THE ONLINE WORLD The Online World book's text on paper, disk and in any other electronic form is (C) copyrighted 1993 by Odd de Presno. All rights reserved worldwide. xxxx SHAREWARE BOOK ********************* * THE ONLINE WORLD * ********************* Version 1.1 - September 1993 By Odd de Presno 4815 Saltrod, Norway (Europe) Voice (registrations only): +47 370 31204 Internet mail: opresno@extern.uio.no Data/BBS: +47 370 31204 FAX: +47 370 27111 PREFACE ======= This is the ASCII online distribution of the Online World. It deals with the practical aspects of using the rapidly growing global online information resource. The book is distributed in a form that is designed to be easily accessible with the maximum range of computers, printer types, and search programs. Also, it has been designed to be compatible with electronic reading devices for the blind. Therefore, many frills (such as fancy formatting, extraneous characters or tags) have been omitted. The main subject of the book is what you can get out of the online resource. Expect an outline, not a comprehensive list or directory of all available offerings. This book explores selected applications across network and service boundaries, to show how these needs may be satisfied. In the process, it gives access information for a large number of specific online offerings. The applications range from entertainment and the bizarre to databases and special services for professionals and organizations. You are not expected to live in the United States or in Norway. Emphasis is on major international offerings available through services and networks like the Internet, BITNET, CompuServe, Echo, FidoNet, Usenet, Dialcom, Dow Jones/News Retrieval, MCI, NewsNet and UUCP. These services can be accessed from almost anywhere. Talking about the Internet, we do not expect that it will be easy for you to get full access. We assume that most people can get access to this network by electronic mail only. I wrote The Online World for parents and youth, teachers, students, business people, social workers, psychologists, young, old, for anybody interested in knowing a bit more about our current "Global Village." You can read it like a novel, to get an idea of what is going on. It can be used as a practical guide book to online data bases and news sources, or as a book of reference. You need not be a computer expert or an experienced "onliner" to find it useful. While not being a textbook on data communications, it contains much information to help novices get started. For an introduction to telecommunications, check out appendix 2 and 3 before continuing with Chapter 1. Before you start, one word of warning. New online offerings are born each day, while others are being closed down. Chances are that most services in this book will still be around when you read it, but I will need to update the text regularly. Therefore, all feedback is welcomed with thanks. Please do also tell me what you like, what you don't, and what you feel I may have missed -- or have gotten hopelessly wrong. Send by electronic mail to me at opresno@extern.uio.no . This book is not free --------------------- The Online World book is NOT public domain. It is copyrighted work and may be distributed only pursuant to this license. You are granted a limited read and use license of the book to see if it is for you. Any unregistered use other than to determine if the book meets your needs is a violation of this license and is forbidden. If you like the book, please become a registered reader. Your contribution will support further research and development of the text. The important benefit of registering is that you will receive the latest version of the book on diskette (MS-DOS only). This will allow you to have current information on your hard disk that you can search whenever you want to. The online world is dynamic. Services and offerings come and go. So read appendix 8 to find out how to stay updated. The registered shareware version of The Online World including shipping and handling is NOK 105.00 for payment by credit card (around US$ 15.00) US$ 20.00 for all other types of payment (check or SWIFT bank transfer) As an alternative, you can also register for six updates of the book during one year. The updates will be mailed you on computer diskette: US$60.00 for all types of payment The special rates for organizations to make the text available to employees etc. over a network are explained in appendix 8. Please note: As I do not receive any renumeration from vendors of shareware disks, you must register your copy to have a legal license for use of the book beyond an evaluation period. Please give to others --------------------- Permission is with this granted to reproduce and distribute the Online World book so long as: (1) No remuneration of any kind is received in exchange. A distribution fee may be charged for the cost of a diskette, shipping and handling, as long as the total (per disk) does not exceed US$8.00. (2) Distribution is without ANY modification to the contents of all accompanying text files, including the copyright notice and this license. All of the files in this package are to be distributed together. (3) No publication of the book or individual articles from the book in print is permitted, in any language, without the express written consent of the author. If archiving this book for BBS use or library use, please include all files and use the name ONLINE10, for example, ONLINE10.ZIP, or ONLINE10.LZH. This will provide consistency for future updates. No copy of this book may be distributed without including a copy of this license. Any other use, including bundling of any of the book's chapters or appendixes for your own distribution, is prohibited without express, written