more than anything, it's going to highlight how
precarious the airline industry is at the moment."
Jim Duwaine, from Portsmouth, said he was given the news when he arrived at
Gatwick where he had been due to catch an early morning flight to Menorca.
He said: "Absolutely devastated. Got up at midnight planning on going on
holiday, but got let down, unfortunately. We're here, just trying to get some
other flights, but it's not looking good. I think everyone else has got the
same idea."
XL is the current kit sponsor of West Ham United football club.