💾 Archived View for clemat.is › saccophore › library › ebooks › bofh › bofh › bsmh1.txt captured on 2021-12-04 at 18:04:22.
⬅️ Previous capture (2021-12-03)
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TThhee BBaassttaarrdd OOppeerraattoorr FFrroomm HHeellll
TThhee BBaassttaarrdd SSyysstteemm MMaannaaggeerr FFrroomm HHeellll ##11
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I get into my office and it's my first day - I want to make a good
impression, so I empty my IN tray into the bin. Now that's what I call
efficient!
I get a call from the big boss - he's been getting complaints about the
Trainee Bastard Operator from Hell. I ask him to forward all the
complaints to me and that it would be best to let me deal with them. I
ring the operator and get him to make an appointment with me.
Two weeks later, he does, and I show him the complaints that have
accumulated so far.
"Seventy Three complaints in your first three weeks!" I shout "It's good
- but it's NOT Good Enough! You should be getting at least 10 complaints
a day - AT LEAST! Now, let's see what you're doing wrong: You get a call
from a user - what do you do?"
"Kill them off?" The TBOFH replies
"NO! How can you kill them off if you don't know their USERNAME? Your
FIRST priority is to get their username. Then what would you do?"
"Kill them off?"
"NO! Get them to tell you what their problem is!"
"Why?"
"Because later I can say they didn't explain their problem to you
properly! It's a great defence - works every time. A user rings me up to
complain; I listen to their problem, then say "OH, WHEN YOU SAID `MY PC
DOESN'T WORK' HE MUST HAVE THOUGHT YOU MEANT `HOW CAN I MAKE MY PC NEVER
WORK AGAIN AND DESTROY MY LIFE'S WORK AT THE SAME TIME?' - IT HAPPENS
ALL THE TIME!' then they tell me how implausible that is, I say how
terribly sorry we are, then fake some connect and CPU time records so
their monthly bill is about the same as the Uraguayan national debt...
Understand? So, after you've heard their problem, what do you do?"
"Kill them off?"
"NO! Then you make up some excuse. Have you got an excuse card
calendar?"
"Uh. No.."
"And you said you were qualified to operate a computer! You'd better
have mine." I pass my computer card calendar over, flipping it to page
one - "ENTROPY"....... ...I like it. "Now, you give the cretin an excuse
then what do you do?"
"Kill them off?"
"YES!" (He certainly has a fixation) "Then what?"
"Hang up?"
"NO! Then they'll call you back when the problem recurs. Your job is to
make them FEAR calling you. How can you work when people are calling?
So, you make them pay for calling in the first place. What would you
do?"
"Delete their files?"
"Yeah, it's a start, but then they may call back when they get new
files. You want them NEVER to call back. What could you do?"
"Swear at them?"
"No. I can see we'll have to demonstrate. Have you got a metal
ballpoint?"
"Yes"
"See that wallsocket over there. Take the refill out of the pen and poke
in into the wallsocket."
"But it's live!"
"Would I really make you do it if it were live?"
"Oh" >fiddle< >fiddle< >BZZZZZZZEEEEERT!< >THUD!<
Of course I would.
He was no good anyway. No killing instinct.
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