permission in advance from the author. The Online World book is regularly being updated. Information about where to get the latest version of the book can be retrieved from TOW, a mailing list set up to support the project. For information, send electronic mail to LISTSERV@vm1.nodak.edu (LISTSERV@NDSUVM1 on BITNET) containing the command "GET TOW MASTER". How to read the book -------------------- You may read the book using any ASCII viewing or text searching program. My private favorites are: LIST - Shareware MS-DOS file viewing program, LOOKFOR - Shareware boolean text search program. Print versions of The Online World ---------------------------------- The Online World does not cover any specific area of the world. Local versions will be printed and published in several countries through joint venture partners. These versions of the book will be adapted to local conditions, and contain many local examples and references. The following local version of the book is available: "Ut i verden fra egen skjerm," Norwegian text, Dataforlaget A/S, 1992. 220 pages. Phone: +47 22 63 61 62. Fax: +47 22 63 60 09. Price: NOK 245,-. ISBN: 82-90628-67-6. Local language versions of the book are due be published soon by partners in Denmark and Germany. For information, please contact: Claus Berg (Denmark) at Claus_Berg@SKOLE-KOM.UNI-C.DK Publisher: Teknisk Forlag A/S, Skelbaekgade 4, 1780 Kbh.V., Denmark. Fax: +45 31 21 09 83. Dr. Karl Sarnow (Germany) at karl@dadoka.h.ni.schule.de Publisher: Verlag Heintz Heise GmbH & Co KB, Helstorfer Strasse 7, D-3000 Hannover 61, Germany. Fax: +49-511-53 52-129. Do you want to be a partner? ---------------------------- If you are interested in becoming the author of a local language version of the book in your country, please write me at opresno@extern.uio.no to discuss the possibility of a joint- venture. Saltrod (Norway), September 1, 1993 Yours, Odd de Presno ------------------------------------------------------------- The Online World book's text on paper, disk and in any other electronic form is (C) copyrighted 1993 by Odd de Presno. All rights reserved worldwide. ------------------------------------------------------------- INDEX ===== PREFACE 1. Going online will make me rich, right? Knowledge is Power. A larger personal network gives you a stronger punch. The value of information, and of having a great time. . . 2. The online world The structure and content of the online offerings. About Bulletin Board systems, discussion lists, conferencing systems, and online data bases. About packet data services, and network services like FidoNet, i-Com, Infonet, Internet, and others. A constantly changing environment. 3. How to use online services Short introduction. How to use menus, and how to navigate like an expert. Tailoring online services to your interests and needs. 4. Hobbies, games, and fun About computer programs, online adventure games, threatening viruses, planning holidays, collecting coins and stamps, genealogy, music, shopping and other leisure activities. 5. Home, education, and work Tips for house owners, for those more concerned about money, about education and the exchange of knowledge, electronic conferences. Building a personal network. Job hunting by modem, and about working from home. 6. Your personal healthnet About support for diseases like AIDS, cancer, and kidney diseases. Forums for people with physical or mental disabilities, like hearing impairments, learning disabilities, vision impairment, mobility problems. 7. Electronic mail, telex, and fax How to communicate globally at a ridiculously low cost, with notes about how to address your global electronic mail. 8. Free expert assistance How to get free advice about your computer, software and other things. 9. Your electronic daily news Read national and global news before getting it through the traditional media. Get those interesting background facts. Read special interest news that the media never bother to print. 10. Looking for a needle in a bottle of hay Notes about searching data bases. How to locate interesting books and articles. 11. Getting an edge over your competitor Using the networks to manage projects. Monitor competitors, prospects, suppliers, markets, technologies, and trends. Marketing and sales by modem. 12. Practical tips How to get more out of the time spent online. 13. Cheaper and better communications Using packet data services or competing data transport services like Tymnet Outdial, Infonet, Internet, PC Pursuit, and others. 14. Keep what you find. Build your local personal data base. Strategies for locating interesting information. What separates good from bad information. 15. You pay little for a lot! How to figure out costs. 16. Automatic communication Get a lead on your competitors. Avoid duplication of effort. Reduce costs. Reduce boring repetitive work. No need to remember all the "tricks" of communications anymore. 17. Gazing into the future. Thoughts about things to come. --------------------------- Appendices: 1. List of selected online services 2. How to get started About your personal computer, modem and communications program. 3. Your first online trip Getting started. Typical pitfalls and simple solutions. Down- and uploading. 