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The secret to unlocking creativity at the office

2013-12-03 08:03:54

Eric Barton

FiftyThree's managers work hard to foster creativity in employees, from hiring

to everyday tasks. Here, it's new iPad stylus, called Pencil. (Courtesy

FiftyThree)

Jon Bergmann and Aaron Sams were just small town teachers in Woodland Park,

Colorado, when they came up with an idea they believed could change the way

many students are taught.

They wanted a way to avoid boring lectures and tedious homework. So they tried

something rather revolutionary. They flipped the school day for their

secondary school students. Instead of kids spending their day in the classroom

listening to lectures, they watched pre-recorded lessons at home and then did

homework together in class the next day.

Immediately, students were more engaged. Grades went up. Parents were thrilled.

After a local television news crew did a story on the so-called flipped

classroom model, educators from around the world called to ask for advice on

how to pull it off. Bergmann and Sams are now teaching seminars to educators in

Sweden, Norway, Dubai, China and beyond.

Creativity happens when boundaries are crossed. Georg Petschnigg

The idea never would have happened if Bergmann and Sams didn t have

administrators who were willing to allow them to run with their creative ideas.

Few are fortunate enough to get support from the top for exploring fresh, new

ways to solve old problems.

We never felt like we needed to ask for permission to do something, Bergman

recalled. We were trusted, and we could disagree with our principal if we

thought we had a better way.

That open, trusting environment is also what leads to creative and often

wildly successful ideas in offices. Without that environment, inspiration

often is usurped by day-to-day tasks. But the best leaders, such as the

principals and district administrators in Colorado, find a way to breed

creativity in their teams, as well as develop their own inventive sides. Both

are enough to get middle managers noticed as people who would do better at the

top.

Dispelling myths

The first step is to dispel a myth that goes something like this: Some people

just aren t creative. Actually, said executive coach Charles Day, imagination

can be developed just like any other skill in business.

Everybody has the ability to be creative in one way or another, said Day, a

Londoner who now works for The Lookinglass, a management consultancy in New

York City. The key is to figure out how to unlock it in your employees.

Too often, though, managers figure creativity can be bred by throwing a bunch

of over-caffeinated workers into a big room for a brainstorm session. But think

about the last time you did that. It s a fair bet it ended with wild or

impossible-to-accomplish ideas that don t meet your company s goals.

Creativity thrives when it has context, Day said. It s really not this

free-form process most people think it is.

Instead, managers must be sure they ve created an environment where ideas can

flourish. The foundation for that: trust. Without trust employees won t bring

ideas to the boss out of fear that they ll be criticised for taking a risk

instead of doing their assigned tasks.

There are simple ways to make employees feel trusted. When someone asks for

time to develop a new idea, be reasonably generous. If the idea fails, don t

give the impression that the time was wasted or next time the employee won t

trust you with what might be the next big breakthrough.

The next step is to help creativity bloom. Kandarp Mehta, a professor in the

entrepreneurship department at IESE Business School in Barcelona, believes

nudges help breed creative employees. For instance, Mehta uses improvisation

exercises during seminars with high-level executives to hone their abilities to

think creatively on the fly.

Our sensibilities are common blocks to our creativity. We don t expose

ourselves to different experiences, and that prevents us from being able to

react quickly when things change during negotiations, said Mehta.

During his classes, Mehta brings in artists and designers to teach students

creative skills and to show them that the inspiration needed for painting isn t

far off from the creativity needed to develop ideas in business.

Creativity on the resume or CV

More and more, businesses are looking for workers who have skills unrelated to

what they do for work. At the New York and Seattle-based computer design firm

FiftyThree, co-founder and chief executive officer Georg Petschnigg asks

prospective hires to do presentations that showcase their core discipline and

whatever other creative skill they possess.

The hiring technique has apparently worked. There s the FiftyThree engineer who

plays the trombone and a designer who makes independent films. But it s also

paid off for the bottom line. FiftyThree developed Paper, Apple s App of the

Year in 2012, and has gotten stellar reviews for its new iPad stylus, called

Pencil.

Internally, we need to make sure FiftyThree is the kind of place where people

can create, Petschnigg said.

Once they re in, Petschnigg said, it s the job of managers to be sure everyone

has a clear understanding of the company s values and goals. FiftyThree also

puts on regular seminars where artists come in to teach employees new skills.

There was the sketch artist, for instance, who taught Petschnigg s employees

how to draw fashion illustrations.

It might seem strange to teach a bunch of engineers how to do fashion

sketches, Petschnigg admitted. But creativity happens when boundaries are

crossed.

Bergmann s creative idea for the Flipped Classroom has earned him attention

from Colorado to South Korea. And Bergmann and Sams are no longer school

teachers. They ve co-authored books on their idea and are now on a regular

lecture circuit around the globe.

I m going to Dubai and somebody the other day asked me if I d ever been there

before, Bergmann said. Dubai? I was a teacher for 24 years in public school.

Vacation for me was maybe driving to Texas for a few days.

The idea Bergmann and Sams had seems so simple, really. But it never would have

happened if his school district hadn t created an environment where new ideas

were welcome, Bergmann said.

If we were in a big school district with lots of bureaucracy, this would never

have happened, Bergmann said. This worked because we had a principal and a

superintendent willing to listen.

Leaders, take note: great ideas happen in workplaces where creativity is

encouraged by managers willing to take risks.