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========================================================================
It's a slow day in Mission Control and I have a hangover that would have
even the toughest superhero whimpering.
I'm not exactly sure how I got home, but I think it had something to do
with a very long taxi ride and someone else's credit card...
It was inevitable after spending most of yesterday 'supplier baiting' at
a computing exhibition on the other side of town, then trundling off
with some slavering salespeople to all night drinkies. The first one to
collapse loses - the sale, the initiative and his corporate credit card
when he's not looking.
Because of my health, I'd temporarily forgotten that we'd told the boss
that the PFY and I would sit in for the Helldesk while they attended a
health and safety course on how to type a whole word without dying of
RSI or whatever they call it these days. The boss, of course, did not
come down in the last shower and is well aware I'm up to something, but
lacks the mental capacity to work out what it is. No surprises there
then.
Sadly, he shall be wondering about it at the RSI course along with the
other mortals as the company's health and safety policy makes it
mandatory for all computing staff to attend. His protestations of
already having attended amount to nothing in the light of the fact that
there's no record of it in the Human Resources Database (whoops), nor
does he appear to possess the 'get-out-of-jail-free' RSI course
completion certificate.
The PFY and I, on the other hand, have several of these certificates and
corresponding database entries, yet still have no idea what the
instructor looks like nor what exactly the course is about.
Knowing he's beaten, the boss goes quietly.
Meanwhile, in the Helldesk area, I'm reconnecting the smoke detectors
after the freak fire that destroyed an RSI Course Completion Certificate
with the boss's name on it. I blame the heating system - it's been
working overtime recently.
"Hello? Is this the helpdesk?"
"Yes it is," I answer, all sweet, fluffy loveliness.
"Can you tell me the number for the modem pool?"
"I sure can!" I gush, then give the number for a fax machine on the
fourth floor, which should keep them confused for a couple of weeks.
I hang up and have barely dropped off to sleep when the phone rings
again.
"My laptop seems to be running quite slowly. Can you help?"
"Of course I can. Now don't tell me, you're still using the power filter
unit aren't you?"

"The power filter unit?"
"Yes, the one that filters the power coming into your machine. It should
be a black box about three inches by two inches square."
"Oh... yes, I see it."
"Okay, you want to remove that and put the non-filtered cable onto it."
"The non-filtered cable?"
"Yes, it would have come in the box with the machine. It's probably
still there."
"But I threw the box out!"
"Hmm. Well, I can order you one, but in the meantime do you have a spare
power cable?"
"Uuuummmmm..."
"Well, just borrow one from someone else's machine - then it's their
problem."
"Yeah, hee hee..."
What a plonker.
"OK, switch the filter off, then chop the cable off halfway between the
filter and your machine. Then strip back the wires and poke them into
the two holes in the sides of the socket of the new power cable ..."
"OK, done that."
"And plug her in."
"OK, thanks."
He hangs up and I wait for lift-off. About 10 seconds later the fire
alarm goes off, which I take to be an encouraging sign ...
At the end of the day the boss wanders in. He's not impressed.
Apparently he'd heard about the PFY's advice to a user to change the
screen saver passwords on their department machines to completely random
text in the interests of safety. News of the post-lunch lockout made it
across the building in minutes ...
In the face of the PFY's completely innocent and apparently naive grasp
of security issues, he comes into the office and raves for a couple of
minutes about time lost, production down, company money wasted,
disgruntled colleagues, blah, blah, blah ...
We concur dutifully with his arguments and promise to do much better on
future occasions, should they arise.
"By the way," he continues, with a worried little frown, "has anyone
seen my RSI Course Completion Certificate? I'm sure I left it on that
table over there ..."
He wanders off in search of it while I disconnect the smoke alarms and
the PFY makes an update on the Human Resources Database ...
Looks like tomorrow's just going to be work, work, work.
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