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Paddy Leonard, 28 Jan
Allstate NI’s Stephen Lomas has been appointed chair of the Contact
Centre Network Northern Ireland (CCNNI).
Stephen, who leads Allstate NI’s global service desk from Derry and
Strabane, takes over as chair of the industry body from Danske Bank’s
Joanne Wilson, who has led the organisation since 2021.
Established in 2018, CCNNI is a non-profit membership organisation
supporting the contact centre and customer service industry, which
employs over 15,000 people across Northern Ireland.
Stephen is a senior manager at the Allstate Technology Support Centre,
which provides technical support to 54,700 Allstate employees around
the world. He brings over 18 years of industry experience to the role,
having joined Allstate NI when the technical support desk first opened
in 2004.
As chair of the CCNNI Advisory Board, Stephen hopes to promote the
industry as an employer of choice and develop initiatives to share best
practices, working with the organisation’s 45-plus members, including
BT, Firstsource Solutions, Santander, Concentrix, Danske Bank, BNP
Paribas Personal Finance and Power NI.
The appointment follow’s Stephen’s recognition as Contact Centre
Manager of the Year at the UK National Contact Centre Awards 2021 and
Contact Centre Manager of the Year at the Contact Centre Network NI
Awards 2020.
Allstate NI Senior Manager and CCNNI Chair Stephen Lomas said: “I am
thrilled to begin my term as chair of the CCNNI Advisory Board after
many years engaging with colleagues in the industry via the
organisation.
“Working in the sector, I have had the opportunity to build and
progress my career within a large organisation and have watched the
industry expand in line with Northern Ireland’s growing reputation as
an active technology hub.
“The CCNNI is an important vehicle for collaborating with others and
sharing new initiatives, and I look forward to working with the rest of
the Board as we support the industry’s continued expansion across the
evolving landscape of contact centres as multi-channel centralised
services.”
CCNNI Managing Director Jayne Davies added: “We are delighted to
welcome Stephen as chair and look forward to implementing his ideas and
initiatives. He will be a strong asset to the organisation as we work
together to promote the contact centre industry.”