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Dan TynanMon Dec 17, 1:00 AM ET
From on-demand video services that were overly demanding, to
underwhelming operating-system updates, 2007 was full of disappointments. We
surveyed the landscape and polled some old friends to come up with the 15
products, companies, and industries that left the most sour taste in our
mouths. From last to first, here's our list of the year's biggest losers. Read
'em and weep.
Yes, entertainment on demand is the new black. But Amazon's video delivery
service left us mostly blue. The interface is cluttered and ugly--lacking both
the simplicity and sophistication of the Apple iTunes Store or NetFlix's Watch
Instantly. The selection is weird, and searching is cumbersome. For example,
you can rent ($3.99) or buy ($14.99) a digital copy of Ocean's 13, but a search
for "Ocean's 11" turns up an ancient concert video from the old prog-rock group
Yes. You can send Unbox movies to your TiVo, but you have to wait for them to
fully download before you can watch them--or 2 to 4 hours for a standard-length
movie over a cable modem connection. Not exactly what we'd call 'on demand'.
When Unbox debuted in late 2006, we were willing to cut it some slack. After
all, we're talking about Amazon, the guys who put the e in e-commerce. We
thought by now they'd have figured out how on-demand video is supposed to work.
We were wrong.
It sounded like a great idea: big cities would offer wide-area wireless
Internet access as part of their infrastructure, the same as roads, traffic
lights, and sewers. A cheap, fast Net connection anywhere within city limits,
24/7. What's not to love?
Then public and private WiMax ventures started dropping like flies. Sprint and
Clearwire called off their plans to build a nationwide WiMax network, after
Sprint CEO Gary "bet the company on WiMax" Forsee got canned last October.
Earlier this year EarthLink bailed on its offer to foot the bill for a Wi-Fi
network in San Francisco. Similar city-funded projects have bought the farm in
Chicago; Milwaukee; and Anchorage, Alaska. Even Silicon Valley--arguably the
most Net-centric community this side of Mars--has had a hard time getting its
WiMax plans off the ground. The big reason? Cost. Unwiring the whole valley
would cost an estimated $200 million, or $133K a square mile. SV geeks can
always park their cars near the Googleplex in Mountain View, whose wireless
network covers 12 square miles. As for the rest of us, well, we can hope and
pray that the search titans win the FCC auction for the 700-MHz wireless
spectrum next January, and then decide to open their network to the world. Does
Google have to do everything?
Memo to Badoo, Bebo, Catster, Dogster, Facebook, Faceparty, Flickr, Flixster,
Hi5, Hyves, Imbee, Imeem, MySpace, Mixi, Pizco, Pownce, Takkle, Twitter, Virb,
Vox, Xanga, Xing, Zoomr... and the 3,245,687 other social networks clamoring
for our limited attention spans: We got it. Making connections between friends
is cool. Sharing photos and videos, even cooler. But it's all so... 2006.
Haven't you got anything new to show us?
Here's a safe bet: Two years from now, 90 percent of these networks will be
gone and their founders will be back working at Starbucks. I'll have a double
mocha frappucino, please.
Estonia eventually recovered, but our notion of Net invulnerability hasn't.
According to McAfee's Virtual Criminology Report, some 120 governments are
actively engaged in Web espionage and cyber assaults. Meanwhile, private
criminals used the Storm worm to created a botnet for hire containing millions
of zombies--enough to take down a major network. And while the FBI's Operation
Bot Roast nailed a handful of domestic bot herders, that leaves several
thousand more to go, most of them living beyond the Feds' reach. Three-quarters
of cyber attacks in 2007 originated outside the U.S., according to Symantec's
most recent Internet Security Threat Report.
As with global warming, there's plenty of blame to go around--for everybody
from developers of insecure software to home users who blithely log on without
inoculating their PCs. Let's hope they get more of a clue in 2008.
Microsoft got a chance to do things right with its "iPod Killer" in 2007. And
Zune 2.0 was certainly an improvement--offering 80GB of storage instead of
30GB, wireless syncing, improved touch controls, and a choice of Nano-like 8GB
players in a variety of bright colors (Pepto-Bismol pink, anyone?). But
Microsoft failed to lose the Zune's proprietary DRM scheme or remove all its
restrictions on wireless music sharing (you can share songs with other nearby
Zune users, but they can only listen to them three times before the songs go
poof).
We're not the only ones disappointed in the Zune. According to the NPD Group,
Microsoft still lags behind Sandisk and Creative Labs in market share for
portable media players. And for every Zune Microsoft sells, Apple sells 30
iPods. Remember: You can't kill an iPod if you can't get close to it.
Today's cell phone hardware is wildly innovative--and we don't mean just the
Apple iPhone. Other companies--LG, Samsung, HTC, and Nokia--have all come out
with handsets that are really more like hip pocket computers.