4. Explanation of some frequently used terms 5. Books and articles for further reading 6. International standard country codes 7. About the author 8. How to register --------------------------- Chapter 1: Going online will make me rich, right? ================================================= The number of services is enormous. It takes time to find the truly interesting stuff. - Knowledge is power. - A large personal network gives you a punch. - The value of information, and of having a good time. Knowledge is Power ------------------ My wife has a rare and dangerous kidney disease. One day her doctor joined us on an online research session to look for experiences and advice in other countries. We sat down in my office in Norway. I turned on my personal computer and started a communications program. After some keypresses, we could hear the attached modem dial the number of CompuServe, a North American information utility. (A modem is a piece of equipment that converts computer signals to and from sound codes, so that data can be sent by phone.) It took just a few seconds to make the connection. Soon, a greeting scrolled over our screen, followed by a menu of available choices. For an introduction to practical telecommunications, check out appendix 2 and 3. Appendix 1 lists major services mentioned in this book. We selected "Health" and the "Data Base for Rare diseases." This gave the address of an American foundation for "cysts in kidneys," which is the name of her disease. My wife made contact, and has since received regular reports of research results and experiences gained in the field. We sent an open request for help to an electronic forum for doctors. The result was several useful responses. We searched a magazine data base for medical articles containing the key word "kidney." Paper copies of the most interesting finds arrived by mail after a few days. My wife gave them to her hospital doctor as background reading. Kenya Saikawa is paralyzed. He communicates with his PC and modem using light key strokes and Morse code. Online communications allows Kenya to be in regular contact with people outside the walls of his Tokyo hospital. We met online in a "Handicap Club" on a computer center called TWICS in Tokyo. He was there to exchange experiences with others with disabilities. The club is a personal support group for those in need of help. CompuServe's Cancer Forum has a similar function. "It's a blessing that I can visit here 24 hours a day," one visitor said. "When I'm unable to sleep at night, I often sit down by the PC to read and write messages to others." The forum is like a family. The file library is full of information about cancer. Members can just go in there and pick up whatever they want to read. Dave Hughes from Old Colorado Springs, Colorado in the United States has had a long career as a professional soldier. He has fought in places like the Yalue river in Korea and Vietnam's jungle. When he retired, he became a political online force. "I'm using the new tools of the individual mind to change the world," he says. Native American Indians are among those, who have benefited from Dave's energy and knowledge. He has helped them show their culture to the outside world in a graphical form. Vladimir Makarenkov from the Crimea in the Ukraine is manager in a company called VINKO. In early 1993, he distributed an offer of partnership with foreign companies through the mailing list E- EUROPE. VINKO is into aluminium processing. He wrote: "From our own production we can offer some one metals and aniline dye for cotton, viscose, wool, silk, leather. We are interested in deliveries of chemical production (gamma acid, H- acid) and not quickly deteriorating foods (food concentrates, canned food etc)." George Pavlov is Planning and Reporting manager at an American computer manufacturer. Daily, he logs on to online services to monitor industry product announcements and daily news from several electronic sources. It helps him stay ahead of rapid technological developments. Semafor A/S in Arendal, Norway, produces modems and other types of telecommunications equipment. They operate an electronic bulletin board for customers, users and prospects. Anybody can call in to get information about products and offerings. If they need help, they can leave a message to Semafor A/S day and night. A response will be waiting for them, when they call back. Eduardo Salom heads Software Plus SA in Buenos Aires, Argentina. He discovered the online world in 1988, and uses it to find information that can help his company develop industrial applications. The Norwegian civil engineer Kai Oestreng regularly calls specialized online computer clubs to discuss his computational needs, fetch programs and monitor developments. Mary Lou Rebelo was born in southern Brazil. Today, she is married to a Japanese and lives in Tokyo. She teaches Portuguese and works as a translator. The modem enables her to keep in touch with others around the world interested in Portuguese and Spanish language and culture. Mike Wright teaches at St. Andrew's College in Grahamstown, South Africa. He integrates the online world in his teaching to motivate his students. His classes are involved in international projects with schools all over the globe. In August 1991, the "Old Stalinists" made a coup d'etat in the Soviet Union. The news media were silenced, but they forgot the country's many bulletin boards. Early one morning, a foreign caller picked up the following messages from a Moscow BBS: From: Valery Koulkov To: All Msg #560, 00:42am 20-Aug-91 Subject: Moscow, August 19, 23:00 Some news from the square news RSFSR white building, 23:00. Local inhabitants are very welcome for the people guarding 'white building', they carry food and some garments to the square. Approx. 