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Nokia: Life after the fall of a mobile phone giant

2016-03-18 09:00:37

By Edwin Lane Business reporter, BBC World Service, Finland

18 March 2016

On the face of it the small Finnish town of Nokia looks wholly unremarkable. A

few squat blocks of flats are nestled in the winter snow, and along the heavily

gritted main road is a small strip of shops, restaurants and a discount

supermarket.

There's little sign that this quiet backwater once gave its name to the company

that revolutionised the mobile phone industry in the late 1990s and helped turn

Finland's economy into one of the most prosperous in the world.

At its peak in the early 2000s Nokia supplied 40% of the world's mobile phones,

creating Finland's first globally recognised consumer brand.

At home its impact was even greater. According to the Research Institute of the

Finnish Economy it contributed a quarter of Finland's growth between 1998 and

2007 - a period Finnish finance minister Alexander Stubb calls an "economic

miracle".

But as quickly as it emerged, Nokia's dominance of the mobile phone market came

crashing down, hitting Finland's economy hard and coinciding with the longest

recession in the country's history.

"Nokia was huge in Finland by all indicators, and when that was scaled down we

were horrified about the possible consequences," says Kari Kankaala, director

of economic and urban development for the city of Tampere.

'Backbone of everything'

Tampere is about 15 minutes down the road from the town of Nokia, and the site

of the company's biggest research and development site, at its peak employing

4,000 high-tech, skilled workers.

The city's old redbrick smokestacks tell the story of its 19th Century

industrial past, but the rise and fall of Nokia's mobile phone business has

dominated its more recent history.

"It was the backbone of everything here," says Mr Kankaala. "The universities

relied on collaboration with Nokia, the subcontractors depended on Nokia, the

kids relied on being employed by Nokia."

"Now we have an horrendous unemployment situation of the order of 14-15%."

Other high-tech firms have since moved in to fill the void. And Nokia's

separate networks business, focusing on telecoms infrastructure, remains a

successful Finnish enterprise. But a wider economic malaise in Finland means

fewer people are hiring now.

Finland: The sick man of Europe?

In Tampere former Nokia employees still ponder how the company went from world

leader in mobile phones as recently as 2007 to the struggling takeover target

for Microsoft in 2014.

"I think one of the high points was when we'd shrunk the mobile phones smaller

than Motorola," says Mika Grundstrom, a former senior manager at Nokia's R&D

site in Tampere. "That was around 1997-1998. It was kind of an engineering

dream."

The iPhone effect

For Mika the brief in the early days was simple - make the phone with the best

battery life in the smallest case possible.

But then all that changed with the rise of the smartphone, and in particular

the launch of Apple's iPhone in 2007.

"Things became much more complex. We were not so sure anymore what we should

actually target. Is it ease of use, is it battery life, is it size?" he says.

"If you think about the battery life - we had devices that could last for a

week. Then you have this new device, it's excellent but you need to charge it

every day. Ok so how do you actually sell that to the customer?"

Nokia played catch-up in the smartphone market until 2014, when its mobile

phone business was sold to Microsoft and the Nokia name was removed from its

devices altogether.

But despite its effective demise, many Finns say there is a positive legacy to

appreciate.

"Giving Nokia shares to workers made it accepted that your next door neighbour

could be a millionaire," says Kari Kankaala. He says Nokia's biggest impact was

to revolutionise Finland's business culture.

"That acceptance that someone can actually make money, combined with the new

approach to entrepreneurship - that was a major change."

Start-up legacy

Two hours to the south in Helsinki there are already signs of that new business

culture taking hold in the post-Nokia world.

Tuomas Kytomaa is a software engineer who spent most of his career working for

Nokia, including stints in the US and Germany.

Last year he returned to Finland to work for the online retailer Zalando and

set up a tech hub on the site of an old cable factory in the Finnish capital,

now converted into trendy office space.

For him Nokia's legacy is a wealth of talent and expertise waiting to be

tapped.

"The talent hasn't really gone anywhere," he says. "The sheer magnitude of

Nokia in Finland means that there's a pool of tech talent that has deep

specialised knowledge."

"Finland's buzzing with high-tech skills and start-ups."

Whatever the future of Finland's tech industry, few believe that a company of

Nokia's size and influence will appear again.

"When Nokia was a dominant player in this business, there were a lot of good

things that happened in Finland," says Seppo Haataja, another former manager at

Nokia's research and development site.

"Now the situation is changing. the innovations are not coming through the big

companies - it's small companies, the start ups."