Earlier in the day the dealership [1] called to say my car was ready. I informed them that I needed to be picked up and they said they would call back when a driver was available. I was getting worried when five o'clock was rolling around and they hadn't called back yet. I asked Rob [2] if he would take me if they didn't call by say, a quarter past five.
He agreed, only to have the dealership call almost immediately afterwards for directions to the Facility in the Middle of Nowhere. Half an hour later I was sitting in the curtesy van, listening to the driver talk about the lack of quality workmanship in today's world.
Lake Lumina was ready and although it was a bit more than I was expecting (since they did quite a bit of work to bring it back up to spec) the major problem didn't cost me anything since it was still covered by the warranty [3].