8 tanks stand by the house under the RSFSR flags! There is an information that 'white house' is surrounded by the soldiers from Vysshee Desantnoye uchilische from Ryazan. The people are not so desperate than some hours ago. There are more and more people. From: Stas Stas To: Alexey Zabrodin Msg #562, 02:53pm 20-Aug-91 Subject: Russia In Agency news I have sent two files RIA4.txt & ria5.txt It's msgs of Russia Information Agency Spread it as much as you can!!! From: Andrew Brown To: All Msg #563, 06:31pm 20-Aug-91 Subject: What's happening? I am a journalist on the London Daily newspaper *The Independent*, and I am trying to discover whether this technology, like fax machines, is being used for independent communication now that the censors have clamped down on everything else. Can people describe what is happening, and what they see? Something similar was done on Compuserve during the Gulf War, by subscribers who where in Israel and were able to describe Scud missile attacks without censorship. Andrew Brown Select: 564 From: Valery Koulkov To: All Msg #564, 00:52am 21-Aug-91 Subject: Moscow events There is shooting near the American embassy and RSFSR state building. Informer said (by phone) that he saw several victims (shot and killed under the tanks. there is fire near the RSFSR building. Moscow, August 21, 1:15 am Telecommunications played a role in this historic event. While CNN televised the coup, it was not the images, but the words of men like Yeltsin that held sway for Russian citizens. Within hours of Yeltsin's statement in defiance of the coup leaders, handbills reproducing his statement papered the walls of the Moscow metro and Leningrad houses. You can! -------- Online communication is not just for the privileged or those with a special interest in computers. It is for you, me, everybody. There is much to learn in the "online land," and the medium is fascinating. It makes learning fun. You can learn about how to use your computer, about your profession, other people's views about whatever, and more. Often, you will find reports about experiences and know-how that it is hard or impractical to get in other ways. Some users go online to learn how to do things better. Teachers want to give their students a better and more motivating learning environment. Architects, engineers and companies want increased competitiveness and sales. They seek timely information about competitors, technologies and tools, partners and trends. You can take a Masters Degree in Business Administration while sitting in front of your computer at home. You can join online seminars arranged by local or foreign educational institutes. You can even study at night, when the rest of your family has calmed down. Some build their own educational programs supported by data bases, online forums and associations of various kinds. You may feel helpless when in hospital, or when visiting your doctor. Knowledge about your disease will make you better equipped to handle the situation. The online resource is just keypresses away, and knowledge is power. To get this power, you'll need to know what you can get from the online world. This book is filled with examples of what is available, and practical tips about how to use the offerings. A large personal network gives strength --------------------------------------- Most of us belong to one or several networks. They consist of persons that you can call on whenever you need help. Your network may be private, like in your family. You may be member of various associations, or be part of a group of people with common interests within a company or organization. The modem allows you to be part of more personal networks than you can possibly cope with in the "real world." Besides, it's much easier to develop personal networks in the online world. We have used words like "clubs" and "associations." By this we mean groups of people interested in helping You and in participating in what You happen to be interested in. Today's communications technology lets us participate in networks in other countries at a very low cost. Many describe it as participation "beyond time and space." Write a message and send it to a person in your network. It arrives in his/her "mailbox" within minutes (sometimes seconds) and stays there until the recipient wants to read it. This built-in ability to send messages to other people's electronic mailboxes reduces the power that time and geographical distances have over our lives. A friend in a remote country gets out of bed nine hours after you, but keeps going well into what, for you, is the next morning. No problem. You can send letters when you're awake and receive replies when you're asleep. You can pick up and read your friend's messages the next day or whenever you feel like doing it. That is how two people as far apart as Arendal, Norway and Beijing, China could be involved in the development of this book. Sometimes "real time" discussions are important. Consider the following example. CompuServe has a Diabetes Forum. You can call there any time, day or night, seven days a week. Whenever you feel like it. You will always find someone to chat with who understands and shares your problems. Real-time chatting may become expensive, but you are free to decide your level of involvement. If you think that $10 spent is enough, then just stop there. What is the point? ----------------- Thousands of commercial and noncommercial online services offer over 5,000 online databases. These infobases are repositories of electronic information. They contain full-text and reference books, magazines, newspapers, radio and TV shows, reports, and more. In 1992, BiblioData (USA) found that around 4,000 titles (i.e., magazines, newspapers, etc.) were available online in full-text. You will find facts and figures about almost anything in the online world. The world has over 100,000 public bulletin board systems (1993). Most are small information centers, running on personal computers using a simple computer program and modems. People call in to read messages and information, retrieve free software, or just to have a good time. Most BBSes are free. Some charge a small annual fee. The largest board has 213 telephone lines, seven gigabytes of storage for letters, conferences, computer