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2009-03-12 11:18:10
By Maggie Shiels
Technology reporter, BBC News, Silicon Valley
Google has strengthened its mobile services with the debut of a service called
Voice that could be a challenge to Skype and other phone firms.
It lets customers make cheap international calls and gives them a
speech-to-text feature for voicemail.
The services are available thanks to Google's acquisition of phone firm
GrandCentral which gives users a lifelong universal phone number.
"This could be big. Google is seen as disruptive," said analyst Jon Arnold.
"They are a wild card in telecoms and wireless but this is Google and they are
very smart at what they do.
"The core of Google's business is search and for a long time the industry was
concerned about the GrandCentral acquisition. What was the fit? What was the
motivation? It will be interesting to see where they ultimately go with this,"
said Mr Arnold, principal of analyst firm J Arnold & Associates.
Table stakes
Google Voice is the first major update to GrandCentral, which Google bought for
an undisclosed sum, thought to be $50m (.36m) in 2007.
The service gives subscribers one number that lets them route all their phones
through - home, office and mobile.
Users also get a single voicemail account regardless of which phone messages
are left on.
Google Voice is the latest attempt by the company to reach out beyond online
search and advertising.
Domestic calls will be free but international calls will require users to set
up a Google Checkout account. Calls to landlines in the UK will cost 2 cents
per minute.
EBay's Skype offers free domestic and international calls made over the
internet from one computer to another, but there is a charge to landlines and
mobile phones.
Skype president Josh Silverman told analysts and investors that "chat and voice
will become table stakes". He also revealed that the company is adding 350,000
new users a day and is on track to do more than 100 billion calling minutes in
2009 alone.
Google does not view the service as a threat to Skype or other telecom
companies any more than its Google Talk offering, which lets users chat over
the internet for free.
"This is about allowing your existing phone to work better," said Craig Walker,
now group product manager for real time communications at Google and co-founder
of GrandCentral.
"It's not that we are replacing your phone, we are giving [it] the ability to
work better," he said.
He declined to say how many users had signed up. Google Voice is currently only
available to former GrandCentral users.
"Chore"
Google Voice also allows all voice messages to be turned into text which will
then be sent either through an e-mail or an sms.
"Voicemail can be a pretty negative experience for a lot of people," said Mr
Walker.
"Now it's about putting the user in control. We will transcribe voicemails and
convert it into text and put it in your inbox so that it's searchable and you
will always have a record of that voicemail.
"Voicemail need no longer be the chore it has been in the past," he declared.
Mr Walker demonstrated its search capabilities by displaying the 1,000 or so
voicemails he had accumulated while testing the system over the past few
months.
By typing "pool man" in a search box, he located an old voicemail from December
2008. Returned results were in both text and audio form.
"I would never have been able to find that number. The phone company deletes
everything for you after a couple of weeks and the scrap of paper I wrote the
number on is long gone. This feature makes your voicemail a pretty powerful
tool," said Mr Walker.
Opportunity
Google boss Eric Schmidt said he viewed mobile as the next big opportunity.
At the recent Morgan Stanley Technology Conference in San Francisco, Mr Schmidt
said he believed mobile search revenues would over take those on a PC within a
few years
"The fact of the matter is that mobile devices are going to be the majority of
the way that people get information," he said.
A report in February by the Kelsey Group suggested that "about 20% of U.S. cell
phone subscribers are on the mobile web right now and only about 5.2 million
are doing searches".
Mr Arnold said that if Google perfected its speech-to-text feature to other
languages, all bets were off.
"This could be very powerful given the globalisation of markets. Language is
another barrier and when you break that down, the world of communications opens
up and globally this has exciting opportunities," he said.
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Posted: 2009349@551.62
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stranger
I have a home land line, a work land line (mandatory), a work cell, and a home
cell. My wife has a cell and my daughter has a cell.
I can, depending on the caller ID (and I'm talking about reliable ones from
people I know -- like my boss) have GC ring all of my phones, just my phones,
just me work phones, just my home phones, my daughter's phone, or just about
any combination I want.
Or no phone at all.
I suggest it for anyone who deals with clients and wants their number to remain
the same after they leave a job. Get a GC number and put it on your business
cards. Link up your cell and your desk phone. Leave the job, keep the cards,
your clients may not even know the difference.
It has always been a good service.