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? SatisFAXtion Modem/400: Solutions to Common Problems ?
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CONFLICTS WITH 8514A COMPATIBLE VIDEO BOARDS
The IBM 8514a and compatible video boards will conflict with any modem
or faxmodem you configure as COM4. This is because 8514a and
compatible video boards use the I/O address 2E8 which is the I/O
address used by COM4.
If you use an 8514a or compatible video board, DO NOT set your modem
or faxmodem to COM4. Neither the video board nor the modem will
operate reliably.
This also applies to video boards based on the S3 chipset.
S3-BASED VIDEO BOARDS
Video boards based on the S3 86C911 controller will use the I/O
address 2E8 (but won't use IRQ 3). This means you can't address your
modem as COM4.
The S3 controller has several features derived from the IBM 8514/a
adapter. Along with these features comes inherent issues with 8-bit
devices.
The 86C911 is a 16-bit device that uses x2E8h, x6E8, xAE8, xEE8h to
access its enhanced more register; all 16 bits are decoded. Since the
AT bus decodes only the lower 10 bits of the I/O address, conflicts
will occur between the 86C911 and other devices using the same
addresses.
WINFAX PRO LOCKS UP WHEN VIEWING FAILED RECEIVE
SatisFAXtion/200, /400, and Classic:
When running CASMGR 1.40, WinFax Pro may lock up when you view a
failed receive event in the WinFax log. Delrina's fix for this problem
is now available on CompuServe and the Delrina BBS in an archive file
called CAS.EXE. The archive file contains a program named a README
file and the program CASFIX.EXE. The README file instructs you to add
the CASFIX command immediately following the CASMGR command in your
AUTOEXEC.BAT file.
CONFIGURING YOUR SYSTEM'S MEMORY
For information on configuring your system's memory for use with
SatisFAXtion products, order FaxBACK document 4149.
HOW TO CREATE LOGO FILES
For detailed instructions on how to create logo files using various
graphics programs, order FaxBACK document 4006.
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October 29, 1992 Intel FaxBACK # 4044 Page 1
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? SatisFAXtion Modem/400: Solutions to Common Problems ?
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THE INPUT FILE CONTAINS HP GL/2 COMMANDS...
...that are not supported by the emulator. Try setting your
application to use an HP LaserJet II printer driver.
While FAXPOP does support the HPPCL (Hewlett-Packard Printer Control
Language) up to and including verison 5, FAXPOP doesn't support the
HPGL (Hewlett-Packard Graphics Language). Use a printer driver that
doesn't incorporate HPGL commands.
For WordPerceft 5.1, use either an HP LJIII driver dated 3-92 or
earlier or just use an HP LJII driver.
CAN'T PRINT ON POSTSCRIPT PRINTER
Version 1.40 of the FAX.EXE program only prints on PostScript printers
when you select Print from the View Screen. If you print from any
other menu, the computer appears to send the data and the printer
appears to accept it. However, the page never actually prints.
Intel has corrected the problem and an updated MA.UTL file is
available on FaxBACK. The MA.UTL file is still version 1.40, but the
date on the file is 6-92 or later.
SatisFAXtion Modem/200 users, order document 0028.
SatisFAXtion Modem/400 users, order document 0029.
MODEM WON'T AUTOANSWER WHEN SLS ENABLED
If the SatisFAXtion board is set for "Shares phone line, mostly fax
calls", "shares phone line, mostly voice calls", or "Shares phoneline,
has a distinctive ring", modem callers MUST include the characters @#
at the end of their dialing string. The "@" command tells the calling
modem to wait for a period of silence (30 seconds by default). The "#"
character tells the answering SatisFAXtion board the call is from a
modem.
Otherwise, if no CNG tone is detected, the SatisFAXtion board will
assume the call is a voice call and ring the downline phone. If users
truly need the board to arbitrate between fax and modem calls without
user intervention, then they must set the SLS setting for "has its own
phone line".
NO DIALTONE ON DOWN-LINE PHONE
SatisFAXtion/200, SatisFAXtion/400
If you get a clicking sound or no dialtone on your down-line phone
after selecting one of the "Shares phone line" answering options, try
selecting the answering option "Has own phone line". If you get a
dialtone then, check the version number on your DOWNLOAD file. If you
have a DOWNLOAD.200 version earlier than 2.04 or a DOWNLOAD.400
version earlier than 3.01, call FaxBACK and order the latest DOWNLOAD
file for your board.
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October 29, 1992 Intel FaxBACK # 4044 Page 2
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? SatisFAXtion Modem/400: Solutions to Common Problems ?
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Order 0028 for the Latest DOWNLOAD.200 (SatisFAXtion/200 only)
Order 0029 for the latest DOWNLOAD.400 (SatisFAXtion/400 only)
TROUBLESHOOTING SEND/RECEIVE PROBLEMS
If you're having trouble sending or receiving, here are some thing you
can try:
? Always load a disk cache program BEFORE loading CASMGR.