programs, and more (1993). Mind you, 7 gigabytes is a lot. It is equivalent to more than 7,000,000,000 characters, or a whopping 12,000 copies of this book! The entrepreneur sees the online world as a new, profitable playground. Many of them have made it their profession to search for information for others, and they earn a good living doing so. Others advertise and sell products and services by modem. Some set up their own online services to sell knowledge and know- how, be it of aqua culture, wine production, marketing, or about the petroleum offshore market. In business, it pays to be one step ahead of the competition. Early warnings of customers' needs, competitors' moves, and emerging opportunities can be turned into fortunes. It can reduce potential losses and help develop businesses in more profitable directions. Turn this to your advantage. Build your own early warning system that monitors online information sources and networks. Have fun -------- The online world has an abundance of joke clubs, dramatic adventure games with multiple players, and large archives filled with computer game software. You can transfer these programs to your personal computer and be ready to play in minutes. Others may feel more entertained when things get "interesting." Surely, those calling Moscow in August 1991 for news about the coup must have had a strange sensation in the stomach. Some online users react quickly when dramatic events occur. They go online to read the news directly from the wires, from Associated Press, TASS, Reuters, Xinhua Press, Kyodo News and others. Usually, the online news is coming directly to you from the journalists' keyboards. Often, you heard it here first. Other people prefer to socialize. They meet in online "meeting places" to debate everything from Africa and the administration of kindergartens to poetry, LISP programming and compressed video for multimedia applications. It has been claimed that increased use of online networking in a country can effect social changes within politics, economics, communication and science. It can support democratic tendencies, the transition to a market economy, the formation and support of businesses, the spreading of interpersonal and mass communication, the forging of invisible colleges among scientists, and breaking-up of traditional and closed information systems developed in some societies. No matter whether your application is useful or just a pastime, online services queue up to help give your life a better content. Some people fear that language might be a problem, and in particular if English is not their first language. Don't worry. You are in the driver's seat. If something is hard to understand, just log off to study the difficult text. Take your time. Nobody is watching. Will you being member of the online world make you rich? Probably not. On the other hand, it most certainly provides the opportunities to help you achieve such a goal, no matter how you define the word "rich." Chapter 2: The online world =========================== This chapter is about the structure and contents of the online world. You will read about Bulletin Board systems, discussion lists, conferencing systems, online data bases, packet data services, and network services like FidoNet, i-Com, Infonet, and the Internet. From papyrus to bits and bytes ------------------------------ Around 1500 B.C., the world's first library was established in Tell el Amaran, Egypt. Eight hundred years later, the first public library opened in Athens, Greece. It took another two thousand years for the computer to be invented. The first known mention of a possible future online information service was printed in the Atlantic Monthly magazine in 1945. Nine years later, the Naval Ordinance Test Station opened their online search service in California (U.S.A.) The first full-text database came six years later. MEDLARS was a bibliographic database containing references to medical literature. From now on, things started to roll at a faster pace: * In 1972, DIALOG (U.S.A.) opened their Educational Resources Information Center and National Technical Information Service databases for online searching. (Appendix 1 contains infor- mation about the major online services referred to in this book.) * In 1974, Dow Jones News/Retrieval (U.S.A.) launched a financial information service for stock brokers. * In 1978, the first bulletin board was put into operation in Chicago (U.S.A.). * CompuServe (U.S.A.) launched a service for home users in 1979. The online world was born in the United States. Little happened in the rest of the world until the late 1980s. American companies and users still dominate, but they are no longer alone. Today, we can access over 5,000 public databases. They are available from more than 500,000 online systems ("host computers") all over the world. With so many online services, it is difficult to find our way through the maze of offerings. This book therefore starts with a map of the online world. The structure and contents of the online world ---------------------------------------------- The online world can be described as a cake with multiple layers, where the information sources are the bottom layer. You - the user - are the marzipan figure on the top. The online world contains the following tiers: (1) Database producers and information providers (2) Online service companies (3) Gateways and networks (4) The services (5) The user interface (6) The data transport services (7) The User. 1. Database producers and information providers. ------------------------------------------------ I have a bulletin board system in Norway (at +47 370 31378). My BBS is running on a small personal computer, and offers shareware and public domain software. Anybody can call my