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AST RESEARCH, INC. TECHNICAL BULLETIN #0734 01-06-92
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BRAVO 386SX-20 AND MICROSOFT WORD
PROBLEM: When using Microsoft Word version 5.0 and 5.5 on a Bravo
386SX-20 with a PS/2 compatible mouse the system will lock up.
The system will lock up when WORD is typed at the DOS prompt
and the enter key is pressed or when trying to access WORD
through Windows 3.0. This lock up occurs when the mouse
driver is installed.
CAUSE: This problem is caused by Microsoft's file called SCREEN.VID,
which contains the video and keyboard drivers used for Word.
AFFECTED
SYSTEM: Bravo 386SX-20 and Premium II 386SX-20
SOLUTION: This is not a problem that AST can resolve. Customers
experiencing this problem should contact Microsoft's Technical
Support for a new copy of SCREEN.VID to resolve the problem.