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800 Update Enhanced 800 Call Management features include alternate routing Call data reports, emergency backup also on tap New England Telephone has filed call management tariffs in all five states for its 800 Service and 800 VALUFLEXsm Service that will greatly enhance those services with alternate call routing options, call data reports and an emergency backup. ALTERNATE CALL ROUTING Alternate call routing allows customers to terminate their 800 calls at multiple locations, based on various parameters identifying where and when calls originate. Customers may select call routing by: y Time of Day/Day of Week: This allows customers to determine where calls will be routed, among several destinations, at any given time. y Originating Area Code and NXX/Full 10-Digit Number: This allows customers to determine how calls will be routed based on where they originate. This option is provided only when suitable facilities exist at the originating central office. y Specific Date: This allows customers to develop alternate service routing configurations based on the date that calls are made. The alternate routing configurations are activated on customer-specified dates, i.e. holidays or weekends. y Allocation to Terminating Location by Percentage of Calls: This allows customers to redistribute or balance the calling volume among terminating locations. Customers can specify, in increments of 1%, the percentage of calls to be allocated to each location. y Multiple Carrier Selection: This allows customers to route calls to multiple interexchange carriers based on three factors: originating point of calls, time of day/day of week or on an allocation basis. Although no monthly charges apply, there is a nonrecurring charge of $35 per 800 number for routing establishment and a $26 nonrecurring charge per 800 number per routing change. CALL DATA REPORTS Call Data Reports, which are available subject to capacity limitations, allow customers to obtain sampled information about calls made to their 800 numbers. These reports can contain such information as the originating NXX, the time calls were placed, the number of calls completed compared to attempts, etc. There are two types of Call Data Reports: y Summary Reports provide formatted, extremely detailed results as specified by customers. Summary Reports are available only on printed media. y Raw Data Reports provide all the details of the calls, for time periods specified by customers. They are available on printed media or magnetic tape. Customers are allowed one Call Data Report of either kind at no charge. All subsequent reports cost $60 each. EMERGENCY UPDATE An Emergency Update is defined as the activation or deactivation of a predetermined, inactive alternate route established as a backup to allow customers to arrange alternative destinations for their 800 calls during situations they consider to be emergencies. This rerouting will be effective in less than 15 minutes after customers notify New England Telephone of the emergency. There is a $19 nonrecurring charge for this service.