board to have programs transferred to their personal computers by modem (see appendix 2 for how to do this). When you call this BBS to "download" a free program for to your computer's hard disk, don't expect to find one made by me. I don't write programs. All available programs have been written by others. When you call Data-Star in Switzerland, or CompuServe in the U.S. to read news, you may find some stories authored by these companies. Most of their news, however, are written by others. InfoPro Technologies delivers Russian scientific and technical articles from "Referativnyi Zurnal" through online services like Orbit, Pergamon and BRS. InfoPro is not the originator. The text has been prepared by VINITI (the Institute for scientific and technical information of the xUSSR). My BBS (the "Saltrod Horror Show"), Data-Star, NIFTY-Serve, Orbit, Pergamon, BRS, and CompuServe are online services. We call those who have provided the news and information on these services for information providers or database producers. The American news agency Associated Press is an information provider. They write the news, and sell them to online services like Dialog, CompuServe, Nexis and NewsNet. These online services let you read the news by modem. The information providers sell the right to distribute their news. Your news reading charges may be imbedded in the online service's standard access rates. Some services will ask you to pay a surcharge when reading news. Most subscribers pay US$12.80 per hour (1993) to use CompuServe at 2400 bits per second (bps). At this speed, you typically receive around 240 characters of news per second. If you access at higher speeds, you will have to pay more. CompuServe pays Associated Press part of what they earn each time you read their news. There is no surcharge for reading AP news on this service. Others charge more. To read Mid-East Business Digest through NewsNet, you pay a surcharge of US$72.00 per hour at 2400 bps (1993). Scanning newsletter headlines and conducting keyword searches are cheaper. You pay the the basic connect charge, which is US$90.00 per hour at this speed. Thus, your total cost for reading Mid-East Business Digest amounts to US$2.70 per minute. CompuServe's database service IQuest lets you search NewsNet through a gateway to find and read the same articles. Here, reading will only set you back US$21.50/hour (provided the articles are among the first hits in your search). Many information providers also distribute information through grassroots bulletin boards. The Newsbytes News Network and the USA Today newsletter services (also in full text on Dialog and Nexis) are two examples. The rates for reading the same article may therefore differ considerably depending on what online service you are using. If you are a regular reader, shop around for the best price. Information providers may have subcontractors. The Ziff-Davis service Computer Database Plus, a database with full-text articles from magazines like Datamation and Wall Street Computer Review, depends on them. Datamation pays journalists to write the articles. Ziff-Davis pays Datamation for the right to distribute the articles to CompuServe's subscribers. CompuServe pays Ziff-Davis part of what you pay when reading the text. 2. Online services ------------------ The term "online services" refers to information services provided by computer systems, large or small, to owners of personal computers with modems. What is offered, differ by system. It may include access to libraries of programs and data, electronic mail, online shopping malls, discussion forums, hardware and software vendor support, games and entertainment, financial data, stock market quotes, and research capabilities. You do not always need a phone and a modem when "dialing up." Some services can be accessed through leased phone lines, amateur radio, or other methods. Check out appendix 1 for a list of major services mentioned in this book, with addresses, phone numbers, and a short description. CompuServe (U.S.A.), Twics (Japan), and Orbit (England) are commercial. They charge you for using their services. Some online services are priced like magazines and newspapers with a flat subscription rate for basic services. You can use this part of a service as much as you like within a given period. GEnie, CompuServe, BIX, America Online, and Delphi are among those offering such pricing options. Other online services charge for 'connect time'. They have a rate per hour or minute. MCI Mail uses "no cure, no pay." You only pay to send or read mail. To check for unread letters in your mailbox is free. There are all kinds of creative pricing schemes. Some services have different rates for access during the day, night and weekends. Others have different rates for users living far away. Sometimes the remote subscriber pays more, in other cases less than ordinary subscribers. Still, most online services are free. This is particularly true for the over hundred thousand bulletin board systems around the world. The owners of these services often regard them as a hobby, a public service, a necessary marketing expense, or do it for other reasons. The cost of setting up and operating a bulletin board system is low. Consequently, the BBS systems are as varied as the people who run them. Each BBS has its own character. My BBS is also free. I consider it an online appendix to this book and the articles I write. National Geographic BBS in Washington, D.C., U.S.A. (tel.: +1- 202-775-6738) is run by the magazine of the same name. This board is also free. They regard it as a part of their marketing strategy. It provides them with input to the editors, and it is an easy way of maintaining contacts with schools. Semaforum BBS in Norway is run by a company. Its