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2007-06-06 10:52:40
Re:A screen grab?
(Score:5, Informative)
by SuperBanana (662181) on Sunday January 14, @08:49PM (#17608330)
>>How often do people take screen grabs of their posts to a forum? Was their
expectation of it being removed?
Apple routinely deletes posts discussing known defects; it's very well known
among Apple-using techies. Apple has done it in almost every case where there
have been hardware defects of any kind. A classic example would be the iBook
motherboard failures. I would imagine they do it to a)keep other owners from
finding out and demanding fixes as well, b)keeping the press from finding out,
and c)to defend themselves in any lawsuits which can claim "well, people
reported it on your forums, so you must have known about it!" So...yes.
Web forums and mailing lists fuck with a classic PR/customer service move: deny
all knowledge. I had a problem with speakers in my car, which in some cases had
caused smoke or fire in this particular model. We called the car company, and
each member of the forum, over a period of several weeks, was told "we have no
knowledge of any other reports of problems with this model." They lied straight
through their teeth. We later found out that over ten years before, a vehicle
had completely burned to the ground because of the same defect, and company
reps came out, looked at the car, purchased it back off the owner no questions
asked, etc. They knew about the defect for over a decade and a half, and only
after lots of bitching to NHSTA, did we get them to do anything about it. Oh,
and dealing with NHSTA was another barrel of monkeys. Call their 800 number,
and you get an operator who cannot do a single thing except ask for your
address and send you the forms to report a problem. Once you do, they
completely prevent you from speaking to the investigator at NHSTA to
communicate further details et al.