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Augmented reality goes beyond gimmicks for business

By Sharif Sakr Technology of business reporter, BBC News

Augmented reality stunt: An angel moves among commuters at London Victoria

Station

The people at Lynx cannot help but be pleased with the success of their latest

deodorant.

Their new fragrance has emerged as their second-best-selling variant after just

a few months on the market, thanks in large part to an innovative advertising

campaign.

The campaign was fronted by Kelly Brook posing as a voluptuous fallen angel,

but what made it unique was a stunt at London's Victoria Station, known by its

orchestrators as Angel Ambush.

Commuters who happened to walk across a particular spot suddenly saw themselves

on a vast video screen next to the departures board and, as they watched the

screen, they discovered that they were not alone.

An angel, generated using augmented reality technology, fell to earth and

appeared to interact with the unsuspecting humans, creating a stir and a viral

YouTube clip that has since been viewed more than 750,000 times.

Start Quote

Augmented reality is all about creating a fantasy experience that people can

interact with

End Quote Becca Sawyer Mindshare

"We didn't know if it would work, either technically or in terms of how people

would respond to it," said Becca Sawyer of Mindshare, the advertising agency

that came up with the Angel Ambush idea.

"We just thought it would be fantastic if an angel could seem to appear in

real-life. Augmented reality is all about creating a fantasy experience that

people can interact with."

Although the stunt may have looked cutting edge, it was actually a relatively

simple application of augmented reality: a technology that is a capable of more

than just stunts.

Hold it, buy it

Some experts have commented that Angel Ambush was not 'real' augmented reality

at all, because the virtual angel was just a layer of video manipulated by a

human operator, rather than an independent 3D object.

According to Myles Peyton, UK Sales Director at tech firm Total Immersion, the

true commercial power of augmented reality lies in its ability to let consumers

virtually hold and interact with products that are fully and accurately

modelled in the virtual world.

"We know that the longer somebody touches a product, the more likely they are

to purchase that product. So by giving them a virtual product, it can drive and

uplift sales."

"We're seeing augmented reality move from being a gimmick, to being a trend.

It's going to explode", said Mr Peyton.

Total Immersion specialises in so-called web mashups, where an online user sees

a video reflection of themselves coupled with a 3D object that they can

control, such as camera that responds accurately to button presses, or a pair

of glasses that lets the user switch the frame or colour scheme.

Mashups have been around for a while. In 2008, analysts at Gartner recognised

them as key to making augmented reality one of its top ten disruptive

technologies by 2012.

With that date just around the corner, it is debatable whether augmented

reality has lived up to expectations. Nevertheless, Mr Peyton is convinced that

the technology has reached a tipping point.

A shopper examines an augmented reality 3D Lego model before deciding whether

to buy Brought to life: a shopper examines a 3D Lego model before deciding

whether to buy

He quotes a more recent forecast from ABI Research that the augmented reality

market will be worth $3bn ( 1.8bn)by 2016, compared with just $21m in 2010.

The reason for such confidence in augmented reality derives not from major

leaps in the technology itself, but from a separate revolution: the emergence

of the smartphone.

A small window on another world

Mr Peyton takes out his smartphone and points it at a piece of paper. The paper

bears the image of some rough terrain, rather like a satellite photo of Mars,

and this image is immediately replicated on the phone's small LCD screen via

it's built-in camera.

As soon as that happens, a tiny yellow robot appears on the screen and

animates, apparently roving around the rough terrain.

The 3D illusion is easily maintained by the phone's processor: the view of the

robot changes smoothly and accurately as the phone is moved relative to the

piece of paper, revealing different angles, making it look closer or further

away, and triggering different behaviours.

This ability to bring life to an inanimate image is what so excites people in

marketing and advertising, because exactly the same thing can be applied to a

billboard poster or an advert in a newspaper.

A consumer can point their phone at such an image and see a whole new layer of

information, designed to connect them to a brand or product and deliver extra

information in an engaging way.

Augmented reality app running on a smartphone How to change a printer

cartridge: an augmented reality app gives 3D visual instructions on a

smartphone

There is considerable excitement about mobile augmented reality in other

sectors too.

Instruction manual 2.0

Metaio is a Germany-based augmented reality company with a long history of

developing industrial applications for clients such as Volkswagen.

In one example, they shot video of an existing car production line in full

swing, and then processed virtual 3D components for a new car through that

video in order to detect compatibility problems before real-life production

even started.

Now, they are looking to bring that level of precision to smartphones, to give

businesses a new way of guiding individuals through the use of their products.

"Imagine a service engineer who needs to fix an engine," says Metaio's Jan

Schlink.

"He points his smartphone at it, and he sees a 3D model on the screen, guiding

him exactly through each stage of the repairs."

The same approach could be used for any type of product, from changing a

printer toner cartridge to following a cooking recipe.

"We have a vision that this will become a totally new user interface," says Mr

Schlink.

"The smartphone is the catalyst for all of this: holding your phone up to an

object and getting rich digital information from the internet that is tightly

registered to that object. We say that is a paradigm shift."