purpose is customer support and to give information to prospective customers. The cost is a marketing expense. Some large, international online services on the Internet, BITNET, and UUCP are almost free. They address research and educational institutions and are financed by public funds. These services are now being made available to other users at very moderate rates. Some users fear that using online services will increase their telephone costs dramatically, and especially when using services in other countries. This is often unjustified. Read chapter 13 and 15 for tips about how to keep your communications costs down. 3. Gateways and networks ------------------------ CompuServe users select the Computer Database Plus from a menu. This prompts CompuServe to dial another online service and lets you use this, as if you were still using CompuServe. You hardly notice the difference. You are using Computer Database Plus through a gateway. CompuServe users searching the IQuest databases get the following welcome message: One moment please... Connected to 19EASYN Welcome to IQuest (c) 1991 Telebase Systems, Inc. U.S. Patent No. 4,774,655 Through another gateway, CompuServe connects you to the online service Telebase Systems, Inc. Telebase lets you go through other gateways to search in databases on online services like BRS, MEDLINE and NewsNet. While searching, you may get similar progress reports: Dialing BRS Connect BRS Scanning .... Please wait Dialing Medline Connect Medline Scanning .... Please wait All the time, your modem is connected to CompuServe. You are mentally using IQuest and not other online services. Technically, you are going through various gateways to reach the information libraries. You pay CompuServe for the privilege. In turn, they pay a fee to Telebase, and others. You can read The New York Times on Down Jones News/Retrieval through gateways from MCI Mail and GEnie. Accessing information through a gateway is often simpler than logging on to several online systems. Calling several systems often costs more, and it certainly takes time. Users of BBSes connected to RelayNet or FidoNet can join in global discussions. Participants in other countries also call their favorite local systems. To the individual user, it looks as if they all use the same bulletin board system. The networks that tie these boards together regularly send new discussion items to the other participating boards. Write "This is not correct!" in a distributed conference on a Norwegian FidoNet BBS, and others may soon read your line on San Bernardino BBS in Colton (Canada), Wonderland Board in Macau or the HighTech BBS in Sidney (Australia). SciLink (Canada) administers a network for distribution of conferences between systems using the Caucus software system. Participants in Tokyo, Toronto and San Francisco can discuss as if they were all logged on to the same online service. The main purpose may not be to make it simpler or cheaper for the user. One typical motive is to reduce an online service's own communications costs. KIDLINK is a global project for children between 10 - 15 years of age. It allows kids to discuss through a system of electronic mail. Part of the dialog takes place by the children sending email to a recipient called KIDCAFE. A message to 'the cafe' goes through the international networks to a host computer in North Dakota (U.S.A.). There, a computer program called LISTSERV distributes copies of the message to names on an electronic address list. (Conferences administered by a LISTSERV are called 'discussion lists'.) SciLink in Toronto is one recipient. Messages forwarded from North Dakota are made available for users as entries in a 'local' conference called KIDCAFE. A user in Tokyo can read a message, as if it had been entered locally. If she wants to reply, her answer is sent back to the LISTSERV for redistribution to the world. Western Michigan University (U.S.A.) is also a recipient. Here, another LISTSERV program is in charge of forwarding the mail to yet another list of (local) addresses. We call it a 'mail exploder'. This mailing list has been set up by local administrators to reduce costs. The individual user is not allowed to receive copies of messages all the way from North Dakota. One Michigan recipient may be a local area network. You will find many smart technical solutions in the online world. Actually, this is how the online world got started. Two systems were interconnected for exchange of electronic mail. Then, another system was added, and another. One day it was a global network of computer systems. Some network systems are connected by leased telephone lines. Other networks, like FidoNet, depend mainly on dial-up using regular voice-grade telephone service. Each BBS dial regularly to other computers in the network to send or receive mail and files. They may do it once per day, twice per day or whatever. Then someone got the idea of interconnecting networks. FidoNet was connected to the UUCP network, which was connected to the Internet, which in turn was connected to the Bergen By Byte BBS in Norway, CompuServe, SciLink, MCI Mail, and various local area networks. Today, the online world is a global web of networks. The world is 'cabled'. You, me and all the other modem users stand to benefit enormously. 