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Ashley GoldsmithLeighanne Levensaler
February 24, 2016
Culture, and how to build and sustain one, is one of the toughest challenges
for managers, especially in today s fast-paced, highly competitive
organizations. Every organization wants to create a culture that works from a
set of core values, where everybody is on the same page about what s important,
where the company is going, and how it s going to get there. But what happens
when the external competitive environment and the direction of the company
changes? And what happens as advances in technology constantly change how
customers and employees expect to interact with your company? How do you manage
the evolution of your company s culture, and hold on to what makes you great,
even as you change and grow?
Here at Workday, these questions have been central to our existence from day
one. We were founded in 2005, and our cofounders, Aneel Bhusri and Dave
Duffield who were both already highly successful entrepreneurs, understood that
any successful culture would be built on a core set of values. For us, those
values are employees, customer service, integrity, innovation, fun, and
profitability. We are certain that our high customer satisfaction ratings and
top spot on many best-place-to-work lists come from our early recognition that
culture permeates every sales call, every employee interaction, and every
product innovation.
As a provider of cloud-based finance and HR applications designed to help
companies change and grow, our customers rightly expect us to lead by example.
At the same time, we listen closely to our customers business challenges and
successes which in turn helps us change and grow.
While we hold on tightly to our core values, we strive to keep evolving our
culture to meet the changing needs of our employees and customers. Perhaps not
too surprisingly, technology plays a central role (after all, we re a
technology company). But if you asked most people to list the things that
create and maintain a strong company culture, chances are they wouldn t list
technology. We ve found that you can t create a culture just through values,
new processes, or an organizational restructure. Those things are necessary,
but we like to think of values as the beating heart of culture, processes and
organizational structure as the brain, and technology as the nervous system
that makes sure heart and head are working together to move us forward.
For us, giving our people tools that empower them to work how they want to work
in everything from finding their next career opportunity, to hiring their
next employee, to making data-driven day-to-day business decisions is
critical to holding on to the integrity of our culture in a fast-changing
environment. This culture of empowerment has helped keep the company true to
the core values on which we were originally founded. Here are the main
components of that culture, and how they work:
Democratization of information. In their personal lives, people have become
accustomed to having access to any piece of information they want at a moment s
notice. This hasn t always been the case in the workplace. Data was usually
kept in the hands of a select few, and extracting and using that data in a
meaningful way was a long, painful process. But modern enterprise technologies
and applications are pushing access to data and information to the front lines.
One area we see this playing out is within our own HR organization. At Workday,
managers don t have to spend valuable time with HR discussing headcount or
status updates on new job openings they already have this information at
their fingertips. Instead, managers can spend their time with HR talking about
how to get top performers to the next level, keep people who are at risk of
leaving the organization, and align workers to meet business objectives. They
can focus on creating value for the business by mobilizing talent.
Another area where this plays out is in hiring. When it comes to recruiting for
fast-growing companies, talent acquisition needs to be efficient without
sacrificing quality. Our managers can see all interview, resume, and references
information in one place from any device, anywhere. Whether sitting on a plane
or walking between meetings, a manager can immediately see the hiring team s
feedback and decide whether to move a candidate forward with a tap of their
phone.
It s good for any company to be able to make faster decisions based on
immediate access to data, but it s also good for the candidate no repeated
requests for a resume or work samples, no making them wait longer than
necessary for news about next steps. And, with the race for top talent,
speed-to-hire is crucial. And this says something to a candidate about our
culture right from the start: We move quickly and we respect your time.
This democratization of information also enables greater transparency, which is
critical to sustaining a positive culture. For example, we conduct online chat
sessions that provide employees with the opportunity to ask our top executives
whatever questions are on their minds. This is done in the spirit of keeping
employees informed and is at the center of everything we do.
Culture of opportunity. Another area we re passionate about is creating what we
call a culture of opportunity. We re not about stringent policies or
old-fashioned career paths. We re about being transparent about new positions
and opportunities that exist within the organization and then providing the
tools and information our people need to pursue them.
For example, we are rolling out a tool that will give employees a personalized
view of positions within Workday that are a good fit for them based on the
actual movement and success of other employees who held similar positions.
Besides a real-time glimpse into the vitality of the company and how it s
evolving, it s an employee-centric view of possible career paths.
An employee can not only see what moves others have made, they can also reach
out and connect to those specific individuals to talk with them about their
experience. With a tap you can introduce yourself to set up time to connect or
simply ask a question.
And as mentioned earlier, we listen to and learn from customers. Adobe, for
example, often pulses its employees to get quick feedback on their
experience. We were inspired by this approach when we built a tool that we use
to ask one or two simple questions that can be answered via any device in a few
seconds such as, Has your manager talked to you about your career goals in the
last month? Our aim is to quickly and easily capture employee sentiment so
that we can calibrate our efforts to reinforce our culture.
Performance enablement. For us, performance enablement is an evolution of the
traditional performance management process that stresses regular, ongoing
feedback, and takes an employee-centric approach to helping our people thrive.
Several of our customers, like Ellie Mae, are passionate about this approach as
well and have set a great example to follow.
Measuring an employee s impact is more efficient and ultimately more effective
thanks to tools and technology that allow us to regularly capture and aggregate
real-time information.
The annual review process at some companies is not very transparent and,
there can be demoralizing surprises. It can also be demoralizing to only
receive feedback once or twice a year. We now expect managers to have regular
check-ins with their direct hires, ideally on a bi-weekly basis.
It doesn t make sense to only flag areas for improvement once a year, and more
often than not, an early course correction heads off bigger issues. By the same
token, there are many positive behaviors, such as suggestions for process
improvement or innovation, which might not get immediate feedback in a more
traditional environment that are important to encourage.
From a manager s point of view, regular check-ins give more visibility into not
just their team, but how their workers are interacting with other parts of the
organization.
In the end, our goal is to hire and retain the best people in order to provide
the best service to our customers. To do this, we need to keep our employees
happy, make sure they are challenged, motivated, and engaged, and know that
they are contributing to the overall success of the company. We want to keep
learning, adapting, and listening to our people as we grow. We know that
technology is most effective when it s designed to support and encourage the
behaviors and processes that lead to innovation and we believe that this is
what will continue to foster our great company culture.
Ashley Goldsmith is the CHRO of Workday, a leader in enterprise cloud
applications for finance and HR.
Leighanne Levensaler is senior vice president of products for Workday. The two
women work together to empower Workday employees and fuel its customers
success.