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2014-01-20 13:09:08
Elizabeth Garone
HAL 9000 was an all-knowing computer system that performed human functions and
interacted with people as if alive, in the movie series 2001: A Space Odyssey.
(Warner Bros)
Procure Plus Ltd s 40 employees had virtually stopped getting up from their
desks to speak to one another and Mike Brogan, president of the in Manchester
UK housing consortium didn t like what he saw.
The habit of doing everything from the comfort of their desk chairs wasn t good
for the employees, he thought, and he was sure it wasn t good for the company s
bottom line.
So, with the help of Cary Cooper, an organisational psychology and health
professor at Lancaster University in the UK, Brogan implemented a few new
rules. Among them: using email only when an alternative like picking up the
phone or bringing it up in a meeting cannot reasonably and effectively be used;
always walking to a colleague s desk or ringing them up before resorting to an
email; and not copying people on emails unless you need them to do something.
Both employees and employers are recognising the value of more human
interaction.
It might seem an antiquated idea in the modern day workplace, where technology
has practically taken over. But, in a bit of a backlash against the impersonal,
both employees and employers are recognising the value of more human
interaction. Many companies and workers are finding ways to bring face-to-face
or other personal interaction back to jobs that have become less so, or are
building it into ones that never required much communication.
But even if your company isn t experimenting with more ways to interact, for
your own career development, you should make it happen for yourself. The more
you are seen in the office and the more you interact with managers
face-to-face, the better the chance they will remember you when it comes time
for an important project or promotion. Email alone can only take you so far.
Meaningful results
The experiment at Procure Plus was scheduled to last only a week but, even in
that short time, the results were very impressive, according to Brogan. There
was 50% reduction in email traffic and more of a buzz around the office, he
wrote in an email. The rules have since been put in place permanently.
[We had] people reporting that they preferred sitting down and talking to
people, rather than pinging messages dispassionately, Brogan said. This was a
tangible recognition of the value of their time to us and them, and they
appreciated that.
For Katie Taylor, the company s business support manager, it took some time to
get used to the rules. Emailing people is something that has become so
natural, she wrote in an email to Career Coach. At first, I really had to
concentrate to remember to pick up the phone or go and speak to someone at
their desk.
Power of chatting
In-person interactions and informal exchanges are key to employees happiness
and productiveness, said Ben Waber, president and CEO of Boston-based
management services firm Sociometric Solutions.
Making time to talk to colleagues is hugely important, he said. Face-to-face
interactions are the most important thing that goes on at work.
Even small efforts can help. In the UK, the Liverpool City Council made
Wednesdays email free and mobile phone retailer Phones 4U banned the use of
internal email. These organisations could see the value of social interaction
and team building among the staff in encouraging staff to do more face-to-face
communications, wrote Lancaster University s Cooper in an email.
Up to you
If social interactions aren t built into your job, it is up to you to make them
happen. For starters, you could recommend email free time periods or
experiments like the one at Procure Plus to your bosses.
But if that doesn t fly, you can at least improve human interaction for
yourself. Your goal: to maximise serendipity, according to Waber. If you don
t have to sit at your desk, go sit in front of the coffee machine and people
will talk to you. Park yourself in a highly trafficked area and you are going
to bump into people.
Waber practices what he preaches. His company has two offices, one in Boston
and one in Silicon Valley, and Waber, who is based in Boston, has a number of
direct reports in the California office. Every day, he picks up the phone and
gives each one of them a quick call.
It s not a meeting, he said. It s setting time aside for social interaction.
You really need to make that effort.
Get outside
For people who telecommute, lack of interaction can be a real problem,
according to Kimberly Young, founder of the New York-based Center for Internet
Addiction. Sometimes, changing jobs isn't possible with the downturn in the
job market so [you] need to find social outlets, she said.
Join walking groups, clubs, or social groups, she suggested, or take up a hobby
or take a class at the local college. And during the day, do what you can to
get out and interact with people. Work at Starbucks instead of sitting alone
at home, said Young.
Face-to-face interactions do make a difference. People now have a greater
appreciation of the fact that you get more out of having a conversation with
someone rather than just an email exchange, said Taylor of Procure Plus, and
that it's also a nicer experience to actually have a conversation.