4. The services --------------- The most popular online services are electronic mail, chat, file transfers, conferences and discussion forums, news, reading of online journals and grassroots publications, database searching, entertainment. The online world has an infinite number of niches, things that people are interested in and have fun doing. Electronic mail --------------- is not just like paper mail. Email is faster, easier to edit and use in other applications. Your mail may be private, or public. It can be 'broadcasted' to many by a mailing list. The principle is the same on all systems. Typically, an email message is sent to your mailbox in the following form: To: Odd de Presno Subject: Happy Birthday Text: I wish you well on your birthday. -Ole The mailbox systems automatically add your name (i.e., the sender's return email address), the creation date, and forward it to the recipient. If the recipient's mailbox is on another system, the message is routed through one or several networks to reach its destination. Several email services offer forwarding to fax, telex or ordinary postal service delivery. Some offer forwarding to paging services. When new mail arrives in your mailbox, messages with text like 'MAIL from opresno@extern.uio.no' will be displayed on your beeper's small screen. Soon, you can send electronic mail to anyone. By the turn of the century, it probably will be difficult to tell the difference between fax messages and email. The services will automatically convert incoming faxes to computer-readable text and pictures, so that you can use them in word processing and other computer applications. Automatic language translation is another trend. You will soon be able to send a message in English, and have it automatically translated into Spanish for Spanish-reading recipients, or into other languages. Conference systems with automatic translation are already being used in Japan (English to/from Japanese). One day we may also have a global email address directory. "What is the address of Nobuo Hasumi in Japan." Press ENTER, and there it is. Today, the largest commercial players email vendors are MCI, Dialcom, Telemail, AT&T Mail and CompuServe. The fight for dominance goes on. 'Chat' ------ Email has one important disadvantage. It may take time for it to be picked up and read by the recipient. The alternative is real-time conferencing, a form of direct keyboard-to-keyboard dialog between users. We call it 'chat'. Most large systems let you chat with many users simultaneously. Even small bulletin boards usually have a chat feature. Chat is set up in several ways. On some systems, you see each character on the screen once it is entered by your dialog partners. Other systems send entries line by line, that is, whenever you press ENTER or Return. Here, it may be difficult to know whether the other person is waiting for you to type, or if he is actively entering new words. You will find regular chat conferences in CompuServe's forums. Often, they invite a person to give a keynote speech before opening 'the floor' for questions and answers. John Sculley of Apple Computers and various politicians have been featured in such 'meetings'. In May 1991, the KIDLINK project arranged a full-day chat between kids from all over the world. Line, a 12-year old Norwegian girl, started the day talking with Japanese kids at the Nishimachi and Kanto International School in Tokyo. When her computer was switched off late at night, she was having an intense exchange with children in North America. The chats took place on various online services and networks, including Internet Relay Chat (IRC), BITNET's Relay Chat, Cleveland Free-Net (U.S.A.), TWICS in Tokyo, the global network Tymnet, and the Education Forum on CompuServe. The discussions had no moderator. This made the encounters chaotic at times. The kids enjoyed it, though! One-line messages shot back and forth over the continents conveying intense simultaneous conversations, occasionally disrupted by exclamations and requests for technical help. Speed is a problem when chatting. It takes a lot of time since most users are slow typists. If individual Messages span more than one line, there is always a risk that it will be split up by lines coming from others. It takes time to understand what goes on. Users of SciLink (Canada) use a method they call 'semi-sync chat'. The trick is to use ordinary batch-mode conferences for chatting. Instead of calling up, reading and sending mail and then log out, they stay online waiting for new messages to arrive. This approach allows you to enter multiple-line messages without risking that it to broken up by other messages. The flow of the discussion is often better, and each person's entries easier to understand. File transfers -------------- The availability of free software on bulletin boards brought the online world out of the closet. Today, you can also retrieve books and articles, technical reports, graphics pictures, files of digitized music, weather reports, and much more. Millions of files are transferred to and from the online services each day. File transfers typically represent over 75 percent of the bulletin boards' utilization time. Downloading free software is still the most popular service. In June 1991, users of my BBS (which has only one phone line) downloaded 86 megabytes' worth of public domain and shareware programs. (86MB equals around 86,000,000 bytes.) In May 1993, users downloaded 108 megabytes distributed over 1,446 files. Add to this the megabytes being downloaded from hundreds of thousands of other bulletin boards. The number is staggering. If you want to download free software: read in appendix 3 about how to do it. Downloading is simple. Just dial an online service, order transfer of a given file, select a file transfer protocol (like XMODEM), and the file comes crawling to you through the phone line. Services on the Internet offer file transfer through gateways using a command called FTP (File Transfer Protocol). It works like this: Say you're logging on to the ULRIK service at the University of Oslo in Norway. Your objective is to download free programs from a large library in Oakland, U.S.A. After having connected to Ulrik, you enter the