But innovative wireless service providers? Few and far between. Voice call
quality still sucks, high-speed data networks are still scarce, and the
companies still want too big a chunk of our wallets ($2.50 for a 20-second ring
tone--exsqueeze me?). Worse, the inability to easily switch U.S. carriers but
keep your phone is grating.
"The wireless industry has been a huge disappointment," says Brad Grimes, a
former PC World executive editor, now editor in chief for Hanley Wood's Digital
Home. "Innovation in devices has been exciting, but the fact that most of them
are tied to certain service providers is absurd. Hopefully recent steps toward
opening wireless platforms will gain traction. I'd be surprised if the day
doesn't come soon when we can buy any mobile device to work with any carrier,
and when we're not locked into contracts and ridiculous early termination
charges."
Maybe Verizon's move to open up its network will pay off next year. But for
now, all of them disappoint.
Many of us spent a decade learning how to use Microsoft Office. So now that we
finally have it all down, Microsoft changes almost everything about the
interface in 2007, and not for the better. Instead of simple-if-prosaic
toolbars, Office 2007 serves up a jumble of confusing icons known as the
'Ribbon.'
Longtime PC World contributor Robert Luhn, now editor in chief of
DrBicuspid.com, says the new version was a stumble backwards. "Scrambled
interface, incompatibility with old macros, but hey, I do get in-context spell
checking," he says. "Is that worth the $239 upgrade? Me thinks not."
Overall, we liked the added support for XML and online collaboration tools when
we reviewed Office 2007 late last year. But Ribbon schmibbon. We'll take the
classic menus, please--even if we have to spend $30 for an add-in program to
get them back.
Maybe we just got spoiled by the iPod and iPhone, but the glow came off Steve
Job's halo after this feline fleabag debuted. Within days of its release last
October, Mac users reported dozens of problems with the new OS, some more
serious than others.
Among the many: Wireless connections that slowly petered away, administrative
logins that mysteriously disappeared, and a disturbing tendency to nuke data
when moving it between two drives if the connection is interrupted.
Worse, a security bug that was fixed in OS 10.4 in March 2006 resurfaced in
Leopard, according to Symantec. The Apple Mail vulnerability allows malicious
attachments to execute code. German security researchers discovered that
Leopard came with its firewall turned off, leaving users vulnerable to attack.
Adding insult to injury, some upgraders even reported a Windows-like Blue
Screen of Death when upgrading from previous Mac OSs.
In mid-November, Apple released an update to Leopard that fixed some of the
bugs, including the firewall glitch. Repairing Apple's reputation, however, may
take slightly longer.
Here's a recipe for disaster: Have the market leader in your industry sued by
three of the biggest telecom companies on the planet. Have second-tier players
go belly up overnight, leaving thousands of business customers without any
phone service. Add in a healthy dose of security vulnerabilities, and bake at
450 degrees until crispy.
Any way you slice it, 2007 was a crappy year for VoIP. Vonage spent most of the
year fighting off patent infringement suits from Verizon, Sprint Nextel, and AT
&T. (It has tentatively settled with all three, but not before agreeing to fork
out payments of $39 million to $120 million apiece.) SunRocket simply
disappeared last summer, leaving thousands of customers in the lurch.
Oh and by the way, your VoIP line may be bugged.
In November a UK-based security researcher released SIPtap, a proof-of-concept
exploit that allows remote users to tap into and record voice streams across
the Net.
Please contact your regional phone monopoly for service, and dial again.
Remember those halycon days when you paid $40 to $60 a month for "unlimited"
broadband service and it actually was unlimited? Kiss those days goodbye. In
2007 we learned that some of the largest ISPs in the country--Comcast, Cox,
Qwest, Cablevision, and Charter among them--throttle or otherwise interfere
with BitTorrent traffic on the sly. Comcast denied it at first, then admitted
to "traffic shaping" to discourage bandwidth-sucking peer-to-peer users. Now
it's being sued by angry customers. Suddenly the whole Net Neutrality argument
doesn't seem like such a bad idea.
Meanwhile, all the major telecom providers who blithely handed their bitstreams
over to the NSA without a subpoena are now demanding retroactive immunity for
the deed. Whose bits are they, anyway?
Yes, we know. Sliced bread only wishes it were as great as the iPhone. And
aside from minor flaws like a tiny touch keyboard and lack of Flash support,
the phone itself is pretty terrific. But AT&T's broadband service? Definitely
second-rate. And if you want to switch to a more reliable or faster carrier,
you have to take your chances with the hackers.
The $600 price tag--which soon dropped by $200 and then was followed by a $100
quasi-rebate--didn't help. "I think the biggest debacle of 2007 is the iPhone
pricing bait and switch," says Peggy Watt, a PC World contributing editor and
professor of journalism at Western Washington University. "People do expect
tech prices to drop, but not as quickly as the iPhone did. Apple's response was
pretty lame, too; a partial credit that couldn't be used for a lot of popular
items (such as iTunes)."
