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Six Coaching Strategies You Can Apply in the Workplace

2012-10-15 12:23:57

Whether on the gridiron, in the boardroom, as part of a project team, or as a

personal or professional counselor, all coaches use similar tenets and tools to

help others excel. Coaches might implement these tools in different ways, but

the common denominators present in most coaching relationships can have lasting

effects on employees' performance, as well as on your own.

Apply these six strategies to boost the effectiveness of your workplace

coaching:

Have a game-plan: A clear vision and action plan ensure that all " players" are

focused on the same end-result. As the coach, this will help you more quickly

see when the group is off-course and needs to re-calibrate its efforts. What

happens if you lack a vision and action plan? Just imagine a football coach

trying to coordinate each player' s movements without a predetermined play.

Associate the gameplan with individuals' goals: . A personal coach is only as

effective as the client is motivated. A coach can recommend approaches and

tools until she is blue in the face, but if the client isn' t genuinely focused

on attaining the expressed goals (rather, his boss told him to go to the

coach), little change will be made.

Do drills: Isolate the key skills required to succeed, and develop exercises

that hone those specific skills through practice. For example: Rarely (if

ever!) will someone give a presentation in front of a mirror. And yet,

isolating the skill to " wear" a comfortable expression and posture, and

practicing in front of a mirror, builds those talents for real presentations.

Put people in roles that suit their aptitude: Discuss natural propensities with

your employees. Learn what they like to do and why. Suggest new or modified

roles for individuals. Fill talent voids in your organization, as opposed to

filling an open job title. Don' t be afraid to give someone new

responsibilities or roles if his demonstrated traits suit what' s needed. A

vocal coach, for example, will shift a student with a low singing voice out of

the soprano section and into the alto section. Singing out of range damages the

student' s voice and reduces the quality of the chorus' sound.

Use appropriate communication modes and content: The best coaches in any arena

know how to mold their communication style and content to befit the person they

are coaching -- leading to greater understanding, better rapport, and longer

retention. This applies to word choice, voice tone, personal space boundaries,

and the way you explain required actions and expectations. For example: When

explaining how to cup your hands properly when swimming, a coach might toss out

all explanations and visuals directly relating to swimming and instead say, "

Pretend you' re petting a cat." Since they have stroked a cat before, the

person will better understand how to use the correct swimming form.

Celebrate: Achieving goals and surpassing milestones deserve credit.

Celebrating these accomplishments underscores the value that each person brings

to the table and confirms expected behaviors -- all while serving as motivators

for future learning.

Still interested in more advice? Here are 7 tips for motivating employees.

Jamie Walters is the founder and Chief Vision & Strategy Officer at Ivy Sea in

San Francisco. Coauthor Sarah Fenson is Ivy Sea's Guide to Client Services.