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Communities Department Capita 'assessment' contract decision slammed

Catherine McGinty, 10 Jul

The decision by the Department for Communities (DfC) to re-appoint

Capita to carry out assessments for Child Disability Living Allowance

(DLA) has been slammed by local anti-poverty campaigner, Sinéad Quinn.

Capita will also carry out assessments for Personal Independence

Payment (PIP), Employment and Support Allowance (ESA) and Universal

Credit (UC).

Ms Quinn, who is herself chronically ill and disabled, said it was

“absolutely despicable” Capita had been awarded a further social

security contract in the North.

She added: “This is a disgraceful decision coming as it has in the wake

of the June 2021 Own Initiative Report by the Northern Ireland Public

Service Ombudsman (NIPSO) into PIP, which highlighted ‘systematic

maladministration’ in Capita’s approach to PIP assessments.

“At that time we were promised by DfC minister, Deirdre Hargey, the

assessments would be brought in-house.

“However, Capita’s contract has been renewed for PIP assessments and,

in addition, it will now be carrying out assessments for ESA, UC, and

Child DLA. This is disgusting.

“PIP claimants, adults with disabilities, already live in exceptional

fear and stress when it comes to undergoing Capita assessments. In most

cases, these take place every three years so people like myself can

have a ‘breather’ in between each reassessment. However, in addition,

we will now have Capita assessing us for UC and ESA to see how fit we

are for work,” said Sinéad.

According to Sinéad, fitness to work assessments currently take place

regularly on an annual basis.

“The thought of having to run the Capita gauntlet every year, and twice

in a PIP year, genuinely makes me feel sick,” said Sinéad. “Just

thinking about it has already increased my stress levels.”

Sinéad, the former spokesperson for the now dissolved Derry Against

Fuel Poverty campaign said “private companies should not be enabled to

profit off the misery of sick and disabled people.

She added: “Over assessing people who are chronically ill and disabled

is a waste of taxpayer money.

“This cruel Tory government knows no bounds. Capita will be filling its

boots and terrorising the vulnerable at the same time. For this

government, it kills two birds with one stone.

For us, it is horrific. The impact on the mental health of claimants

will be huge and so far, we have not heard one word of opposition from

any of our elected representatives,” said Sinéad.

Sineád said it was astonishing local politicians were completely

ignoring the “comprehensive and damning indictment” of Capita published

recently by the Participation and the Practice of Rights (PPR) group.

PPR was founded in 2006 in Belfast and Dublin, by revered trade

unionist, Inez McCormack.

Sinéad added: “In the PPR report, author Chloë Trew quoted Mary

McManus, the former director of East Belfast Independent Advice Centre;

the UN Committee on the Rights of Persons with Disabilities; and the

Right to Work Right to Welfare Group, in relation to assessments

carried out by Capita.

“Ms McManus said it was not uncommon for people to be awarded zero

points at their DfC / Capita assessment, only to have an independent

tribunal panel award them enough points to qualify for the highest rate

of the benefit at the tribunal hearing.

“The UN Committee on the Rights of Persons with Disabilities also

concluded that ‘the needs, views and personal histories of persons with

disabilities were not taken into account or given appropriate weight

[by Capita] in the decisions affecting them.

“Finally, the Right to Work Right to Welfare Group found that Capita’s

processes ‘resulted in worse mental health, increased poverty and a

lack of due process among people making claims.’ When can we expect to

hear any objections from our politicians to the fact Capita is now

carrying out assessments for Child Disability Living Allowance here?”

said Sinéád Quinn.

In relation to the Ombudsman’s report, Own Initiative Report, which was

followed up in May 2023, a spokesperson for the Department for

Communities told Derry News: “The Department is fully committed to

continuing to improve service delivery, including support for

claimants.

“The recent NIPSO follow-up report acknowledged the considerable action

undertaken by the Department to implement its recommendations.

“We remain focused on driving forward positive change for our

customers, working closely with the Department for Work and Pensions

and all our stakeholders.”

The Department of Work and Pensions referred Derry News to the Health

Transformation Programme update given on May 25, 2023, by British

Minister for State for Disabled People, Health and Work, Tom Pursglove.

Speaking on the “outcome of the procurement of new health and

disability benefit assessment contracts – the ‘Functional Assessment

Services’ contracts – for the period 2024 to 2029,” Mr Pursglove said:

“These important new contracts have been subject to a rigorous and

competitive process in line with public contract regulations.

“This represents a positive step forward in delivering our ambitions

for disabled people and people with health conditions. It shows that

this Government is committed to delivering a more effective health and

disability system for people now and in the future.”

The Department added that it had “conducted an open and transparent

procurement under the Public Contract Regulations and in line with

Government policies. 

“[And] an evaluation process was undertaken, which evaluated bids based

on a combination of quality and pricing to achieve the most

economically advantageous tender for each geographical area.”