Worse, those who did try to open their iPhones to other carriers or third-party
applications found themselves owners of $600 iBricks when Apple tweaked the
firmware to lock them out.
Memo to Apple: It's time to treat iPhones for what they really are--pocket
computers with phone functions built in--and open them up the world. Just a
thought.
We can't say we really expected much out of Yahoo in 2007. Giving CEO Terry
Semel the boot was probably a good thing--especially after his $230 million
compensation package came to light. Installing the original Yahoo, Jerry Yang,
as head honcho also seems like a smooth move, even if the company seems
permanently stuck in the number two position behind Google.
Yet there's one area where Yahoo can lay claim to being number one: creating
political prisoners. At least three times over the past five years, information
supplied by Yahoo to the Bejiing government has led to the incarceration of
Chinese dissidents.
This year, Yahoo executives admitted they'd lied to Congress when they claimed
not to know why the Chinese demanded their subscriber data. Yang and general
counsel Michael Callahan were forced to deliver a humbling public apology in
front of a Congressional committee. Shortly thereafter, the company settled a
suit brought by two of the dissidents' families.
Not so smooth.
We have to give props to Facebook for stealing the social networking spotlight
from MySpace this year. But once it got up on stage, Facebook laid an egg. For
example, opening up the Facebook platform to third-party developers was
inspired. Now, six months later, those viral-to-the-point-of-influenza Facebook
apps are mostly just irritating. (For the 27th time: No, I do not want to spam
everyone in my network with another movie quiz, thank you. Now go away.)
The introduction of Facebook's Beacon advertising program was more than
disappointing--it was disturbing. Suddenly, anything you purchased on Amazon,
Overstock, Fandango or three dozen other sites would be broadcast to your
Facebook friends. Worse, even when you were logged out, Facebook still gathered
the information, though the company says it didn't use the data.
CEO Mark Zuckerberg apologized and offered subscribers easier ways to opt out
of Beacon, but the damage was already done, says Richard Laermer, principal at
RLM PR in New York and author of Punk Marketing.
"The idea behind Beacon is fascinating, but the fact that it was being done for
subscribers by someone else was less than cool," he says. "It's like me fishing
in your trash can for your store receipts (you haven't spotted me yet?) and
then telling other people what you've bought. Not illegal, but oh so creepy."
How much damage has Beacon done to Facebook's rep? "Their PR value just went
down about 40 percent," he adds.
February 2007: Sony declares its Blu-ray the winner of the hi-def format wars.
April 2007: Toshiba announces its HD DVD player is the first to sell more than
100,000 units.
July 2007: Blockbuster Video says it will carry only Blu-ray discs in more than
1400 of its retail outlets.
August 2007: Paramount and DreamWorks announce exclusive support for the HD DVD
format.
September 2007: God help us, a third HD format has emerged: HD VMD (Versatile
Multilayer Disc).
Enough already.
Did we learn nothing from VHS vs. Betamax, CD-R vs. CD-RW, DVD-A vs. SACD, and
so on down the line? At least the warring DVD camps worked out a compromise in
the mid-90s that allowed everyone to profit from the new movie format (though
it took them a while). Not so in HD land, where a take-no-prisoners attitude on
both sides has left consumers cold. It will be a snowy day in Video Hell before
we'll put our money down on either format.
Five years in the making and this is the best Microsoft could do?
It's not that Vista is awful. The integrated security and parental controls are
nice, and the Aero interface is as whizzy as it gets. Searching and wireless
networking are much faster and easier than under XP.
It's just that Vista isn't all that good. Many of the innovations the operating
system was supposed to bring--like more efficient file and communications
systems--got tossed overboard as Microsoft struggled to get the OS out the
door, some three years after it was first promised. Despite its hefty hardware
requirements, Vista is slower than XP.
When it debuted last January, incompatibilities were rampant--in part because
hardware and software makers didn't feel any urgency to revamp their products
to work with the new OS. The user account controls that were supposed to make
users feel safer just made them feel irritated. And at $399 ($299 upgrade) for
Windows Ultimate, we couldn't help feeling more than a little gouged.
No wonder so many users are clinging to XP like shipwrecked sailors to a life
raft, while others who made the upgrade are switching back. And when the
fastest Vista notebook PC World has ever tested is an Apple MacBook Pro,
there's something deeply wrong with the universe.
We have no doubt Vista will come to dominate the PC landscape, if only because
it will become increasingly hard to buy a new machine that doesn't have it
pre-installed. And that's disappointing in its own right.
PC World contributing editor Dan Tynan used to be disappointed, now he tries to
be bemused.