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Chana R Schoenberger
Q: I was recently promoted to manage my department, and I m afraid I don t have
enough to do at work. My team consists of intelligent people who work well
together. I don t want to micro-manage them. I check in with them during the
day, I meet with our chief executive officer, I talk to the other managers
but all that takes only a few hours. From the outside it looks like I m doing a
great job, but I feel like a fraud. What should I do?
A: This is a good problem to have. You run a department and you don t have to
work too hard. But you are right in thinking that coasting is not what your
company is paying you to do. It s also smart to recognise that your team is
functioning well without your interference and that you should leave them
alone to handle their own jobs.
Step back for a moment and consider first whether your workload is as it seems.
There are two possibilities in your situation: either there really is not
enough work to do, or you re just not doing it and don t realise it, said
Kenneth E. Goodpaster, a professor of business ethics at the University of St.
Thomas Opus College of Business in Minneapolis, Minn.
If your job description truly does not include enough work to fill your day,
then you should not feel guilty about doing the job you were promoted to do.
Maybe the person you replaced wasn t as efficient or as good at delegating as
you are so it took that person longer to get the job done. In that case, kudos.
Your responsibility here is to tell your boss that you have plenty of time to
add more to your list of responsibilities. Let your superiors know that you d
like to tackle more challenges. It s then up to senior management to give you
more to do.
The interests of the organisation, the rights of the shareholders, the duty to
one's fellow managers, and the virtues of honesty and loyalty all seem to point
in the same direction here, Goodpaster said.
Even if your boss does not follow through with more responsibilities, you could
take this opportunity to expand your profile within the company. Volunteer to
take on some bigger projects, or ask for more duties outside your area. That
would serve both your interests and those of the company.
The other possibility is that you do not fully understand what is really
required in your new role. Ask yourself: Is there something I could be missing?
Is it possible that you should be spending this extra time on strategic
planning, something your subordinates may not be tasked with or don t have time
to do because they are taking care of more immediate tasks? Perhaps you are
expected to serve as a proactive resource to your team, helping them with
bigger-picture questions or working with higher-ups to secure funding for
initiatives your department is pursuing.
If you are not sure what your subordinates want, or need, from you, ask them.
Survey your direct reports to find out what you can do to help them be more
productive, more engaged and more creative in doing their jobs, Goodpaster
said.
The best way to solve your problem both ethically, and for your own career
is to see it as an opportunity. In contrast to most executives, your workday
has some blank spots on the schedule. Now figure out how best to fill that
time.