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[https://www.hanselman.com/blog/EverythingsBrokenAndNobodysUpset.aspx, by Scott Hanselman]
Everything's broken and nobody's upset
September 17, '12
Software doesn't work. I'm shocked at how often we
put up with it. Here's just a few issues - [S:literally:S] off the top of my
head - that I personally dealt with last week.
* My iPhone 4s has 3 gigs of "OTHER" taking up space, according to iTunes. No
one has any idea what other is and all the suggestions are to reset it
completely or "delete and re-add your mail accounts." Seems like a problem
to me when I have only 16 total gigs on the device!
* The Windows Indexing Service on my desktop has been running for 3 straight
days. The answer? Delete and rebuild the index. That only took a day.
* I have 4 and sometimes 5 Contacts for every one Actual Human on my iPhone.
I've linked them all, but duplicates still show up.
* My iMessage has one guy who chats me and the message will show up in any
one of three guys with the same name. Whenever he chats me I have to back
out and see which "him" it is coming from.
* I don't think Microsoft Outlook has ever "shut down cleanly."
* The iCloud Photo stream is supposed to show the last 1000 pictures across
all my iOS devices. Mine shows 734. Dunno why. The answer? Uninstall,
reinstall, stop, start, restart.
* Where's that email I sent you? Likely stuck in my Outlook Outbox.
* Gmail is almost as slow as Outlook now. Word is I should check for rogue
apps with access to my Gmail via OAuth. There are none.
â–¡ UPDATE: Yes, I know how OAuth works, I've implemented versions of the
spec. A Gmail engineer suggested that perhaps other authenticated
clients (GMVault, Boomerang, or IMAP clients, etc) were getting in line
and forcing synchronous access to my Gmail account. Gabriel Weinberg
has blogged about Gmail slowness as well.
* I use Microsoft Lync (corporate chat) on my Desktops, two laptops, iPhone
and iPad as well as in a VM or two. A few days back two of the Lync
instances got into a virtual fight and started a loop where they'd log each
other in and out declaring "you are logged into Lync from too many places."
So basically, "Doctor, it hurts when I do this." "Don't do that."
* Final Cut Pro crashes when you scroll too fast while saving.
* My Calendar in Windows 8 is nothing but birthdays. Hundreds of useless
duplicate birthdays of people I don't know.
* iPhoto is utterly unusable with more than a few thousand photos.
* Don't even get me started about iTunes.
* And Skype. Everything about the Skype UI. Especially resizing columns in
Skype on a Mac.
* Google Chrome after version 19 or so changed the way it registers itself on
Windows as the default browser and broke a half dozen apps (like Visual
Studio) who look for specific registry keys that every other browser
writes.
* I should get an Xbox achievement for every time I press "Clear" in the
iPhone notification window.
* I've got two Microsoft Word documents that I wrote in Word that I can no
longer open in Word as Word says "Those aren't Word documents."
* Three of my favorite websites lock up IE9 regularly. Two lock up Chrome. I
never remember which is which.
* AdBlock stopped my Gmail for working for three days with JavaScript errors
until I figured it out and added an exclusion.
All of this happened with a single week of actual work. There are likely a
hundred more issues like this. Truly, it's death by a thousand paper cuts.
I work for Microsoft, have my personal life in Google, use Apple devices to
access it and it all sucks.
Alone or in a crowd, no one cares.
Here's the worst part, I didn't spend any time on the phone with anyone about
these issues. I didn't file bugs, send support tickets or email teams. Instead,
I just Googled around and saw one of two possible scenarios for each issue.
1. No one has ever seen this issue. You're alone and no one cares.
2. Everyone has seen this issue. No one from the company believes everyone.
You're with a crowd and no one cares.
Sadly, both of these scenarios ended in one feeling. Software doesn't work and
no one cares.
How do we fix it?
Here we are in 2012 in a world of open standards on an open network, with angle
brackets and curly braces flying at gigabit speeds and it's all a mess.
Everyone sucks, equally and completely.
* Is this a speed problem? Are we feeling we have to develop too fast and
loose?
* Is it a quality issue? Have we forgotten the art and science of Software
QA?
* Is it a people problem? Are folks just not passionate about their software
enough to fix it?
* UPDATE: It is a communication problem? Is it easy for users to report
errors and annoyances?
I think it's all of the above. We need to care and we need the collective will
to fix it. What do you think?
P.S. If you think I'm just whining, let me just say this. I'm am complaining
not because it sucks, but because I KNOW we can do better.