? Always load network software BEFORE loading CASMGR and FAXPOP.
? Do not load anti-virus software in TSR mode.
? If you use the STACKER program to increace your disk storage
space, always load the STACKER drivers BEFORE loading SATISFAX.SYS
in your CONFIG.SYS file.
? If you use QEMM 6.0, disable the STEALTH feature. Later versions
may or may not have this STEALTH mode problem fixed.
V.17 14.4KBPS RECEIVE STATUS REPORT
For the latest status on the SatisFAXtion Modem/400 high-speed receive
problem, order FaxBACK document 9983.
TELENET
Several customers have reported problems using this service. These
range from locking the system to not being able to connect.
SatisFAXtion/400:
SatisFAXtion Modem/400 users should use DOWNLOAD.400 version 3.02 or
higher when calling Telenet.
SatisFAXtion Classic:
SatisFAXtion users need software version 1.20 to connect to Telenet.
Also please note that you must type @ then press ENTER to get the
Telenet prompt.
CONFIGURING YOUR COMMUNICATIONS SOFTWARE
If your communications software doesn't list your SatisFAXtion
faxmodem but does list an Intel modem, choose the equivalent Intel
modem:
Intel Modem SatisFAXtion Faxmodem
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14.4EX Modem/400, Modem/400e
9600EX Modem/400, Modem/400e (Set port speed to 57600)
2400 MNP/2400EX MNP Modem/200
2400B/2400EX Modem/100
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October 29, 1992 Intel FaxBACK # 4044 Page 3
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? SatisFAXtion Modem/400: Solutions to Common Problems ?
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?????????????????????????????? (continued) ????????????????????????????????
If your communications software doesn't list any Intel modems, order
the FaxBACK Communications software Index (document 4351). This index
will tell you how to find instructions for configuring many popular
communications programs.
MY SOFTWARE DOESN'T LIST THE INTEL MODEM
If your communications program doesn't list your Intel modem in the
setup screen, try selecting a Hayes compatible configuration. If the
problem persists, change the "Initialization String" to match your
modem type:
Intel Modem Initialization String
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Intel V.42 modems (1,2) : AT&F\N0\Q0\J1\V0"H0-J0
Intel 2400B MNP modems (3): AT&F\N0\Q0\J1\V0
Intel non-MNP modems (4) : AT&F&C1&D2
CARBON COPY FOR WINDOWS
SatisFAxtion/400:
You need DOWNLOAD.400 version 3.02 or higher to use Carbon for Windows
with a SatisFAXtion Modem/400. Earlier versions didn't implement the
Ring Indicator signal which Carbon Copy uses to detect incoming calls.
I/O AND IRQ CONFLICTS
When two devices share the same I/O address or IRQ (interrupt), one or
the other (or both) devices may not work correctly. To eliminate the
potential for conflicts, make sure each device you add to your
computer occupies a unique I/O address and IRQ.
Standard COM (serial) Port Address/IRQ Settings
I/O
Port Address IRQ
---- ------- ---
COM1 3F8 4
COM2 2F8 3
COM3 3E8 4
COM4 2E8 3
Intel faxmodems and modems come with a program called TESTCOM.EXE that
can tell you what I/O address and IRQs are in use. Change to the disk
or directory containing TESTCOM.EXE and enter this command: TESTCOM
/S
If TESTCOM reports that only COM1 is active, set the modem to COM2.
If TESTCOM reports both COM1 and COM2 active, disable the COM2 port in
your computer (if possible) so that you can set the modem to COM2.
See the user's guide for your computer to find out how to disable a
COM port.
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October 29, 1992 Intel FaxBACK # 4044 Page 4
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? SatisFAXtion Modem/400: Solutions to Common Problems ?
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?????????????????????????????? (continued) ????????????????????????????????
If you're using both COM1 and COM2 or can't disable COM2, you may be
able to use COM3 or COM4 depending on the devices attached to COM1 and
COM2. A mouse and a modem will not successfully share an IRQ. A
printer and a modem sometimes can share an IRQ.
The Intel SatisFAXtion faxmodems, Intel internal 2400 baud modems, and
the Connection CoProcessor Modem Option allow two additional
configurations:
COM3 3E8 IRQ 5 (works in 286/386/486-based (AT) computers)
COM4 2E8 IRQ 2 (works in 8088/8086-based (PC/XT) computers)
NOTE: Before configuring your modem for COM3/IRQ 5 or COM4/IRQ 2,
make sure your communications software supports these ports.
NOTE: Never use IRQ 5 in 8088/8086-based computers because IRQ 5
is used by your hard drive. Never use IRQ 2 in 286/386/486-
based computers because IRQ 2 is used to "cascade" the two
interrupt controllers.
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October 29, 1992 Intel FaxBACK # 4044 Page 5