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Sydney Finkelstein
What do Steve Jobs, Mickey Drexler, and Jeff Bezos all have in common?
They are all builders of giant brands, from Apple to J Crew, to Amazon? Yes,
but there s something else you might not realise they have in common, and it is
directly related to their success each is (or was) an unmitigated,
unapologetic, micromanager!
What gives? How could the bane of many of our performance reviews actually be a
good thing? I can t tell you how many leadership experts have listed
micromanagement as Public Enemy No. 1. But, when strategically applied, it can
be a powerful tool not only to get things done, but to develop talent as well.
Why would you micromanage anyway? Here s a bad answer: because you don t trust
anyone else to do his or her job as well as you could. A better answer: because
you are so passionate about what you are doing that you are always striving to
make it better. The best answer: because you have a vision for what your
business should look like and you are prepared to back up that vision with
action.
The modern executive is taught in business schools and in many jobs that to
manage people effectively is to delegate, and then get out of the way. I teach
our masters of business administration students at Dartmouth s Tuck School of
Business much the same thing, except for one caveat: Delegating is only step
one. It s not delegate and forget; it must be delegate and be intimately
involved with what happens next.
You don t want to, and can t, do everyone else s job for them. But why would
you walk away, as so many managers do? When you have deep passion for your
business, your job, you also have a responsibility to be involved with how your
vision is executed. You will likely step on some toes along the way and you may
go too far on occasion, but which is worse: occasionally butting in on a
subordinate s work to make a point, or not providing real-time feedback to help
that subordinate grow and excel?
The dichotomy between delegation and micromanagement is false and misleading.
It s not one or the other, it s both! And if that doesn t sound so easy to do,
well, welcome to the big leagues of leadership.
Being able to handle, and indeed thrive, by doing two opposing things at once
is a hallmark of great leaders. Such ambidextrous leaders intensely execute
today s game plan while sowing the seeds for what comes next. They are deeply
analytical at the same time as they are looking for creative solutions to
business challenges. And they are hands-on delegators. It s a paradox only for
the tired and the timid.
And now the fine print.
Micromanagers must be selective. You can t delve into the details of
everything, and in fact superstar micromanagers don t. Mickey Drexler might
interview every single corporate hire and more at the $2.2 billion J Crew,
but he lets other leaders manage the IT function. Steve Jobs was intimately
involved with each product the company designed, and was even famously involved
in designing the glass stairs at the Apple stores. But financial and
operational issues were delegated to second-in-command and current Apple chief
executive officer Tim Cook.
Even Jeff Immelt, CEO of blue-chip industrial conglomerate General Electric, is
a selective micromanager. For him, intimately knowing the top 500 executives in
the company, what their performance and potential looks like and what they need
to develop further, are always at the top of his agenda. That s not a bad role
model for any manager, at any level, come to think of it.
One key: micromanagers must be experts. What could be worse than a manager
immersed in the details who really doesn t know his stuff? Sam Walton spent
most of his time flying in his little airplane to visit stores, deepening his
knowledge as he went. When he had something to say, there was deep credibility
behind it.
There is a natural limit to when micromanagement makes sense. Once a job, or a
company, becomes too complex or too big, it becomes that much harder to gain
the visibility and time you need to stay expert. This is a real danger zone for
would-be micromanagers. You just don t have enough time in the day, or energy
in the belly, to keep up at the pace that is necessary. Either you embrace the
principle of selective micromanagement, or you go down trying to do what cannot
be done.
Finally, it takes a strong, trusted team to be a micromanager. Could Steve Jobs
have spent weeks with the iPhone design team if there was no one else to mind
the store? If not for Tim Cook, perhaps the legend of Steve Jobs would not have
turned out quite so well.
The good news is that the best micromanagers are often the best talent
developers. Their attention to detail, their intimate knowledge of the business
and their deep involvement in what s going on actually enables more, not less,
delegation. Their position in the centre of the work creates an opportunity for
micromanagers to challenge subordinates with big assignments precisely because
they are informed. Delegating big does not carry the same degree of risk that
it might for the typical manager.
And so, the final paradox of the micromanager is this: micromanagers actually
help other people get better at what they do.